Overall Ratings & Reviews Moon Dreams Portomagno

We only stayed for one night as a stopover but the pool facilities were a great bonus for us, particularly with the children. A stones throw from the beach, plus restaurants, it felt like a nice resort close to, but away from the mania of the Costa Del Sol.

The reception and bar staff were nice and helpful. I went half board, breakfast was ok, the first night for evening meal was, chicken nuggets, hamburgers, rabbit, knuckle. It was awful no consideration given to those on HB or vegetarian. My bedroom was nice, lovely sea view and comfortable bed.

Nice place

A very run down hotel that needs a proper clean and a refurb. Food is very repetitive and regularly cold not.long after cooking. This is rated a 4 star but would ideally struggle to be a 3 in its current condition. Stupid wristbands have to be worn to even go to the pool even if you have no food options booked. Very disappointed overall.

Dissapointed at check in that they just put a purple band on your wrist and do not explain different availability. When you enter restaurant if you are purple you have to pay for your drinks whereas other coloured bands you pay at reception and then no problem in restaurant. Rather surprised they offered me a red wine at 2p or 3p euros per bottle. If offering wines at this price they should have compatible food. We first stayed at this hotel 20 years and most recent before this in June. Our stay in June was for 3 nights and was so enjoyablewe stayed for 5 nights. This time was our worst stay ever and the food was disgusting. Staff remembered us from previous visits and made us so welcome. Your chef should take some lessons from your other staff and smile and cook better food. My wife only had salad and postre. The meat being cooked was bone and fat. The estafado looked burnt. The fish was good once i heated it in the microwave. Sorry but our worst stay at your hotel which I have previously recommended and also brought friends to stay. Glad that we were on our own on this occasion.

Hotel de veraneo ideal para familias con niños. Muchas actividades para realizar en familia dentro de un hotel bastante completo, cómodo y muy bien ubicado en primera línea de playa. Habitación con vistas al mar, grande, espaciosa y silenciosa. Que se sitúe en primera línea de playa supone un problema de aparcamiento pero merece la pena.

Excellent right on beach front

Most enjoyable stay here hotel very busy with a good atmosphere would stay again

Location, entertainment for all guests, lots of swimming pools.

This was the worst hotel I have ever stayed in . I would like to make a formal complaint please advise how ?

Super loud. EVERYTHING regarding the elevators was an insane nightmare. WiFi only on the ground floor when advertising “WiFi” as an amenity is an embarrassment considering we are in 2019.

Excellent stay,requested on our booking twin beds but allocated double,this was immediately corrected . Reception staff friendly and amazing. Highly recommend hotel for cleanliness, comfort and friendly staff. Food good the only thing I would prefer is better choice of fish very poor and very little available .The Happy Team for entertainment are amazing.Great location on seafront.

Very impressed. Hotel on beach front close to all amenities. Not much to fault.

Good: Friendly, helpful staff Excellent swimming pools Not so good: Hotel is tired and in urgent need of refurbishment. Bar area is particularly poor

Very shabby hotel. No wifi in the rooms. No English tv channels. The food is absolutely disgusting....fish not cooked thoroughly....turkey legs not cooked thoroughly and very rubbery...overall not the best eating experience. Only decent meal was the breakfast. Staff pleasant enough. Room was very clean but very shabby. Would not recommend unless you eat out!!

Not expensive, but it definitely doesn't deserve a 4 star rating. Shabby grounds and the breakfast area is a gigantic madhouse. Never seen anything like it. We had to change rooms twice. First because it was the wrong room. Second because the air conditioning didn't work. But that took 6 hours when , if the staff had been honest, could have saved a lot of headaches. Had to throw a fit and speak to the manager. Probably a good place for kids.

We enjoyed our one night stay at Portomagno hotel. No free parking available except for on the beach front in front of the hotel. Check out was crazy busy with only 2 staff members helping over one hundred guests. Dinner and breakfast acceptable but not wonderful. Hotel very outdated.

Excellent reception staff most helpful and welcoming. Hotel very clean,excellent situation next to beach. The room was excellent,very clean and comfortable and a balcony with view of sea. Unbelievable range of free toiletries including toothbrushes and toothpaste and razor and shaving cream. The food was variable and often cold but there was a microwave which made a big difference. Restaurant staff not as good as rest of staff and three times while we were getting food they cleared the table and our drinks,very upsetting. The Happy Team entertainers were excellent. Will definitely return soon.

Great location right on the beach. Food at dinner was great. Be quick to get the best options. Wifi ok except later in the evening, probably when most people are using it, it was a bit slower but ok. Gym equipment needs repaired and updating. Reception staff were nice and efficient. Room was lovely, bed very spacious.

The hotel is rated 4 stars, but the impression is of a 2 star hotel. It is in dire need of an update, particularly in the bedrooms, and the exterior. The staff are all friendly and efficient. The buffet restaurant is good, although the grill section is inefficient with constant long queues. Not to forget the tedious queues for the toaster machines at breakfast time! The food variety is ok, but not up to 4 star standard. Swimming pools and general facilities are good, but again need freshening up. Our main area of complaint was the bedroom. Horrible furniture, very cramped, very old and unhygienic tap fittings in the bathroom + broken shower head + dirty grouting + ceiling panels broken. No spare electrical points in the bedroom for charging phones. I believe the hotel has recently been taken over by the Alegria group. Hopefully, they will concentrate on refurbishing the bedroom areas. The location of the hotel is great, as it is on the sea front, with plenty of bars and restaurants in the vicinity. The beaches of Aguadulce are beautiful and clean, with Crystal clear water.