Overall Ratings & Reviews Aston Denpasar Hotel & Convention Center
Explore Aston Denpasar Hotel & Convention Center
Traveloka (3.245)
Other sources (91)
8,5
Very Good
From 3.245 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,4
Meal
8,4
Location
8,5
Service and Facilites
8,5
People often mention about Aston Denpasar Hotel & Convention Center
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Staff Friendliness (97)
Bedroom (89)
Room Space (87)
Variety (77)
Ambiance (75)
Bathroom (75)
Accessibility (74)
Family Friendly (72)
Hotel Area (72)
Taste (72)
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Traveler Reviews Aston Denpasar Hotel & Convention Center
Number of reviews per page
20
40
Customer reviews
V***i
Business
5,6
/10
Reviewed 1 week(s) ago
lamp so dark, kerel broken, bed covert like people already used before
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Accommodation's Reply
28 Jul 2025
Dear V***i,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the dark lighting, broken kettle, and the bed cover condition. Your comments have been noted and shared with our housekeeping and maintenance teams for immediate follow-up and improvement.
We truly value your input as it helps us enhance our service quality. We hope to have the opportunity to welcome you again and provide you with a much better stay.
Sincerely,
I Gede Ady Suardi
General Manager
julengsi j. h.
Leisure
8,5
/10
Reviewed 2 week(s) ago
The location is strategic, the family room is big, my family and I are very satisfied staying here.
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Accommodation's Reply
28 Jul 2025
Dear Julengsi J. H., Thank you for your review of our hotel. We are very happy that you had a pleasant experience during your stay at our hotel. We look forward to welcoming you back soon. Best regards, I Gede Ady Suardi, General Manager. Please allow us to welcome you back soon. Best regards, I Gede Ady Suardi, General Manager
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IP
Indra P. S.
Leisure
8,5
/10
Reviewed 2 week(s) ago
Good location, good service, good food, spacious rooms.
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Accommodation's Reply
16 Jul 2025
Dear Indra P.S., We are very pleased to know that the facilities and services provided met your needs and that you enjoyed a pleasant stay at our hotel. Thank you for your review of our hotel. Please allow us to welcome you back soon. Best regards, i gede Ady Suardi, General Manager
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Frendy L.
Leisure
10,0
/10
Reviewed 2 week(s) ago
The cleanliness and space of the room is good, the staff is very friendly... The children are hopeful... Very nice...
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Accommodation's Reply
16 Jul 2025
Dear Frendy L., Thank you for your review of our hotel. We are delighted to know that the facilities and services provided met your needs. Please allow us to welcome you back soon. Best regards, i gede Ady Suardi, General Manager
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Frendy L.
Leisure
10,0
/10
Reviewed 2 week(s) ago
Cleanliness & Room is good, staff is very friendly... The children are hopeful... Very nice...
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Accommodation's Reply
16 Jul 2025
Dear Frendy L., Thank you for your review of our hotel. We are delighted to know that the facilities and services provided met your needs. Please allow us to welcome you back soon. Best regards, i gede Ady Suardi, General Manager
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B
Budiono
Leisure
9,4
/10
Reviewed 3 week(s) ago
The pancake is yummy 🥞 and the desserts are yummy 😋
1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Budiono,
Thank you for your feedback following your recent stay with us. Allow us to welcome you back in the near future.
Sincerely,
I Gede Ady Suardi
General Manager
I***a
Medical
8,5
/10
Reviewed 3 week(s) ago
Friendly staff and good service
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Accommodation's Reply
16 Jul 2025
Dear l*a, Thank you for your review of our hotel. We are very happy that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, i gede Ady Suardi, General Manager
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Gusti J.
Leisure
8,5
/10
Reviewed 3 week(s) ago
The walk-in check-in experience was fast and friendly from the staff.
The room and food were quite comfortable and delicious for a city hotel.
The AC wasn't cold enough, but overall it was okay.
Thank you.
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Accommodation's Reply
11 Jul 2025
Dear Gusti J., Thank you for your review of our hotel. We are very happy that you had a pleasant experience during your stay. Your feedback is very valuable to us, and we have rescheduled the maintenance and servicing of the air conditioning in all guest rooms to ensure your comfort during your stay. Please allow us to welcome you back soon with our best service. Best regards, i gede Ady Suardi, General Manager
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Guest
10,0
/10
Reviewed 3 week(s) ago
The rooms are spacious and representative, the breakfast has quite a lot of variety, the pool water is clean but a bit cold.
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Accommodation's Reply
11 Jul 2025
Dear Guest, We are very pleased to know that the facilities and services provided met your needs. Thank you, and please allow us to welcome you back soon. Best regards, i gede Ady Suardi, General Manager
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A***i
Business
9,7
/10
Reviewed 3 week(s) ago
Spacious room, friendly and comfortable place.
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Accommodation's Reply
11 Jul 2025
Dear A*i, Thank you for your review of our hotel. We look forward to welcoming you back soon. Best regards, i gede Ady Suardi, General Manager
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G***e
Staycation
9,4
/10
Reviewed 4 week(s) ago
Love the cleanliness, easy access, and quiet..
