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Explore Aston Tanjung Pinang Hotel & Conference Center

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8,3

Very Good

From 1.363 reviews

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Cleanliness

8,3

Room Comfort

8,3

Meal

8,3

Location

8,3

Service and Facilites

8,3

People often mention about Aston Tanjung Pinang Hotel & Conference Center

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Bedroom (23)

Staff Friendliness (21)

Taste (20)

Surroundings (19)

Ambiance (19)

Family Friendly (18)

Accessibility (17)

Variety (17)

Distance to City Center (16)

Room Space (16)

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Traveler Reviews Aston Tanjung Pinang Hotel & Conference Center

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Customer reviews

d***o

Leisure

8,5

/10

Reviewed 2 day(s) ago

The facilities provided are sufficient to make you comfortable during your overnight stay at this hotel.

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N***l

6,9

/10

Reviewed 1 week(s) ago

on Friday, August 15, 2025. Actually, the location is strategic, the hotel and rooms are neat and clean, the food at room service is also very satisfying. Unfortunately, the hotel management is very lacking, NO staff helped when carrying my luggage and items when checking out. NO STAFF was also agile in helping me when loading my luggage into the car. NO ONE helped direct traffic on the drop-off lane in front of the lobby. Hopefully this can be an evaluation material for the hotel

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E***i

Business

9,4

/10

Reviewed 3 week(s) ago

Had a short business trip in Galang Batang and decided to check-in here on my last day here. Staff and guards were very friendly and helpful. Room and facilities were clean and neat. Not too many people wandering around when I was staying there so it gives a perfect environment to take a good rest for an introvert person like me.

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Accommodation's Reply

11 Aug 2025

Dear E***j Thank you for taking the time to share your experience at Aston Tanjung Pinang Hotel & Conference Center. We are glad that you enjoyed your stay with us and look forward to welcoming you back again to our hotel. Best Regards Aston Tanjung Pinang Hotel & Conference Center.

R***y

10,0

/10

Reviewed 6 week(s) ago

The best! May you always be the best!!

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Accommodation's Reply

22 Jul 2025

Dear Mr. R***y Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our hotel facilities. It's always our goal to provide a comfortable and convenient experience for our guests, and we're glad to know we succeeded during your stay. We truly appreciate your kind words, and we can’t wait to welcome you back for another great experience. If there’s anything specific you’d like to see on your next visit, don’t hesitate to let us know. Warm regards. Aston Tanjung Pinang Hotel & Conference Center

R***a

10,0

/10

Reviewed 7 week(s) ago

The staff is very friendly, the facilities are also good, the food is delicious... really TOP, all the kids are happy when they staycation at Aston😁

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Accommodation's Reply

10 Jul 2025

Dear R***a. Thank you for taking the time to complete the guest satisfaction survey. Thank you so much for wonderful feedback. We are glad that you enjoyed your stay with us. We truly appreciate your support and look forward to welcoming you back again soon. Best Regards Aston Tanjung Pinang Hotel & Conference Center

E***g

Leisure

6,6

/10

Reviewed 8 week(s) ago

The first day I couldn't rest because the hotel had an event, noisy until 3 am, the next day I was moved to a room, but I felt tired because I couldn't rest on the first day. The food choices were lacking, and the taste was lacking, sometimes I just wanted to get a glass and the water was gone. The service was lacking in every aspect, from the beginning of check in. Hopefully it can be better in the future.

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Accommodation's Reply

10 Jul 2025

Dear E***G Thank you for taking the time to complete the guest satisfaction survey. Thank you so much for your wonderful feedback, we want to apologize if there are any shortcomings in your experience. We truly appreciate your support an look forward to welcoming you back again soon. Best Regards Aston Tanjung Pinang Hotel & Conference Center

Rusliana D.

10,0

/10

Reviewed 11 week(s) ago

the room is even cleaner. the food is delicious

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Accommodation's Reply

10 Jul 2025

Dear Rusliana D Thank you for taking the time to complete the guest satisfaction survey. Thank you so much for your wonderful feedback, we want to apologize if there are any shortcomings in your experience. We truly appreciate your support an look forward to welcoming you back again soon. Best Regards Aston Tanjung Pinang Hotel & Conference Center

Ceng I. A. S.

