Traveloka (4.494)
8,4
Very Good
From 4.494 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,3
Meal
8,4
Location
8,6
Service and Facilites
8,4
People often mention about Hotel Santika BSD
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Staff Friendliness (37)
Taste (31)
Accessibility (30)
Variety (30)
Surroundings (28)
Ambiance (27)
Bedroom (26)
Hotel Area (26)
Bathroom (24)
Distance to City Center (23)
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Traveler Reviews Hotel Santika BSD
Number of reviews per page
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40
Customer reviews
G***h
Business
8,5
/10
Reviewed 1 week(s) ago
The service is good and the food is delicious.
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Accommodation's Reply
10 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
I***N
Business
8,4
/10
Reviewed 1 week(s) ago
The bathroom floor can be brownish and look like it has not been maintained.
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J***i
9,1
/10
Reviewed 2 week(s) ago
Many variations of breakfast menu. The hotel is clean although a bit old but comfortable.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
A***e
6,5
/10
Reviewed 2 week(s) ago
Pay more attention to the pillowcase because when I stayed there it smelled a bit damp.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on the occasion of visiting bsd city in the future. And ensure that when you return to visit our hotel, you will get a memorable experience. Best regards, Fay Hajri. General Manager
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J***i
9,4
/10
Reviewed 3 week(s) ago
Very good location, nice service.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
yn
yani n.
10,0
/10
Reviewed 3 week(s) ago
Friendly and clean place.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
O***a
Business
8,7
/10
Reviewed 3 week(s) ago
Found a baby cockroach under the bathroom sink. Even though I just checked in. The bedsheets also had dirty spots.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on the occasion of visiting bsd city in the future. And ensure that when you return to visit our hotel, you will get a memorable experience. Best regards, Fay Hajri. General Manager
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H***h
Leisure
9,4
/10
Reviewed 3 week(s) ago
The food here is really great, there are really that many variants. Friendly staff, strategic location, just slip into the mall and get there. Hahahaa, and it's so quiet, not noisy. I really like staying here. A
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
L***a
5,0
/10
Reviewed 3 week(s) ago
The AC is not working and no solution from the hotel.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City - Serpong.
Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.
Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
S***a
8,8
/10
Reviewed 4 week(s) ago
If there was Netflix it might be even more exciting.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
D***i
10,0
/10
Reviewed 4 week(s) ago
Best premium hotel. Near to central BSD
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
E***a
Staycation
10,0
/10
Reviewed 4 week(s) ago
A pleasant hotel in the city library of BSD. Moreover, the Santika Hotel is integrated with the Teras Kota BSD Mall, making it suitable for relaxing with family.
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Accommodation's Reply
03 Jun 2025
DearOur Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
Inka N. N.
10,0
/10
Reviewed 5 week(s) ago
Favorite hotel when in BSD.
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Accommodation's Reply
03 Jun 2025
Dear Ms. Inka,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
G***h
Staycation
8,5
/10
Reviewed 5 week(s) ago
Nice hotel, good food, worth it.
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Accommodation's Reply
03 Jun 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
R***a
Staycation
8,8
/10
Reviewed 6 week(s) ago
Check-in time commitment still needs improvement.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We apologize for the inconvenience you experienced while staying at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on the occasion of visiting bsd city in the future. And ensure that when you return to visit our hotel, you will get a memorable experience. Best regards, Fay Hajri. General Manager
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ML
Martini L.
5,8
/10
Reviewed 6 week(s) ago
the location is good because it is next to the mall, it is easy to find food. but when I entered the room, the room was a bit stuffy and smelly. the towels were also brownish. when I slept I couldn't sleep well because it was so itchy. my body was red. and after I checked, it turned out that the blanket was really dirty. Please HS can fix it again. because so far the service from the receptionist has been really good
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s***h
Business
10,0
/10
Reviewed 7 week(s) ago
Very recommended hotel with affordable and worth-it price in BSD area.
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Accommodation's Reply
02 May 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us and do the review our Hotel in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
s***h
Business
10,0
/10
Reviewed 7 week(s) ago
The staff was very helpful, very recommended hotel with affordable and worth the price in BSD area.
Find this review helpful?
Accommodation's Reply
02 May 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us and do the review our Hotel in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
s***h
Business
10,0
/10
Reviewed 7 week(s) ago
The staff was very helpful, very recommended hotel with affordable and worth the price in BSD area.
1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us and do the review our Hotel in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
s***h
Business
10,0
/10
Reviewed 7 week(s) ago
The staff was very helpful, very recommended hotel with affordable and worth the price in BSD area.
1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for rating us and do the review our Hotel in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.
We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.
Best Regards,
Fay Hajri
General Manager
Number of reviews per page
20
40
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