Overall Ratings & Reviews Grand Zuri Hotel Cikarang Jababeka

Dear Mr./Ms. Y*ke, Thank you for your review and feedback. We apologize for the inconvenience you experienced with the balcony door lock, and our team will follow up on this immediately. We are pleased to know that the clarity of the swimming pool, the friendly service, and the happy children's experience left a positive impression on your family. We look forward to welcoming you back to Grand Zuri Jababeka. Sincerely, Sumargo, General Manager

Dear Mr. Rurry W., Thank you for taking the time to leave a review. We apologize for the inconvenience you experienced with the difficult-to-open door. We greatly appreciate your feedback, and we will immediately check and improve the facility to ensure the comfort of our guests in the future. We look forward to welcoming you back in the future and providing an even better experience. Thank you for your understanding and support of our hotel. Best regards, Sumargo, General Manager

Dear Ms/F*a, Thank you very much for your positive review. We are very happy to hear that you felt comfortable during your stay, that our staff provided friendly service, and that our food met your tastes. We also greatly appreciate your recommendation. We will continue to strive to maintain the quality of our service so that we can always provide a pleasant and hassle-free stay. We look forward to welcoming you back again in the future. Sincerely, Sumargo, General Manager

Dear Sir/Madam, Thank you for your trust in making Grand Zuri Jababeka your favorite choice for you and your family. We are very happy to be a part of this enjoyable moment with your beloved husband and children. We look forward to welcoming you back on your next visit with the best service. Sincerely, Sumargo, General Manager, Grand Zuri Jababeka

Dear Mr./Ms. A*h, Warm greetings from Hotel Grand Zuri Jababeka. Thank you for your positive review. We are very pleased to know that you felt comfortable and satisfied with the cleanliness of the hotel, the facilities provided, and the friendliness of our staff during your stay. We also greatly appreciate the suggestion regarding the addition of a children's playground. This input will be taken into consideration by management in developing hotel facilities in the future, in order to provide a more complete experience, especially for guests who come with families. We look forward to welcoming you back on your next visit. Best regards, Sumargo, General Manager

Dear Mr. Ahmad R.R., Warm greetings from Hotel Grand Zuri Jababeka. Thank you for taking the time to share your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the condition of the balcony, the cleanliness of the outdoor furniture, and the presence of geckos in the room. These are clearly beyond the service and cleanliness standards we strive for. We also noted your feedback regarding the breakfast menu variety, which we felt was inadequate for a four-star hotel. Our team has received all your comments and will immediately evaluate and make improvements to prevent a similar experience from happening again in the future. Once again, we apologize for this inconvenience. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Sumargo, General Manager

Dear My Valued Guest, Thank you for taking the time to provide us with your valuable review and feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the leak in room 0621 during the rain and the air conditioning not cooling properly. This is certainly not the standard of service we aim to provide. We have escalated this issue to our technical team for immediate follow-up and repair to prevent a recurrence in the future. We greatly appreciate your feedback, as it helps us continuously improve the quality of our services and facilities. We look forward to welcoming you back for an even better experience. Best regards, Sumargo, General Manager

Dear My Value Guest, Thank you for your positive review. We are delighted to hear that you are satisfied with our facilities and our price. We will continue to strive to provide the best service to make your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Sumargo, General Manager

Dear My Value Guest, Thank you for your positive review. We are delighted to hear that you are satisfied with our facilities and our price. We will continue to strive to provide the best service to make your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Sumargo, General Manager

Dear Mr. Rizky S., Thank you very much for your positive review. We are very pleased to hear that you enjoyed your stay here and were satisfied with the service provided, especially by Mr. Ibnu at the Front Office. We will convey your appreciation to him immediately. We look forward to welcoming you back again in the future. Thank you for your trust and support. Best regards, Sumargo, General Manager.