Staycation

10,0

/10

Reviewed 14 week(s) ago

Room, Service, Breakfast Hotel Good. The only thing lacking is 1, previously for Hotel guests to enter Transstudio Full Free Play all rides, now only the entrance is free and if you want to play the rides you have to pay another 25k. Even though that is one of the goals expected to stay at Hotel Aston is Free Transstudio.

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Accommodation's Reply

22 Jul 2025

Dear Mr. Ceng I.A.S Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our hotel facilities. It's always our goal to provide a comfortable and convenient experience for our guests, and we're glad to know we succeeded during your stay. We truly appreciate your kind words, and we can’t wait to welcome you back for another great experience. If there’s anything specific you’d like to see on your next visit, don’t hesitate to let us know. Warm regards. Aston Tanjung Pinang Hotel & Conference Center

Ade A. A.

Leisure

9,1

/10

Reviewed 19 week(s) ago

location close 10 minutes to the airport. across a little walk near the pharmacy. next to the hotel there is a children's tourist attraction transstudiopark. get free entrance tickets from the hotel the kids are immediately happy. what is lacking is the AC in the restaurant area during breakfast they said it was being repaired. so when eating it was hot and stuffy so it was uncomfortable. hopefully it will be fixed soon. and PS in the kids room they also said it was being repaired even though the kids wanted to play yesterday. and the pool area where the kids play the shower is dead. need to be paid more attention

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Accommodation's Reply

11 May 2025

Dear Mr. Ade, Warmest Greetings from Aston Tanjungpinang Hotel & Conference Center. Thank you for taking the time to share your experience during your stay at Aston Tanjungpinang Hotel. We are very pleased to know that our strategic location, free ticket facility to Trans Studio Park, and convenient access to the pharmacy and airport provide added value for you and your family. We apologize for the inconvenience you experienced regarding the AC in the restaurant area during breakfast, the PlayStation in the kids room, and the water fountain in the children's pool area that was not working. Our team is currently making repairs so that these facilities will be back to optimal soon. Your input is very valuable for us to continue to improve the quality of service and comfort for guests, especially families with children. We hope to welcome you and your family back with a more enjoyable experience in the future. Warm regards, Aston Tanjungpinang Hotel Management

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Robby J. K.

9,7

/10

Reviewed 19 week(s) ago

The lobby and restaurant are a bit hot.

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2 people find it helpful

Accommodation's Reply

11 Apr 2025

Dear Mr. Robby. Warm greetings from Aston Tanjungpinang Hotel & Conference Center. Thank you for taking the time to leave a very meaningful review for us, thank you for your input regarding the temperature in the lobby area. We apologize for the inconvenience you experienced while in the area. Your input is very valuable to us in our efforts to improve guest comfort and satisfaction. We have conveyed this to the relevant team to immediately evaluate and adjust the temperature in the lobby area to meet our established comfort standards. We look forward to welcoming you back to Aston Tanjungpinang with a more enjoyable experience in the future. Best regards, Aston Tanjungpinang Management

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Robby J. K.

9,7

/10

Reviewed 19 week(s) ago

The lobby and restaurant (breakfast place) are a bit hot, these places should have a cool temperature.

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1 people find it helpful

Accommodation's Reply

11 Apr 2025

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Robby J. K.

9,7

/10

Reviewed 19 week(s) ago

The lobby is a bit hot, the lobby should have a cool temperature. Hopefully it can be fixed 🙏

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Accommodation's Reply

11 Apr 2025

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S***i

Staycation

9,7

/10

Reviewed 20 week(s) ago

hotel staff is friendly and good in service

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Accommodation's Reply

11 Apr 2025

Dear Sir/Madam. Warmest greetings from Aston Tanjungpinang Hotel & Conference Center. Thank you for your positive review regarding the service and friendliness of our staff at Aston Tanjungpinang Hotel & Conference Center. We are very happy to hear that you felt comfortable during your stay with us. Your compliments will be conveyed to the entire team as motivation to continue providing the best service. We look forward to welcoming you back to Aston Tanjungpinang for a more enjoyable stay experience in the future. Warmest regards, Aston Tanjungpinang Management

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E***a

10,0

/10

Reviewed 20 week(s) ago

The service is good, the staff are friendly. Good.

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Accommodation's Reply

11 Apr 2025

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Olla W.