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Accommodation's Reply
11 Jul 2025
Dear G*e, We are very happy that you had a pleasant experience at our hotel. Thank you for your review. We hope to see you again soon at Aston Denpasar Hotel & Convention Center. Best regards, i gede Ady Suardi, General Manager
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AN
Ariyati N. L. M.
Leisure
10,0
/10
Reviewed 4 week(s) ago
The hotel is comfortable, there are many choices of breakfast menu, the staff are friendly.
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Accommodation's Reply
11 Jul 2025
Dear Ariyati N. L. M., We are very pleased that you had a pleasant experience during your stay at our hotel. Thank you for your review of our hotel. We look forward to welcoming you back soon. Best regards, i gede Ady Suardi, General Manager.
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yp
yulian p.
9,0
/10
Reviewed 4 week(s) ago
Friendly staff, thank you Mbak @ratna who is ready to help... For breakfast, dessert tends to be more of a heavy meal, not refreshing, the taste of the chili sauce is not spicy at all. The Manadonese porridge only has corn.... But for the service it is extraordinary... Thank you Aston
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Accommodation's Reply
11 Jul 2025
Dear Yulian P., Thank you for your review of our hotel. We are very pleased to know that the facilities and services provided meet your needs. Your feedback is very valuable to us, and I have passed it on to the relevant department manager for immediate follow-up. We are also conducting retraining for all our staff, especially the Kitchen staff, to further enhance the taste of our food and provide the best service for our guests. We look forward to welcoming you back soon. Best regards, i Gede Ady Suardi, General Manager
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Frendy L.
10,0
/10
Reviewed 4 week(s) ago
Cleanliness & Room Size is Good, Staff is Very Friendly...Kids are Hoppefull...Very Nice...
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Accommodation's Reply
11 Jul 2025
Dear Frendy L., Thank you for your positive review of our hotel. We are delighted to know that you and your family had a pleasant stay with us. We look forward to welcoming you back soon. Best regards, i gede Ady Suardi, General Manager
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I***I
9,4
/10
Reviewed 4 week(s) ago
It's really good, the atmosphere is calm and check-in can be done earlier if the room is ready and it is recommended for customer comfort to the front office to be kind and friendly.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear I*I, Thank you for your review of our hotel. We are very pleased to know that the facilities and services provided meet your needs. Please allow us to welcome you back in the near future. Best regards, i gede Ady Suardi. General Manager
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S***y
Leisure
6,6
/10
Reviewed 4 week(s) ago
The staff's friendliness is very good. It's just the cleanliness of the room that I was a bit surprised when I took my child's toy that fell under the sofa. I pushed the sofa and found this. It means it was never cleaned by the cleaning staff. There was also a dead lizard carcass stuck on the bathroom door. And coincidentally I got the same room when I stayed in April. This time also in the same room number, there was still the lizard carcass. I don't know if it was because of the promo price that I got a room like that. Maybe a class like Aston can be improved again for cleanliness 🙏🏻
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Accommodation's Reply
03 Jul 2025
Dear S*y, Thank you for your review and feedback. We apologize for the inconvenience related to the cleanliness of the room that you experienced. This is certainly a serious concern for us, and we will immediately follow up with the relevant team for future improvements. Your input is very important for improving our services. We hope to welcome you back with the best service. Best regards, i gede Ady Suardi. General Manager
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ra
rachmad a.
Business
10,0
/10
Reviewed 5 week(s) ago
Easy hotel access, good service. Rooms are also as ordered
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Accommodation's Reply
03 Jul 2025
Dear rachmad a., Thank you for your review of our hotel. Please allow us to welcome you back in the near future. Best regards, i gede Ady Suardi. General Manager
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N***l
Leisure
9,6
/10
Reviewed 5 week(s) ago
Room have plenty mosquito its disturb our sleep
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Accommodation's Reply
03 Jul 2025
Dear N***l,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the mosquitoes in your room. Your comfort is very important to us, and we truly regret that this issue disturbed your sleep.
Please be assured that we have shared your comments with our housekeeping and pest control teams to take immediate action.
We appreciate your input and hope to have the opportunity to provide you with a much better experience on your next visit.
Warm regards,
I Gede Ady Suardi
General Manager
P***u
Leisure
10,0
/10
Reviewed 5 week(s) ago
Everything is very good, Aston is very cool
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Accommodation's Reply
03 Jul 2025
Dear P*u, Thank you for your review of our hotel. Please allow us to welcome you back soon. Best regards, i gede Ady Suardi. General Manager
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NG
Nuraini G.
Business
8,5
/10
Reviewed 5 week(s) ago
The room is comfortable, spacious, nice to stay at Aston, I stayed there for days because it was so comfortable, the staff are friendly, the swimming pool is clean, basically the best😍
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Accommodation's Reply
03 Jul 2025
Dear Nuraini G., Thank you for your review of our hotel. We are very happy that you had a pleasant experience during your stay at our hotel. Please allow us to welcome you back in the near future. Best regards, i gede Ady Suardi. General Manager.
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Number of reviews per page
20
40
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