Dear Ms. Intan, P.S., Thank you for your positive review. We are very pleased to know that you were satisfied with the cleanliness of your room, the friendliness of our staff, and the variety and taste of our breakfast. Reviews like this mean a lot to us, as they motivate us to continue providing the best service to all our guests. We look forward to welcoming you back again soon. Best regards, Sumargo, General Manager

Dear Sir/Madam, Warm greetings from Hotel Grand Zuri Jababeka. Thank you for taking the time to share your positive review. We are very pleased to know that you felt comfortable and had a family-friendly experience during your stay with us. Providing the best service and a warm atmosphere for our guests, especially families, is our main commitment at Grand Zuri Jababeka. Your review is a motivation for the entire team to continue to improve the quality of service. We look forward to welcoming you and your family back in the near future. Sincerely, Sumargo. General Manager

Dear Mrs. Agnesia N. S., Warm greetings from us, Thank you for choosing to stay with your family at our property and taking the time to share a very meaningful review. We are pleased to know that the check-in process went smoothly and our family room provided comfort for you and your children. We also appreciate your appreciation for the variety of breakfast menus that we serve. We apologize for the inconvenience you experienced regarding the swimming pool. Your input regarding the chlorine content that is too strong has been noted and we will immediately follow up with the maintenance team to ensure the quality of the pool water is better maintained and comfortable to use. The swimming pool is indeed one of our superior facilities, especially for guests who come with families, and we greatly appreciate your attention in this regard. Once again, thank you for your trust. We look forward to welcoming you and your family back with a more enjoyable experience in the future. Best regards, Sumargo. General Manager

Dear Mr. Perdhana, Warm greetings from Grand Zuri Hotel Jababeka. Thank you for your positive review. We are very pleased to know that the check-in process went smoothly, our rooms were clean and tidy, breakfast had many variations, and our location close to Living Plaza provided additional comfort during your stay. This kind of appreciation means a lot to us and is a motivation to continue to maintain and improve the quality of our services. We hope to welcome you back in the near future with an even more enjoyable experience. Best regards, Sumargo. General Manager

Dear Sir/Madam, Thank you for choosing to stay with us, and for sharing your experience during your stay at our property. We apologize for any inconvenience you experienced regarding the quality of breakfast provided. Your feedback is highly appreciated, especially for guests who occupy rooms with the best facilities. This will be our concern for service improvement, to be more in line with guest expectations in the future. We look forward to welcoming you back with a more satisfying experience. Best regards, Sumargo. General Manager.

Dear Listiyarta, Thank you for your kind words! We're thrilled to hear that you're enjoying your stay and are satisfied with our service. It’s our priority to make sure you have a comfortable and pleasant experience. We look forward to continuing to serve you during your stay! Best regards, Sumargo General Manager

Dear Listiyarta S., Thank you for your feedback. We're glad to hear that you have been satisfied with our service so far. We truly appreciate your loyalty as a customer. Regarding the broken glass, we understand that accidents can happen, and we always strive to be fair in such situations. However, we hope you can understand that we have policies in place to ensure the proper care of our property. We hope to continue providing you with excellent service, and we look forward to welcoming you again soon. Best regards, Sumargo General Manager

Dear Mr. Listiyarta S., Thank you for your feedback. We truly appreciate your input regarding your stay with us. We sincerely apologize for the inconvenience caused by the charge for the broken glass. We always strive to provide the best service and comfort to our guests. We understand your disappointment and will review this policy to ensure a better experience for our future guests. We hope you were still satisfied with the other aspects of your stay. We look forward to welcoming you back in the future. Thank you for your understanding! Best regards, Sumargo, General Manager

Dear Listiyarta, Thank you for sharing your feedback. We’re happy to hear that your stay was overall good and satisfying. We truly understand your frustration regarding the glass incident. We strive to maintain fairness in our policies, and the charge was simply to cover the replacement cost. That said, we value guests like you who stay with us for an extended period, and we hope this minor issue doesn’t overshadow the rest of your experience. We look forward to welcoming you again in the future and ensuring a more seamless stay. Best regards, Sumargo General Manager

Dear Listiyarta, Thank you for your review! We're pleased to hear that your stay was generally good and satisfying. We sincerely apologize for any inconvenience caused by the incident with the glass. Please understand that the charge was necessary to cover the cost of replacement, but we appreciate your understanding. We hope to have the pleasure of hosting you again in the future and ensuring a smoother experience. Best regards, Sumargo General Manager