J***i

8,5

/10

Reviewed 5 day(s) ago

The hotel has a lot of variety in the breakfast menu.

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Accommodation's Reply

18 May 2026

Dear Mr./Ms. J*I, Greetings from BSD City – Serpont Hotel, Santica. Thank you so much for sharing your valuable feedback about your stay via Google Review. We are delighted to hear that you enjoyed your stay. Your valuable comments are a great encouragement to us in our commitment to always providing the best service. BSD City Hotel, Santica will continue to strive for improvement in all aspects, from excellent facilities and friendly staff to delicious food, in order to provide high-quality service. We sincerely hope that you will return to stay with us again in the near future. We will do our best to make your next stay memorable. Thank you again, The Management Team, BSD City – Serpont Hotel.

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J***i

9,1

/10

Reviewed 1 week(s) ago

Lots of breakfast variations, clean rooms even though they are a bit old, good service.

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Accommodation's Reply

15 May 2026

Dear Mr./Ms./Mrs. Ji, Warm greetings from Santika BSD City Hotel – Serpong. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a good experience with us, and your feedback will be a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service, including facilities, staff friendliness, and food for all guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure you have a memorable experience when you return to our hotel. Sincerely, The Management Team, Santika BSD City Hotel – Serpong

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n***a

8,5

/10

Reviewed 1 week(s) ago

Please upgrade the food menu.

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Accommodation's Reply

15 May 2026

Dear Mr./Ms. n*a, Sincerely, Santika bsd city – Serpong Hotel. We greatly appreciate your feedback on your positive experience during your stay at our hotel through your online review. We are delighted that you had a wonderful time with us. Your comments serve as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all our guests at Santika bsd city. We look forward to welcoming you back in the near future on your next visit to BSD. We will ensure that your next visit to our hotel is a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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A***h

8,8

/10

Reviewed 3 week(s) ago

It's nice to be close to everywhere but unfortunately there's nothing there 🏊

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Accommodation's Reply

04 May 2026

Dear Mr./Ms. A*h, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We sincerely hope to welcome you back to bsd city in the future. We assure you that your next visit will be a truly memorable experience. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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Herry D. L.

Business

8,5

/10

Reviewed 3 week(s) ago

The place is quite comfortable and strategic

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Accommodation's Reply

04 May 2026

Dear Mr. Herry, From the best of our regards, Santika BSD City Hotel – Serpong. We are deeply grateful for your positive experience sharing your wonderful stay with us through Google Reviews. We are delighted to know you had a great time, and your feedback serves as a positive driving force for us to continue providing the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and the food served to all our guests at Santika BSD City Hotel. We look forward to welcoming you back on your next visit to BSD City. We will ensure that your return visit is a memorable one. Sincerely, The Management Team, Santika BSD City Hotel – Serpong

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s***a

Staycation

10,0

/10

Reviewed 3 week(s) ago

The staff is friendly and very responsive

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Accommodation's Reply

04 May 2026

Dear Mr./Ms. S*a, Sincerely, Santika bsd city – Serpong Hotel. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika bsd city. We sincerely hope to welcome you back to bsd city in the future. We assure you that your next visit will be a truly memorable experience. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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H***i

Staycation

9,4

/10

Reviewed 5 week(s) ago

I like the friendly and kind staff, the location is very strategic because when you get bored in the room you can go straight to the Teras Kota mall.

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Accommodation's Reply

20 Apr 2026

Dear Mr./Ms. H*i, Warm greetings from Santika bsd city – Serpong Hotel. We greatly appreciate your positive review on Google Review during your stay at our hotel. We are delighted to hear that you were generally satisfied with the service we provided during your stay at Santika bsd city. Santika bsd city values the traditional Indonesian home-style cooking, which we incorporate into our menu. We are very pleased to know that you enjoyed our food. We are also happy to hear that you received excellent service from our staff, Rini. Your feedback will undoubtedly motivate us to strive for the best possible service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back to bsd city in the near future. We will ensure that your next visit to our hotel will be a memorable experience. Sincerely, The Management Team, Hotel Santika bsd city – Serpong

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Y***p

6,2

/10

Reviewed 7 week(s) ago

When we entered, the mattress was not very clean.

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Accommodation's Reply

14 Apr 2026

Dear Mr./Ms. Y*p, Sincerely, Santika bsd city – Serpong Hotel. We greatly appreciate your review of your stay on Google. We apologize for any inconvenience you may have experienced during your stay. Your feedback is certainly a positive driving force for us to strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you again in the near future and assure you that your next visit will be a memorable one. Sincerely, The Management Team, Santika bsd city – Serpong Hotel

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A***e

Business

8,8

/10

Reviewed 10 week(s) ago

The service was quite good. The air conditioning in our room was leaking, but we were moved to a better room. The pre-dawn meal menu was quite varied.

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Accommodation's Reply

17 Mar 2026

Dear Mr. Awi, Sincerely, The Management Team, Santika BSD City – Serpong Hotel. We are deeply grateful for your positive experience sharing your online review of your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback serves as a positive driving force for us to consistently strive for the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City. We look forward to welcoming you back in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, The Management Team, Santika BSD City – Serpong Hotel

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daniel t.

Staycation

8,8

/10

Reviewed 12 week(s) ago

The location is quite strategic, the rooms are adequately sized, and the cleanliness is well-maintained. The staff service is good. The TV quality in the rooms is not so good.

