A***n

9,4

/10

Reviewed 4 day(s) ago

Ok, good yeah, the room is clean and big, it smells good too.

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B***o

Transit

9,1

/10

Reviewed 5 day(s) ago

because the hotel has been around for quite some time and needs maintenance.

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T***i

Medical

8,8

/10

Reviewed 7 day(s) ago

I moved rooms three times because the AC wasn't cooling, the room was damp and musty, and the bathroom smelled of urine. The curtains were dull. The food was quite tasty and varied.

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1 people find it helpful

k***n

Leisure

6,9

/10

Reviewed 1 week(s) ago

This is an old hotel and looks like it needs a lot of repairs. The carpet in the room and along the corridor smells musty. What's worse is that there are lots of small maggots in the bathroom. The bathroom is very clean. When I arrived at the hotel with lots of bags and suitcases, none of the hotel staff helped me, they just looked from afar. For breakfast, the menu is plentiful and varied, but the taste is still lacking. Located in Kramat Senen, Central Jakarta, a strategic location close to everywhere.

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1 people find it helpful

Accommodation's Reply

20 Aug 2025

Thank you for taking the time to write a review. However, we need to clarify that all rooms in our hotel do not have carpeting as you mentioned. Therefore, it is possible that this review is intended for another hotel. Regarding other complaints, if they are indeed at our hotel, please provide photographic evidence so we can follow up in more detail. We continue to appreciate your feedback, and if there is indeed an experience at our hotel that has not met your expectations, we apologize and will continue to make improvements for guest comfort. Warmest Greetings, Management of The Acacia Hotel Jakarta

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S***l

Business

8,5

/10

Reviewed 2 week(s) ago

The hotel's location is perfect for those who are active in the center of Jakarta.

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1 people find it helpful

TF

Tobing F.

Leisure

8,5

/10

Reviewed 3 week(s) ago

The room was clean. but the air cond unable to cool down. breakfast was super good

1 people find it helpful

J***h

5,8

/10

Reviewed 4 week(s) ago

We left with out staying. . It was uninhabitable. Air con doesn’t work. Cannot fix it. No hand or face towels no hair dryer (only by request and too low power). No safe deposit box. Complete disappointment. Do NOT stay here.

1 people find it helpful

Accommodation's Reply

05 Aug 2025

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at The Acacia Jakarta. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay. Please be assured that we have taken your comments seriously and have shared them with the relevant departments for immediate attention. Your feedback is incredibly valuable to us as we continuously strive to enhance our facilities and improve our service to ensure every guest has a pleasant and memorable experience. We hope to have the opportunity to welcome you and your companions back to our hotel in the future. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta

h***n

Leisure

10,0

/10

Reviewed 4 week(s) ago

It's great to stay at the Acacia Hotel

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1 people find it helpful

Accommodation's Reply

29 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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S***l

Transit

10,0

/10

Reviewed 4 week(s) ago

Very strategic in the Senen area, many transportation options to all corners of Jakarta.

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1 people find it helpful

Accommodation's Reply

29 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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RR

Rina R. D.

Leisure

10,0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, nice...clean environment, delicious food...highly recommended...

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Accommodation's Reply

25 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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S***l

Business

8,5

/10

Reviewed 5 week(s) ago

Very strategic location in the city center

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3 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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JF

Jessica F. A. U.

8,8

/10

Reviewed 6 week(s) ago

Nice, spacious, clean room Friendly staff, fast check-in and check-out (the only downside is that room service takes a long time to arrive if you ask for anything). The downside is that it's difficult to order online motorcycle taxis, and they often get canceled. There's a problem, but you have to be patient. On the second day, we were going to the restaurant for breakfast and saw a man vomiting in front of the restaurant. I reported it to the staff (there were three of them at the time), but no one responded quickly. I understand that it's disgusting. But it's dirty and needs to be cleaned. It took a long time to call the janitor to clean it, but it took about 15 minutes before anyone showed up. In the end, we had to walk through the vomit into the restaurant, which was uncomfortable. Hopefully, they'll be more efficient in handling problems in the future.

