Everything was poor. For Japanese standar I felt like staff was tired or not happy doing their job. Checking time was 4 P.M. while in other hotels was 3 P.M. I arrived at 3:10 and they did not let me in. A lady was going to give the key but a young man told her that was not the time for checking in. I saw other people registering before 4 and letting them in, so I felt disappointed. The room was very small.