Traveloka (1.534)
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8,7
Very Good
From 1.534 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,6
Location
8,8
Service and Facilites
8,7
People often mention about Swiss-Belhotel Maleosan Manado
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Bedroom (12)
Distance to City Center (11)
Staff Friendliness (11)
Room Space (11)
Check-in/out Time (10)
Taste (10)
Variety (10)
Bathroom (9)
Hotel Area (9)
Soundproof (8)
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Traveler Reviews Swiss-Belhotel Maleosan Manado
Number of reviews per page
20
40
Customer reviews
JIMS T.
Staycation
9,1
/10
Reviewed 8 week(s) ago
The receptionist was a bit rude and slow, the check-in process was long, the room was ready at 3 pm, it was quite a long wait. Even then, I had to ask whether the room was ready or not.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear JIMS, Warm greetings from Swiss-Belhotel Maleosan Manado, Thank you for your review. We apologize for the inconvenience you experienced, especially regarding the attitude of the reception staff and the lengthy check-in process and room readiness. This is certainly not the standard of service we expect for our guests. We will immediately follow up on your feedback with the front office team to improve the friendliness and efficiency of the service, so that similar experiences will not be repeated in the future. We greatly appreciate your trust in choosing our hotel and hope to provide a much better stay experience in the future. Best regards, Braddy Attaka Tamba. General Manager
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D***l
Business
8,8
/10
Reviewed 9 week(s) ago
It took quite a while to check in.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest, Warm greetings from Swiss-Belhotel Maleosan Manado, Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced regarding the check-in process which took quite a long time. Your feedback is very valuable for us as evaluation material to improve the quality of service in the future. We will immediately follow up on this with the relevant team so that the check-in process can run more efficiently and comfortably for all guests. We hope to welcome you back on your next visit with better service. Best regards, Braddy Attaka Tamba. General Manager
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ES
Emmanuela S.
Business
9,7
/10
Reviewed 12 week(s) ago
Staff is so friendly. I arrived at 7.30 am and after waiting for a while, got early check in at 10. Very accommodating. Food from restaurant especially Kangkung is so delicious.
1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Emmanuela,
Warm greetings from Swiss-Belhotel Maleosan Manado!
Thank you so much for your wonderful feedback. We are delighted to hear that our team was able to accommodate your early check-in and that you enjoyed the warm hospitality provided by our staff. It’s also fantastic to know that our restaurant dishes, especially the kangkung, met your expectations and delighted your palate.
We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future.
Warm regards,
Braddy Attaka Tamba
General Manager
Putri W.
Staycation
10,0
/10
Reviewed 12 week(s) ago
Everything is satisfactory, first time staying. If there is a chance I will stay again
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nm
novira m.
9,7
/10
Reviewed 14 week(s) ago
everything is good according to the price, only the mill is broken.. other than that it's okay.. 🤝🤝
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+3
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IN
Indra N. R.
Leisure
10,0
/10
Reviewed 16 week(s) ago
Thank you to the general manager of Swiss Bell who has helped us a lot.
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J***y
8,5
/10
Reviewed 18 week(s) ago
Hot water in the bathroom kurang panas.
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A***a
Leisure
8,5
/10
Reviewed 18 week(s) ago
I requested for a non-smoking room, turns out the staff said it was fully booked 🙃
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D***y
Business
8,5
/10
Reviewed 22 week(s) ago
Nice breakfast, clean room, good location
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M***a
Staycation
8,5
/10
Reviewed 28 week(s) ago
I spent one night here to rest after a long trip of hiking and adventures. And it was a good choice.
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Accommodation's Reply
02 Feb 2025
Dear Our Value Guest,
We're so glad to hear that you had a restful stay after your long trip! Thank you for choosing us, and we hope to welcome you back for another relaxing visit in the future.
Regards,
Braddy Attaka Tamba
General Manager
M***a
Staycation
8,5
/10
Reviewed 28 week(s) ago
I booked the room for my friends from Singapore and Malaysia. After a long trip of adventures, I thought it was good for them to have a 2 days of quality sleep. So, I choose this Hotel. They were satisfied with the room and the food.
1 people find it helpful
Accommodation's Reply
02 Feb 2025
Dear Our Value Guest
Thank you for choosing our hotel for your friends' stay! We're delighted to hear that they were satisfied with the room and food after their long journey. It's always great to know that our guests have a relaxing and comfortable experience. We hope to welcome them back in the future, and thank you for your kind recommendation!
Regards,
Braddy Attaka Tamba
General Manager
H***a
10,0
/10
Reviewed 32 week(s) ago
Good. Clean. Safe and comfortable
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C***y
Leisure
9,4
/10
Reviewed 34 week(s) ago
Thank you for upgrading the room! It was really nice, clean and an overall great experience during the blackout for my parents! Would definitely come back to Swissbel next time we visit Manado💕 thank you!
1 people find it helpful
Guest
6,5
/10
Reviewed 35 week(s) ago
Hotel service at check in was very slow
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1 people find it helpful
Accommodation's Reply
08 Dec 2024
Dear Valued Guest, Thank you for your review. We apologize for the delay in check-in. We understand that your time is valuable, and this experience certainly did not meet the service standards we strive for. We will forward your feedback to the relevant team for immediate evaluation and improvement. We hope to provide a much better experience on your next visit. Thank you for choosing our hotel! Best regards, Braddy Attaka Tamba. General Manager
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H***y
Business
10,0
/10
Reviewed 37 week(s) ago
The hotel is comfortable and clean, very comfortable to stay here
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1 people find it helpful
Accommodation's Reply
25 Nov 2024
Dear Our Value Guest,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
J***i
10,0
/10
Reviewed 44 week(s) ago
The hotel is clean, the food is delicious, the hotel staff are all friendly and smile a lot.
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1 people find it helpful
Accommodation's Reply
11 Oct 2024
Dear Our Value Guest,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
Husni A.
Staycation
9,4
/10
Reviewed 46 week(s) ago
Comfortable, often stay at this hotel because the service is very excellent 👌🏻.
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Accommodation's Reply
26 Sep 2024
Dear Husni A,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
UE
Ulricho E. R.
8,5
/10
Reviewed 54 week(s) ago
Very satisfying service and very nice rooms 👍.
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1 people find it helpful
Accommodation's Reply
30 Jul 2024
Dear Ulricho,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
F***r
Transit
10,0
/10
Reviewed 55 week(s) ago
Room location and cleanliness are decent.
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Accommodation's Reply
27 Jul 2024
Dear Our Value Guest,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
AA
Arvina A.
Leisure
8,2
/10
Reviewed 56 week(s) ago
The staff are friendly and very helpful.
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Accommodation's Reply
22 Jul 2024
Dear Arvina,
Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again.
Regards,
Management Swiss-Belhotel Maleosan Manado
Number of reviews per page
20
40
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