The Acacia Hotel Jakarta

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Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (5.820)
Other sources (37)
8,3
Very Good
From 5.820 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,3

Meal

8,3

Location

8,6

Service and Facilites

8,3

People often mention about The Acacia Hotel Jakarta
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Distance to City Center (203)
Bedroom (200)
Room Space (196)
Staff Friendliness (192)
Bathroom (175)
Ambiance (169)
Accessibility (168)
Hotel Area (151)
Surroundings (150)
Taste (139)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
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40
Customer reviews
I***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Always a great choice for a staycation... but the AC isn't optimal. It actually makes you sweat. 🥲 It probably needs some work.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you very much for your review, feedback, and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Satisfied.... Thank you Acacia. Next trip I'll stay here again.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager
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vita d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Good service, affordable prices.
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Accommodation's Reply
17 Jun 2026
Dear Ms. Vita Dee, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Vismono, Front Office Manager
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D***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
Great, close to everywhere.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Easy and fast process. Smooth and easy access. Good facilities.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager
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Khusnul K. W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Affordable prices are suitable for staycations with friends.
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Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. Khusnul ke. W., Thank you very much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is very valuable to us. We are always committed to improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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A***f
icon-origin-TRAVELOKA
8,1
/10
Reviewed 1 week(s) ago
Many small cockroaches were crawling on the table and walls.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review about The Acacia Hotel Jakarta. We apologize for any unpleasant experiences you may have had during your stay at our hotel. All feedback, whether positive or negative, is valuable in helping us improve our facilities and provide excellent service to our guests in the future. We sincerely hope to welcome you and your family back to our hotel again. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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dessy a.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
recommended, if I go to Jakarta I will come here again
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Ms. Desi A, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is very valuable to us. We are always committed to improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 week(s) ago
The hotel is nice, but it would be even better if the cleanliness was better.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you very much for your review, feedback, and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager
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Kevin L.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Too many insects in the room, especially on the bed and in the bathroom.
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Accommodation's Reply
17 Jun 2026
Dear Kevin L., Thank you so much for your review and rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We apologize for any inconvenience you may have experienced, and we will do our best to ensure it does not happen again in the future. We look forward to welcoming you back and providing you with an even better experience on your next visit. Sincerely, Anjar Vismono, Front Office Manager
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Muhamad R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was so busy that there was a queue at check-in… a highly recommended hotel.
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Accommodation's Reply
07 Jun 2026
Dear Mr. Muhammad R., Thank you very much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is very valuable to us. We are always committed to improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Improve cleanliness even in the basement
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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elvania
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,8
/10
Reviewed 3 week(s) ago
I got a non-smoking room, but they told me there were no more available. But still, I don't smoke, and it was uncomfortable. The air-conditioned room was hot, and even on the lowest setting I was still sweating, making it even more uncomfortable. The water heater wouldn't heat up. The TV remote was a bit faulty, very difficult to press. I was told that check-in was at 1, and I also told them that I was checking out at 1. But then, they called me twice while I was still sleeping. Then, around 12:30, housekeeping suddenly entered my room. There was no knocking, no problem, and they just walked in. How did they know it was housekeeping? Because they heard the sound of a trolley in the hallway. No, sorry, just "eh/oh" and then closed the door again. It looked nice, but there are many hotels, even better, even 3-star hotels. Oh yeah, it was late at night when I checked in because I'd just finished a party, but the front desk wasn't very friendly, with their legs stretched out on the bar stool. I know you're tired, but it was so unpleasant to look at. Thank you🙏
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms. Elwania, Thank you for taking the time to write a review about The Acacia Hotel Jakarta. We apologize for any unpleasant experiences you had during your stay at our hotel. All feedback, whether positive or negative, is valuable in helping us improve our facilities and provide excellent service to our guests in the future. We hope to welcome you and your family back to our hotel again. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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Putra B. M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Traveloka is very reliable, safe and comfortable
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms. Putra B.M., Thank you very much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is very valuable to us. We are always committed to improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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F***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel was quite nice. I asked for a replacement electric kettle late at night because it wasn't working, and the staff quickly replaced it. The AC wasn't cold enough, perhaps because I was in a smoking room. Overall, I had a good stay at this hotel.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Affordable, good for that price, very suitable
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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Dalmasius A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The room is quite spacious, clean, and has strategic access.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Ms. Dalmasisu A., Thank you very much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is very valuable to us. We are always committed to improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The staff was very friendly, and when I entered the lobby and the hotel room, it smelled very nice. The room was VERY spacious. I just happened to get a room with a dim bathroom light, so it was a bit dark, except for the light from the sink. Overall, the hotel was nice. There's a cafe too.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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Ananda M.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
The service was very friendly and very good, but the only thing missing was the cockroaches and the towels that looked clean but still smelled.
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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H***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Hopefully it will be better and cooler
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive. Your feedback is invaluable to us. We are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta Hotel
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Number of reviews per page
20
40