Fantastic customer service. We were arriving early the day of check in, and only needed to have our bags held but they were able to check us in early! On the day of checkout, we had an evening flight, and no itinerary in the city. We requested and we afforded a late checkout, then we left our bags with them, and took advantage of the lovely lounge and dining area to relax and read with a cocktail in hand. Had a little meal too, which was excellent.