Dear Our Value Guest, Thank you for choosing our hotel. We do appreciate your feedback. Looking forward to welcoming you back in our property again. Regards, Management Swiss-Belhotel Maleosan Manado

Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced due to the malfunctioning air conditioning system and the dusty renovation area, especially considering your dust allergy. This is certainly not an experience we expect from our guests. We understand your disappointment that we were unable to immediately fulfill your request for a room change due to limited availability at the time. However, we appreciate that our team was able to find the best solution by changing and upgrading your room to ensure your comfort. Thank you for your understanding, patience, and trust in Swiss-Belhotel Maleosan Manado. This feedback will be taken seriously to improve coordination, room availability, and management of the renovation area to avoid further disruption to guest comfort in the future. We look forward to welcoming you back for an even better stay next time. Sincerely, Zacharias Marshel Hendrik, General Manager

Dear Valued Guest, Thank you very much for your detailed and positive review. We are delighted to hear that our hotel's excellent location, comfortable rooms, and quality breakfast provided you with a memorable stay. Your compliments regarding the cleanliness, quietness of the rooms, and the varied breakfast options motivate us to continue maintaining and improving our service standards. We are especially grateful that you have placed your trust in us and will choose to stay with us again on your next visit to Manado. Thank you for your support and kind words. We look forward to welcoming you back to the Swiss-Belhotel Maleosan Manado. Sincerely, Zacharias Marshel Hendrik, General Manager

Dear Muhammad, thank you so much for your positive review. We are delighted that you enjoyed your stay at our hotel and that you rated it as one of the best hotels in Manado. Your compliments are a great motivation for all of our staff to continue to strive to provide the best service, comfort, and amenities. We look forward to welcoming you back to Swiss-Belhotel Maleosan Manado on your next visit. Sincerely, Zacharias Marcel Hendrik, General Manager

Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to know that the hotel's location and the comfort of our rooms made your stay a pleasant one. We look forward to welcoming you back again soon. Best regards, Zacharias Marcel Hendrik General Manager

Dear Ladies/Gentlemen, Thank you for taking the time to write a short but meaningful review. We are delighted to learn that the comfort, cleanliness, and friendliness of our staff made for a memorable experience throughout your stay. We will continue to strive to maintain our service standards to ensure that your next visit is as pleasant as possible. We look forward to welcoming you back again. Best regards, Zacharias Marcel Hendrik General Manager

Dear Mr. Danu A, Thank you very much for your positive and encouraging review. We are honored that you rated us as the best hotel in Manado. We are very pleased that our staffs are friendly, our hotel is clean and well-maintained, as well as our facilities and location made your stay memorable. Your comments and appreciations are a great motivation for our entire team to maintain and improve the quality of our services. We sincerely hope to welcome you back on your next visit to Manado. Best regards, Zacharias Marshel Hendrik General Manager

Dear Ladies/Gentlemen, Thank you for your positive review. We are so glad that you were satisfied with the friendliness of our staff, our service, and the cleanliness and amenities of our rooms. Your feedback means a lot to us and encourages us to continue providing the best service to all our guests. We look forward to welcoming you back on your next visit. Best regards, Zacharias Marcel Hendrik General Manager

Dear Ladies/Gentlemen, Thank you for sharing your experience with us. We are delighted to hear that you were comfortable overall, but we apologize for the inconvenience related to the cigarette smell in the non-smoking room and the insufficient lighting in the bathroom, which clearly do not meet the comfort standards we strive to provide. We have informed our housekeeping and engineering teams to conduct a thorough inspection, including odor management and improvement of the bathroom lighting. Thank you for your valuable feedback, and we look forward to welcoming you back with an even better experience. Sincerely, Zacharias Marcel Hendrik, General Manager

Dear Ladies/Gentlemen, Thank you for taking the time to write us a review. We apologize for any inconvenience you have experienced, particularly regarding the quality of the breakfast which did not meet your expectations, the uncomfortable dining room environment when the hotel was full, and the elevators which were not functioning properly. Your feedback is highly appreciated. Our F&B team will immediately assess the variety and quality of the breakfast, while our engineering team is working on repairing the elevators, so that all three elevators can function normally and do not disrupt the comfort of our guests. We appreciate your understanding and look forward to welcoming you back with an even better experience on your next visit. Best regards, Zacharias Marcel Hendrik General Manager

