Over all good experience the room I moved had some noise issue so they change my room right away beside peaceful stay.

Nice 8/10

Great Hotel

Fast and smooth check in process and the same for the check out, very good location 2 minutes from metro station; comfy room and clean

Good property

Amazing hotel. Very friendly staff. Close to metro, shopping malls and restaurants. Rooms were spacious and very modern.

Check in wasnt welcoming at all maybe she was having a bad day. Bit rude. Can hear all the noise from neighbouring and adjacent rooms. Not for me wouldn’t recommend it on this basis. The guy blowing his nose and on his phone for most of the night was difficult. I didn’t get any sleep. That aside food and drink pretty good as was the rooftop bar. Iron and hairdryer were spot on really good quality. Bed has a gap between headboard and mattress. House cleaning was sufficient. Shower wasn’t the best. Overall I’d say room wise probably a 3/4 star

Eric was lovely assisting us in room 418 from giving us our bags to our room, was very friendly and lovely will miss his presence! The receptionists could of been abit more useful at times but the hotel restaurant staff were lovely especially prokash and khaled and the Philippines woman working there. We enjoyed getting our luggages and baggages from the car to the hotel and the Nepalese staff was lovely dont know his name. Overall was a 5* hotel felt luxurious and i had a good night sleep without any club disturbance for my child. Would recommend room service putting in bags in bathroom but lovely room service staff also the lift was abit problematic as it would close would would suggest adding sensors to stop l. Overall i enjoyed my staff at the hotel got abit bored with breakfast but nonetheless great stay! We love this hotel! Thanks guys for making it extremely hospitalible for us!

Eric was lovely assisting us in room 418 from giving us our bags to our room, was very friendly and lovely will miss his presence! The receptionists could of been abit more useful at times but the hotel restaurant staff were lovely especially prokash and khaled and the Philippines woman working there. We enjoyed getting our luggages and baggages from the car to the hotel and the Nepalese staff was lovely dont know his name. Overall was a 5* hotel felt luxurious and i had a good night sleep without any club disturbance for my child. Would recommend room service putting in bags in bathroom but lovely room service staff also the lift was abit problematic as it would close would would suggest adding sensors to stop l. Overall i enjoyed my staff at the hotel got abit bored with breakfast but nonetheless great stay! We love this hotel! Thanks guys for making it extremely hospitalible for us!

The front desk personnel were very helpful and friendly

Great hotel

The room had a very Smokey smell and stained carpet. The room was somewhat dated.

I mad multiple concerns that were never fully addressed. Was moved rooms 3 times due to cleanliness and unbearable noise from the club in the hotel. Being moved at 3 am. Also getting woken up early morning due to “maintenance”. They say this hotel is 5 stars but I’ve stayed in my hotels and I don’t think this reaches a 3 star hotel.

Luxury and comfort hotel , all staff were friendly and skilled.

close to the company where i work with. perfect for any of my needs. excellent people and professional people are working there .

Staff were friendly

Great hotel very close to west bay. Only downfall was the fact that we couldn't use the spa area as it was closed until after Ramadan.

The standard is No more 5 stars hotel. Old property, not even proper shower. Struggled with hot waters.

Older 5star hotel Location 📍 Good location in walking distance to Saad metro station and a couple of restaurants Staff 🏨 Staff are nice and polite but not very helpful, I had a couple of requests , all promised but none delivered Rooms 🛏️ Rooms are old and not 5star-clean, king bed is actually attached-twin-beds and does not feel as comfortable. You will feel space between two frames. Pillows are not comfortable. Room size is decent 🔌🔌 Power outlets are horrible, they never work and everything is loose including room electric furniture. Power broke my hair blower due to power inconsistency. There is no power outlet close to bed. 🏊‍♂️ Pool and Spa Wonderful pool and spa, very clean with a nice architecture 👨‍🍳 Restaurant Food is good, staff are not well trained and it gets forever to call them as they are never around. Price It is expensive compared to other options, recommend to choose other higher end 5 star hotel or decent 4 star with more comfortable room

We had a fantastic time at the hotel! It's beautiful, clean, and definitely feels like a five-star spot. It's conveniently close to restaurants. The pool was very nice, the lifeguard kindly gave our one-year-old a float to enjoy it safely. The staff were super friendly, especially to our daughter. Great stay overall!