Overall Ratings & Reviews Hotel Opera

Poor. The ad on Trivago said £45 per night but I was overcharged for no obvious reason! I paid £56 having already paid for 4 nights on arrival... (Bookings.com) this represented an overcharge of around £15-20 per night The tv had been converted so as not to allow USB usage by me & the shower door nearly collapsed on me. The receptionist was very rude to me ,,, Stephen

Fantastic hotel within walking distance of main square, set in lush forest. The staff went out of their way to help us and set aside a room for our bikes. There were flexible with breakfast, opening up early so we could get to our bike races and opened up the bar late so we could have a drink!

I was traveling with my wife for a romantic get-away, but unfortunately we found our worst hotel experience ever, we now think we would have been better in a hostel. First of all, the room was prepared only for one person, when I had specified we were 2 people when made the reservation. We received 2 small separate beds, one of them, with no sheets or pillows at all; also, only one towel - everything for one person only. When asked for the additional sheets and pillows, the problem was not solved immediately, they told me they didn't have any. Later at 12AM the person at the lobby brought a sheet with semi-washed blood stains, and a dirty pillow. in addition, we experienced extreme noise all night long. There was a ceremony at the hotel, which we were not aware of, or even advised from them. All the music and noise could be heard from our room. To make things worst, until 3 AM people were drinking, smoking, and talking loudly just outside of our window, we had to sleep with headphones and music on to cope with these. We complained at the lobby when this was happening, but the personal barely spoke english. We complained the next day during check out, we called a few days later, we sent emails to the hotel's manager trying to get a refund and so far we haven hear even an apology. Unfortunately this hotel really didn't show a sense of service or caring for its customers. We wish we had stayed in any other place to avoid this awful experience.

My worst experience ever in a hotel! I went to Sopot with my wife to celebrate our anniversary. Hotel room had two tiny single beds, and only one was made - the room in general was accommodated for only one person, when clearly I had booked it for 2. They didn't solve this immediately, but until 12AM, when they brought a sheet with a blood stain on it and a dirty pillow. Additionally, there was a party (wedding it seems) inside of the hotel, so all the noise was unbearable, people were outside of our window smoking, drinking, and chatting. We had to sleep with our headphones on. The hotel staff did NOTHING. I had emailed the manager to complain about this, and after two weeks of our stay there is still no answer or apology. Shame on this hotel, don't go here. It doesn't deserve 3 stars, you are better off in any of the cheap hostels in Chinatown, or at any other place.

Nice hotel in peaceful setting, though close enough to the town and beach to walk there. Lots of variety at breakfast and it was all fresh. Room was large and comfortable and bathroom was very good. Housekeeping was limited but not a problem on a three night stay. Staff helpful, especially as we didn't speak any Polish!

Nice hotel in lovely setting. Breakfast is fresh and plentiful, with lots of variety. Other meals were excellent but a little expensive though to be fair, the restaurant (a steak house) seemed to be independent from the hotel business. It is close enough to walk into the town and beach though, where you are spoilt for choice for places to eat. We were there for my son's wedding and the whole day was wonderful, staff were friendly and attentive and helped make the day go so well.

Wifi is impossibel to reach many places in the hotel. If you need wifi, dont book this hotel. Staff not smiling. It seems the are forced to be there. I lack of customer service end management. I booked this hotel, because it was the last possibel in the area. Now I know why...

Die Unterkunft war an sich ganz OK, aber die Matratzen waren schon ein wenig durchgelegen. Das Frühstück würde von mir eine 3- bekommen

Straszna niespodzianka: bezsenna noc bo dyskoteka w restauracji. Zły wybór gdy szukam spokoju a sen lekki. Pokojowe codziennie- ale nie zwracają uwagi czy może coś się zabrudziło. B słaba moc żarówek. Brak dzbanka w pokoju, niemożność wypożyczenia. Bdb catering.

Jeg bodde 5 dager på hotel opera i august .Spa: var kaldt, boblebad i ustand, mye av behandling de sier de har, hadde de ikke. Bar: var stengt hele uka. Resturant: dårlig mat og stengte kl 22, over alt i sopot var det nydelig mat, bare ikke på dette hotellet. Fikk ikke sitte i bakgården hvorr det var hagemøbler etter kl 22. Renhold: tja greit nok. Beklager jeg pleier aldrig å være kritisk, men kan desverre ikke anbefale dette hotellet.

Pobyt zyskałby na jakości, gdyby panie pokojowe przygotowały pokój dokładnym sprzątnięciem, starciem kurzu itp., PRZED przybyciem gościa. Tymczasem - po wejściu od razu przykre wrażenie. Drewniane elementy wystroju - w tym drewniana rama łóżka - wymagają większej uwagi. W łazience - nieświeży zapach Brak dzbanka w wyposażeniu. Co miłe - usłużność na innych frontach. Bardzo miła obsługa bufetowa.

Gdyby nie powierzchowne sprzątanie byłaby 5+

Har bodd 5 netter på Hotel Opera,føste natt fikk jeg ett rom ,rommmet nummer 3 og det var veldig høy bråk,hele nata,pga vaskerommet eller noe sån og neste dag fikk jeg nytt romm,,store med badekar og dobbelt seng,da var jeg fornøyd,behjelpelige folk,snille jenter på ristorang,lytt dyr synes jeg med sauna,40 zloti per time,og man kan få også massasje ,det er en mann som er massør,han spørte meg flere ganger men jeg ville ikke ,hehe.Generelt fornøyd,god mat på ristorang,vil bo der igjen.

Trevligt hotell , nära stadens centrum.

Ok hotell beliggende i en stille skog men ikke langt fra Monte Casino og stranden. Meget god mat i restauranten.

Es ist etwa einen Kilometer bis zur Strandpromenade; immer bergab. Der Rückweg kann also mitunter sportlich sein. Aber per Taxi (ab Stadtkernmitte runde 15 Zloty) ist das nie ein Problem. Wir können die Massage während der Sommermonate sehr empfehlen! Gutes Frühstücksbüfett. Empfehlenswert: Die Oper oberhalb des Hauses besichtigen. Sind nur wenige Meter. Eine große Freilichtbühne auf der schon Weltstars standen.

Im Zimmer 3 könnten wir nicht schlafen bis 2:30 wegen einer sehr lauten Party darunter. .Ersatzimmer wurde uns nicht gegeben.Wir haben unseren Aufenthalt ohne Fruhstuck abgebrochen. Personal überfordert. Managerin wolte am Telefon Geld zurück erstatten, siehe Nachtprotokol an der Reception.Bis heute vergeblich um ein Kontakt und eine Klärung bemüht.

Godt 3 stjernet hotel - ligger fredeligt med 10 min. gang til gågaden i Sopot. God restaurant på hotellet.