Dear Ms. Francisca, Valued Guest, Thank you for choosing to stay at Aryaduta Medan Hotel once again and for taking the time to share your experience. We greatly appreciate your trust and continued patronage. We are delighted to hear that you continue to enjoy our friendly service and the hotel's excellent central location. However, we regret the issue regarding the cleanliness of your room, particularly the bedding area, which did not meet your standards and expectations. We greatly appreciate you sending photos to the front desk team, as this helps us assess the situation more accurately. We have forwarded your feedback to the housekeeping team for immediate action, especially focusing on improving attention to detail in cleaning the room and bedding area before handing over the room to guests. Thank you for your loyalty, trust, and valuable feedback. We hope to remain your choice and have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Dozen Sinaga, General Manager
