i***y

9,4

/10

Reviewed 3 day(s) ago

The hospitality is great, the staff are friendly.

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MUHAMMAD I.

9,4

/10

Reviewed 2 week(s) ago

Good service from reception staff, security is okay.

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Accommodation's Reply

04 Jun 2026

Dear Mr. Muhammad I., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Rantho

8,5

/10

Reviewed 3 week(s) ago

Great location, friendly service, clean rooms.

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Accommodation's Reply

04 Jun 2026

Dear Mr./Ms. Rantho, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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MUHAMMAD I.

8,8

/10

Reviewed 5 week(s) ago

The price is affordable for all groups, but the bathroom should be closed from the sink.

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Accommodation's Reply

21 May 2026

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Heri S.

Business

10,0

/10

Reviewed 5 week(s) ago

Respect and provide solutions, with excellent explanations.

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Accommodation's Reply

19 May 2026

Dear Mr. Heri S., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best services and products. Sincerely, Isaac Ismatullah - General Manager

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W***a

Business

10,0

/10

Reviewed 6 week(s) ago

I'm so happy to be staying here, close to CPI. Just a short walk away, and with a variety of food.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Dear Mr./Ms. Wa, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best services and products. Sincerely, Isaac Ismatullah - General Manager

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Wita A. M.

Business

10,0

/10

Reviewed 7 week(s) ago

It's really cool, the food is varied.

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Accommodation's Reply

05 May 2026

Dear Mr./Ms. Vita A.M., From Santika Makassar Hotel, we respectfully request your valuable feedback and rating. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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B***g

Business

10,0

/10

Reviewed 7 week(s) ago

Strategic location, around the hotel there are many places to eat.... The hotel atmosphere is comfortable and quiet...

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1 people find it helpful

Accommodation's Reply

05 May 2026

Dear Mr./Ms. B*G, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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y***y

Transit

10,0

/10

Reviewed 9 week(s) ago

The hotel is comfortable, clean, close to Makassar's signature shopping center, and the staff is friendly. I'll definitely stay here again next time 🙂

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Accommodation's Reply

17 Apr 2026

Dear Mr./Ms. Y*y, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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M***a

Leisure

9,7

/10

Reviewed 9 week(s) ago

This was my first time staying at the Santika Makassar. Everything was fine, except the food was a bit lacking in variety.

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Accommodation's Reply

17 Apr 2026

Dear Mr./Ms. M*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Samratul F.

Staycation

10,0

/10

Reviewed 10 week(s) ago

Check-in at the same time as a party and the service and hotel facilities were very satisfying, you can also go to the gym... In short, it's great.

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Accommodation's Reply

10 Apr 2026

Dear Mr. Samratul F., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isak Ismatullah - General Manager

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f***i

Leisure

10,0

/10

Reviewed 10 week(s) ago

Easy and fast check in, responsive staff

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Accommodation's Reply

10 Apr 2026

Dear Mr./Ms. F*i, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best services and products. Sincerely, Isaac Ismatullah - General Manager

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E***a

10,0

/10

Reviewed 11 week(s) ago

The staff is friendly, the room ambiance is calm and comfortable. This is my second stay here.

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Accommodation's Reply

02 Apr 2026

Dear Mr./Ms. E*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best services and products. Sincerely, Isaac Ismatullah - General Manager

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H***n

Staycation

10,0

/10

Reviewed 11 week(s) ago

This hotel was absolutely delicious! The friendly and responsive service made us feel right at home. The food in the hotel restaurant was also excellent, with authentic flavors and attractive presentation. The location is strategic, close to the city center and major tourist attractions. Highly recommend a stay here! 😊

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2 people find it helpful

Accommodation's Reply

06 Apr 2026

Dear Mr./Mrs. H*n, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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N***a

9,0

/10

Reviewed 12 week(s) ago

Overall good, the only thing that made it bad was the bathroom smelled like sewage during the first flush, and there was hair left in the drain. When I complained, it was immediately handled and everything was fine. The coffee maker also wasn't clean yet, as if it had been used for cooking noodles or rice 😭

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Accommodation's Reply

07 Apr 2026

Dear Mr./Ms. N*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Verified Traveler

8,5

/10

Reviewed 14 week(s) ago

Good friendly staff and good service and clean rooms

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Accommodation's Reply

17 Mar 2026

Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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D***a

Staycation

10,0

/10

Reviewed 15 week(s) ago

A very pleasant staycation experience here, the kids were happy, the staff were friendly, the room was neat, clean and fragrant.

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Accommodation's Reply

12 Mar 2026

Dear Mr./Ms. D*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager

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Verified Traveler

10,0

/10

Reviewed 18 week(s) ago

The service by the staff was very satisfying, very friendly and helpful.

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Accommodation's Reply

13 Feb 2026

Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Verified Traveler

10,0

/10

Reviewed 18 week(s) ago

The hotel staff was very friendly and helpful with rescheduling. The room was ready upon check-in. The check-out process was smooth and the security staff were also very helpful.

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Accommodation's Reply

13 Feb 2026

Dear Valued Guest, Greetings from all the staff at Santikawa Wangsan Hotel. Thank you very much for your valuable feedback. We are committed to providing the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you back soon. We will continue to strive to provide high-quality products and services. Thank you for your continued support. General Manager: Isaac Ismatullah

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Verified Traveler

10,0

/10

Reviewed 18 week(s) ago

The hotel staff was very helpful during the rescheduling process, check-in, and check-out. The breakfast was delicious, and the menu was excellent.

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1 people find it helpful

Accommodation's Reply

13 Feb 2026

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Hotel Santika Makassar

Overall Ratings & Reviews Hotel Santika Makassar

8,8

8,7

8,6

8,8

8,8

Traveler Reviews Hotel Santika Makassar