Outstanding hotel. Great staff and great location

Clean room, the view of the city and the mountains were incredible, staff were friendly and wanting to help with anything we needed. The only quam was the coffee cups and water glasses weren't replaced everyday when they tidied the room.

Staff, clean room

El desayuno buenisimo y el servicio de primera. Viajamos con nuestro hijo un joven autista y todos fueron muy atentos.

Overall good

todo bien , muy buena hubicación y vista desde las habitaciones.

Loved this place and staff was great. Breakfast and gym were great. Could park our campervan in -1 basement parking because it was super high ceiling. Thanks

Great location, comfortable accommodations & super cool staff.

Large rooms

A bit old but totally worth the price, location and attention.

Nice view of city center. Close to mall with many dining options.

Al llegar el primer inconveniente fue que me cobraron la estadía con tarjeta, habiendo sido pactado en efectivo al llegar. Luego no tenían habitación (pero la cobraron igual), por lo que me mandaron a una habitación al Marriott. A la mañana quise ducharme y no funcionaba la mezcladora de agua caliente, salía fría, por lo que tuve que mudarme nuevamente a una habitación enorme, pero que claramente no estaba preparada aún para hospedarse. Les pedí que me contraten un taxi para las 16:15 hs, que al llegar el momento no estaba contradado y tuve que pedir uno de urgencia y carísimo, con el que casi pierdo el avión.

N/A

Excellent option. Excellent location. Excellent price /quality . Best hotel for shopping , next to parque Arauco mall

Our Premium Suite was spacious, with a beautiful view, and overall, the room itself was well-appointed. The service and room service staff were very good. However, there were a couple of key disappointments. The complimentary bottle of wine that was meant to be included was missing, which was a small but noticeable letdown. More frustratingly, one of the main reasons we booked this suite was for the jacuzzi-style bath, only to find that it was completely broken. This was especially disappointing since it was a major factor in choosing this room. Guests should be informed in advance if a key facility is not working. Overall, while the suite itself was nice, better maintenance and communication are needed to meet the expectations that come with a premium offering.

When booking on Hotels.com, I requested two beds and they gave me one king bed and they said that they hadnt received the request so they couldnt change the room. Also the AC didnt work very well. Didnt go below 25 Celsius.

Staff were welcoming and friendly. Quiet safe location. However, I had to ask three times about my complimentary bottle of wine - which was a 350ml size. The bathroom could use an upgrade as it is showing its age. The living room has no tv which means we had to sit on the bad to do work or watch TV making the living room redundant. Could use more complimentary water.

Excelente lugar para hospedarse en Santiago. Tiene una ubicación privilegiada con habitaciones amplias y cómodas.Nos sentimos muy seguros y a gusto en todo momento.

Close to shopping center and restaurants

The only valuable point is location, the rest is a lower 3 start hotel