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our spacious rooms and our convenient and accessible location. We also appreciate your feedback on the variety of food on our menu and will take it into consideration to further improve our service quality in the future. We look forward to welcoming you back to Swiss-Belhotel Maleosan Manado for an even better experience. Best regards, Zacharias Marcel Hendrik General Manager

Dear Valued Guest, Thank you very much for your kind words and recommendation. We’re delighted to know that you enjoyed your stay with us. Your satisfaction is our top priority, and it’s always rewarding to hear positive feedback from our guests. We look forward to welcoming you back for another pleasant stay at Swiss-Belhotel Maleosan Manado. Warm regards, Zacharias Marshel Hendrik General Manager

Dear Valued Guest, Thank you for your continued trust and confidence in Swiss-Belhotel Maleosan Manado. We highly appreciate your feedback and we will continue to strive to improve the quality of our services to ensure that your next stay will be even more satisfying. We look forward to welcoming you back again in the future. Best regards, Zacharias Marcel Hendrik General Manager

Dear Mr. Devi, Thank you for your positive review. We are delighted to hear that you were impressed with our staff's service and the pleasant atmosphere of our hotel. Guest satisfaction is our top priority. We look forward to welcoming you back to Swiss-Belhotel Maleosan Manado on your next visit. Best regards, Zacharias Marcel Hendrik, General Manager

Dear Valued Guest, Thank you for choosing Swiss-Belhotel Maleosan Manado and taking the time to share your experience. We are pleased to hear that you were overall satisfied with our facilities and service. However, we apologize for the inconvenience regarding your request for a pool view room, which we were unable to fulfill to your satisfaction. We always strive to accommodate special requests, but sometimes limited room availability can affect your accommodation. Your feedback is very valuable to us so we can further improve our coordination and fulfillment of special requests. We look forward to welcoming you back with an even better experience that meets your expectations. Sincerely, Zacharias Marshel Hendrik, General Manager

Dear JIMS, Warm greetings from Swiss-Belhotel Maleosan Manado, Thank you for your review. We apologize for the inconvenience you experienced, especially regarding the attitude of the reception staff and the lengthy check-in process and room readiness. This is certainly not the standard of service we expect for our guests. We will immediately follow up on your feedback with the front office team to improve the friendliness and efficiency of the service, so that similar experiences will not be repeated in the future. We greatly appreciate your trust in choosing our hotel and hope to provide a much better stay experience in the future. Best regards, Braddy Attaka Tamba. General Manager

Dear Valued Guest, Warm greetings from Swiss-Belhotel Maleosan Manado, Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced regarding the check-in process which took quite a long time. Your feedback is very valuable for us as evaluation material to improve the quality of service in the future. We will immediately follow up on this with the relevant team so that the check-in process can run more efficiently and comfortably for all guests. We hope to welcome you back on your next visit with better service. Best regards, Braddy Attaka Tamba. General Manager

Dear Emmanuela, Warm greetings from Swiss-Belhotel Maleosan Manado! Thank you so much for your wonderful feedback. We are delighted to hear that our team was able to accommodate your early check-in and that you enjoyed the warm hospitality provided by our staff. It’s also fantastic to know that our restaurant dishes, especially the kangkung, met your expectations and delighted your palate. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Braddy Attaka Tamba General Manager

Dear Putri, Thank you for choosing Swiss-Belhotel Maleosan Manado for your first stay. We are delighted to know that you were satisfied with our service and facilities. It was an honor to serve you, and we look forward to welcoming you back on your next visit. We hope every stay at our hotel is a memorable one. Sincerely, Zacharias Marshel Hendrik, General Manager

Dear Novira, Thank you for your positive review of your stay at Swiss-Belhotel Maleosan Manado. We are pleased to know that you were satisfied with our facilities and overall service. Regarding the treadmill issue you mentioned, we apologize for the inconvenience. We have forwarded this feedback to the relevant team for immediate repairs so that the fitness facility can be used optimally again. We look forward to welcoming you back on your next visit for an even better experience. Sincerely, Braddy Attaka Tamba, General Manager