DS
Deni S.
7,0
/10
Reviewed 1 week(s) ago
I've been forced to stay here twice because I wanted to participate in a running race that started at GBK. However, the elevators were always a major problem, as only one normal elevator was working and the other was a freight elevator that couldn't be opened from the outside. My last stay involved descending from the 22nd floor using the emergency stairs because neither the regular elevator nor the freight elevator had opened for 20 minutes.
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Accommodation's Reply
22 Jun 2026
Dear Mr/Ms. Deni S.,
Thank you for taking the time to share your feedback regarding your recent stay at Aryaduta Suites Semanggi. We sincerely apologize for the inconvenience you experienced with the elevator service during your visit. We understand that waiting for the lift, especially from the 22nd floor, can be quite frustrating, and we appreciate your patience in this matter. Your comfort and satisfaction are our top priorities, and we are currently addressing this issue to ensure a smoother experience for our guests in the future.
We are glad to hear that you chose to stay with us while participating in the race at GBK. Our location is indeed convenient for such events, and we strive to provide a welcoming atmosphere for all our guests. In addition to our accommodations, we invite you to enjoy our facilities, including the swimming pool, gym, sauna, and tennis court, which are designed to enhance your stay and provide relaxation and recreation.
Your feedback is invaluable to us as we continuously work to improve our services. Should you decide to stay with us again, please feel free to reach out directly so we can ensure your next experience is nothing short of exceptional. Thank you once again for your understanding, and we hope to welcome you back soon.
Warm regards,
Ricky Rionaldo
Front Office Manager


