8,7
Very Good
From 6.902 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,8

Meal

8,8

Location

8,9

Service and Facilites

8,8

People often mention about Elmi Hotel
All
Distance to City Center (170)
Staff Friendliness (165)
Bedroom (152)
Ambiance (141)
Accessibility (137)
Taste (133)
Room Space (132)
Bathroom (129)
Hotel Area (125)
Family Friendly (119)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Elmi Hotel

Number of reviews per page
20
40
Customer reviews
N***l
icon-origin-TRAVELOKA
9,0
/10
Reviewed 4 day(s) ago
Found underwear under the bed.
Translated by Google Icon
See original
Find this review helpful?
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Even though it's an old hotel, it's still recommended...
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Perfect, only the food menu could be more complete.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
rohmat u.
icon-Transit
Transit
icon-origin-TRAVELOKA
6,0
/10
Reviewed 1 week(s) ago
The staff was very friendly. The room was fine, but it wasn't soundproof because there was a door connecting to the next room. The bathroom was also very uncomfortable because the toilet was constantly clogged, and it needs to be fixed in the future.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
An older hotel, but well-maintained and comfortable. Breakfast is delicious and has a wide selection. The location is close to everything.
Translated by Google Icon
See original
1 people find it helpful
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The service was very satisfying, the food was also very delicious, but the blanket had a small hole.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
O***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Thank you for allowing a one-hour late checkout. The food was delicious, especially the rawon 👍
Translated by Google Icon
See original
1 people find it helpful
Topan S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Even though the hotel is relatively old, it still maintains its comfort. I still think it's a good choice for families. The best hotel in Elmi.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
This hotel has always been a second home for me and my family, but this time I have a little feedback. The breakfast was a bit lacking a few times. Maybe next time it'll be much better, as Elmi is renowned for its quality.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
A greeting from Elmi. Thank you very much for choosing Elmi. We sincerely apologize for any inconvenience you experienced during your stay. We will continue to strive for improvement and development so that we can provide you with even better service in the future. Thank you very much. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
B***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
A hotel for nostalgia. It feels like home. Convenient and shady parking. Centrally located.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Dosma P. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
A classic hotel with a comfortable atmosphere and super friendly service. The most affordable choice for a staycation in Surabaya.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The room size is very comfortable, the bathroom is clean, the food is quite good.
Translated by Google Icon
See original
Find this review helpful?
P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Although it's an older hotel, it's very comfortable. The food is delicious and perfectly suited to your palate. You won't regret choosing this place.
Translated by Google Icon
See original
1 people find it helpful
w***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Strategic location, large rooms even though it's an old hotel, friendly staff, next time I go to Surabaya I will definitely come here again.
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 week(s) ago
The staff is friendly and the ambiance is good. Breakfast could use some improvements in terms of menu variety and flavor.
Translated by Google Icon
See original
Find this review helpful?
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Friendly staff, delicious food and close to shopping centers.
Translated by Google Icon
See original
Find this review helpful?
F***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Very friendly and communicative,
Translated by Google Icon
See original
Find this review helpful?
budi c.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The chefs, staff, and employees here generally work very long hours. This is a sign that they're comfortable working here, so it's no wonder their hospitality towards customers is so extraordinary. Even the chef has been the same since the early 1980s; their fried oxtail soup is incredible. Elmi = hospitality, comfort, cleanliness, deliciousness.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The staff is friendly, and the breakfast is always incredibly delicious. Even though the hotel is old, it's incredibly clean; there's no lingering odor in the room, and the AC is cold. And for a relatively affordable price, it comes with a bathtub. Honest review: the pool could probably be renovated to make it more attractive. Otherwise, it's great. Don't hesitate to stay here. 🥰 Best of luck to Elmi Hotel, and it will always be a favorite for our family. 🥰
Read More
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Makmun I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
Best, cheap and fun
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40