8,4

/10

Reviewed 22 week(s) ago

Stayed in a non-smoking road view room. Turns out the sound from outside is quite audible. The TV set is still a bit old school hehe maybe because the location is on an island. The toilet is clean, the bed is comfortable although the room ambiance is also old school. What I didn't expect was in-room dining, it was a bit funny because the FO didn't have a softcopy for the room dining menu while they put a barcode on the menu and it couldn't be accessed. The food that was ordered took a long time to come out, it took more than 45 minutes. Sad, for the price I paid. Hope there are improvements for a hotel like Aston even on a small island.

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Accommodation's Reply

28 Mar 2025

Dear Ms. Olla. Thank you for staying at Aston Tanjungpinang Hotel & Conference Center and for your review. We apologize for any inconvenience you may have experienced, whether related to the noise outside the room, TV facilities, or the less than satisfactory in-room dining service. Your feedback means a lot to us, and we will immediately make improvements to enhance the quality of our services. We look forward to welcoming you back with a better experience in the future. Best regards, Hotel Management. Aston Tanjungpinang Hotel & Conference Center

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R***h

Business

5,4

/10

Reviewed 24 week(s) ago

This is not good experience stay in Aston Tanjung Pinang, I stay there because i have to attend funeral.. When i come to the room the AC is not cold, i complaint for the AC but the staff not coming until more than 1 hours because we are tired so we not follow up again..there is lipstick on the glass,the bed sheet is dirty my body itchy, a lot of dust in mini bar, the carpet is dirty.. I booked Aston because i know the facilities is excellent and i dont mind if the price little bit expensive but what i got a Zonk & worst

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Accommodation's Reply

10 Mar 2025

Dear Ms. Raefith. Thank you for choosing Aston Tanjung Pinang as your place of stay. We truly appreciate you taking the time to provide valuable feedback. We apologize for the issues you experienced, such as the air conditioning not being cold, the delayed response to your complaint, and the cleanliness of the room not meeting our standards. We will promptly address these matters to ensure such issues do not recur. We are committed to improving the quality of our services and hope to provide a better experience during your next visit. Best Regards, Hotel Management

nailatul m.

10,0

/10

Reviewed 26 week(s) ago

very very comfortable, I will always stay at this hotel because the hotel is clean and fragrant

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Accommodation's Reply

27 Feb 2025

Dear Nailatul, Warm greetings from Aston Tanjungpinang Hotel and Center. Thank you for taking the time to share your pleasant experience with us, we look forward to welcoming you back. Best regards. Aston Tanjung Pinang Hotel & Conference Center

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T***i

Leisure

9,7

/10

Reviewed 26 week(s) ago

The hotel is cozy quite clean but close to the city. Staff are friendly and helpful. Amenities at the room are complete and proper - I like it. Keep up the good work 👍🏼👍🏼❤️

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Accommodation's Reply

27 Feb 2025

Dear User, Warm greetings from aston tanjungpinang Hotel and Cenferrence Center. Thank you for taking the time to share your pleasant experience with us, we look forward to welcoming you back. Best regards. Aston Tanjung Pinang Hotel & Conference Center

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Cahaya N.

Leisure

10,0

/10

Reviewed 29 week(s) ago

comfortable, friendly, delicious food, clean

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Accommodation's Reply

06 Feb 2025

Dear Cahaya N., Warm greetings from Aston Tanjungpinang Hotel and Center. Thank you for taking the time to share your pleasant experience with us, we look forward to welcoming you back. Best regards. Aston Tanjung Pinang Hotel & Conference Center

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D***a

Leisure

9,7

/10

Reviewed 32 week(s) ago

The service is very good, the receptionist also took the initiative when the room reservation was full, immediately looked for another room, upgraded without charge, the 24-hour spa service is also very innovative. But the spa staff are not very friendly

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Accommodation's Reply

14 Jan 2025

Dear Guest, Greetings, Thank you for your time to share your experience with us, we really appreciate your feedback and we are looking forward to welcome you back again soon Our best regard ASTON Tanjungpinang Hotel and Conference Center

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Overall Ratings & Reviews Aston Tanjung Pinang Hotel & Conference Center

Explore Aston Tanjung Pinang Hotel & Conference Center

8,3

8,3

8,3

8,3

8,3

Traveler Reviews Aston Tanjung Pinang Hotel & Conference Center

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