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Accommodation's Reply

26 Feb 2026

Dear Mr. Daniel T., Sincerely yours, from Santika BSD City Hotel – Serpong. We are deeply grateful for your feedback on your positive experience during your stay at our hotel via Google Review. We are delighted that you had a wonderful time with us. Your comments will undoubtedly motivate us to consistently provide the best possible service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food, for all our guests at Santika BSD City Hotel. We look forward to welcoming you back in the near future on your next visit to BSD City. We assure you that your next visit will be a truly memorable experience. Sincerely, Faye Hajri, General Manager

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D***o

Transit

10,0

/10

Reviewed 13 week(s) ago

Good hotel and good facilities

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Accommodation's Reply

26 Feb 2026

Dear Mr/Mrs D***O, , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Firdaus A.

Business

9,4

/10

Reviewed 14 week(s) ago

Lot of variety of foods for breakfast, direct door to the mall, close to city center. Recommended 👍

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Accommodation's Reply

20 Feb 2026

Dear Mr. Firdaus A , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

l***a

Staycation

9,4

/10

Reviewed 14 week(s) ago

The hotel staff who helped check-in and out were very friendly. Since it had been a long time since I stayed in a hotel, I was a bit nervous when opening the room access until the access card got stuck, luckily there was a roomboy, tried it but it didn't work and the guy immediately called a technician, who waited 5 minutes for him to come and was able to open the room. Providing 4 bottles of mineral water in the room was very considerate. My first experience staying at Santika BSD was during the 2016 Tangsel Global Innovation Forum, I happened to be on duty and had the opportunity to stay for a few days and was most amazed by the breakfast, it was really delicious. Last year I also broke my fast here. And yesterday I had breakfast here again, masyaAllah it was still delicious. Most amazed by the mini chocolate croissants that were fresh out of the oven, they were really delicious masyaAllah. All the staff were friendly, the guy who made the morning omelet was very kind, seeing me going back and forth without getting any omelet, when I finally came back he put 2 aside for me. The one who baked the bread was also very kind, offering my child some who was curious to see the staff take the bread out of the oven. My son loved staying here; it was his first time staying in a hotel. Hopefully, we'll be able to stay here again. Upon check-out, you can go swimming to Ocean Park, and then walk there.

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Accommodation's Reply

20 Feb 2026

Dear Mr./Ms. I*a, Sincerely, Santika bsd city – Serpong Hotel. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services in terms of facilities, staff friendliness, and food for all guests at Santika bsd city. We hope to welcome you back again in the near future for your next visit to bsd city. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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king b.

Staycation

10,0

/10

Reviewed 15 week(s) ago

please provide smart TV and swimming pool

1 people find it helpful

Accommodation's Reply

06 Feb 2026

Dear Mr King B, , Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your comment about our Hotel. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Fay Hajri General Manager

willyandra

8,5

/10

Reviewed 15 week(s) ago

It's all good... the room, the food, and location.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Willyandra , Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Okky S.

Staycation

9,4

/10

Reviewed 16 week(s) ago

It's quite good because the location and hotel are connected with access to the Teras Kota Mall, so eating is easy.

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Accommodation's Reply

02 Feb 2026

Dear Mr. Auggie S, Sincerely, from Santika BSD City Hotel – Serpong. We appreciate and thank you for sharing your positive experience in your online review during your stay at our hotel. We are delighted that you had a wonderful time with us. Your feedback is certainly a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our service in terms of facilities, staff friendliness, and food for all guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure that your next visit to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager

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O***y

Business

7,1

/10

Reviewed 16 week(s) ago

Until 3 pm I still couldn't get into the room, the service was a bit slow... the room size was okay

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Accommodation's Reply

02 Feb 2026

Dear Mr./Ms. O*Y, Sincerely, from Santika bsd city – Serpong Hotel. We greatly appreciate your feedback regarding your stay through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika bsd city. We hope to welcome you back again in the near future on your next visit to bsd city and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***I

Staycation

8,5

/10

Reviewed 17 week(s) ago

Friendly hotel staff, clean, fragrant hotel, recommended for families

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms. S*I, Warm greetings from Santika BSD City – Serpong. We appreciate and admire your sharing of your positive experience during your stay online. We are delighted to hear that you had a wonderful time with us. Your feedback is a positive driving force for us to always strive to provide the best service. We will continue to maintain and improve the quality of our services, including facilities, staff friendliness, and food for all guests at Santika BSD City. We hope to welcome you back again in the near future on your next visit to BSD City. We will ensure you have a memorable experience when you return to our hotel. Sincerely, Faye Hajri, General Manager

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b***u

Staycation

8,5

/10

Reviewed 17 week(s) ago

Parking is confusing, there are no directions for parking near the hotel.

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Accommodation's Reply

26 Jan 2026

Dear Mr./Ms./Mrs. B, Sincerely yours, from Santika BSD City Hotel – Serpong. We greatly appreciate your feedback regarding your stay at our hotel through this online review. We apologize for any inconvenience you may have experienced during your stay. Your comments are undoubtedly a positive driving force for us to consistently strive for the best possible service. We will continuously improve the quality of our services, including facilities, staff friendliness, and food for all our guests at Santika BSD City Hotel. We hope to welcome you back again in the near future on your next visit to BSD City and assure you that your return will be a memorable experience. Sincerely, Faye Hajri, General Manager

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S***a

Staycation

8,5

/10

Reviewed 17 week(s) ago

So far it's quite comfortable ☺️

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Accommodation's Reply

22 Jan 2026

Dear Mr/Mrs S***a, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Online from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager

Hotel Santika BSD

Overall Ratings & Reviews Hotel Santika BSD

8,4

8,3

8,4

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Traveler Reviews Hotel Santika BSD