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3 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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i

inayahtrinoviani

9,4

/10

Reviewed 6 week(s) ago

Nice place, just renovated, more beautiful and nice.

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1 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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h***o

Medical

6,4

/10

Reviewed 6 week(s) ago

not honest and the response is just random because after that there was no follow up, I stayed in one of the rooms when checking out my jacket was left in the hanging cupboard I tried to contact several times and there was a response but there was no follow up after that it was very difficult to contact... (unpleasant experience how can a class like Acacia have this kind of service)...

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3 people find it helpful

Accommodation's Reply

17 Jul 2025

Dear Guest, We apologize if there is anything that makes you feel uncomfortable or gives a bad impression of our service. We assure you that there is no intention on the part of the hotel to be dishonest or hide any information. We have found your item and have informed you of its whereabouts since your previous message. The item is currently stored in the hotel's Lost & Found section. However, in accordance with procedures, we recommend that the item be picked up in person, through a representative, or an instant courier service appointed by you. If you are currently out of town and want the item delivered, you can arrange for pick-up through: - Instant courier services such as GrabExpress or GoSend, - A personal representative appointed to pick up the item directly at the hotel. We greatly value the trust of our guests and always strive to maintain professionalism and integrity in our service. Please contact us in advance to confirm so that the delivery process runs smoothly. Warm Regards, The Acacia Hotel Jakarta

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Listya R. O.

Staycation

9,4

/10

Reviewed 6 week(s) ago

It was our first time to stay at this hotel. First thing first before I book a hotel, I have to double check the reviews from app and Maps (it was good, so I decided to book the room). The results were amazing, the moment when we stepped out of our Grab - the staff was right away came and helped us with the luggage (we got like 30-50kg inside our luggage, so..). The checked in process was smooth & the next day we even able to leave our luggage for couple of hours after checked out. All of the staff were friendly and full of smiles (this is how hospitality industry should be). The room was clean and comfortable, the location? Oh please don’t ask me, it was just perfect for us. I wrote this review with an honest experience from us (as I also working in this industry for the past 10 years over Asia).

2 people find it helpful

Accommodation's Reply

05 Aug 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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M***d

Business

10,0

/10

Reviewed 7 week(s) ago

Quiet atmosphere, not noisy, access to the city center where work activities, entertainment are very strategic.

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1 people find it helpful

Accommodation's Reply

11 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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C***a

Leisure

8,4

/10

Reviewed 7 week(s) ago

Ordered a non-smoking room but was given a smoking room. The room smelled of cigarette smoke, the AC was hot, the room was big but not soundproof, the sound from the next room, whether right or left, was very audible.

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5 people find it helpful

Accommodation's Reply

29 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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F

Firman

Leisure

10,0

/10

Reviewed 7 week(s) ago

The room is big and the facilities are complete. The staff are also friendly. It's really awesome.

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3 people find it helpful

Accommodation's Reply

11 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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E***o

Leisure

9,7

/10

Reviewed 7 week(s) ago

This is an older hotel, but it's been renovated with a modern design. It feels spacious and clean. Air conditioning, hot water, and a good TV are available. The food is varied and delicious. However, the restaurant isn't very spacious, leading to crowds. This is probably because there are more guests there on weekends. Overall, everything is very good. I would stay here again.

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2 people find it helpful

Accommodation's Reply

11 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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L***s

Staycation

8,5

/10

Reviewed 7 week(s) ago

The room was spacious and comfortable, perfect for a bridal shower. However, upon checking out, I realized the blanket had stains on it.

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2 people find it helpful

Accommodation's Reply

25 Jul 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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Overall Ratings & Reviews The Acacia Hotel Jakarta

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8,4

8,3

8,3

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8,3

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