Overall Ratings & Reviews Hecco Deluxe Hotel

I loved

Broken toilet seat, flooded shower room, poorly kempt bedrooms, bad housekeeping. I complained and fortunately the manager changed my room to a different one that didn’t have a broken toilet seat. However, I certainly won’t be staying at this hotel again. If I am to return to Sarajevo again, I will ensure I stay at a good hotel, this was possible one of the worst hotels I have stayed in. One positive though were the views from the bedrooms.

The sunset view from the hotel was lovely, but unfortunately, that was the only highlight. The room and bathroom were dirty, with hair from previous guests everywhere. The bed was uncomfortable, and the furniture and appliances were outdated. To make matters worse, the staff offered no help or assistance. Overall, a very disappointing stay.

Staff very friendly and location good. But hotel is all stairs so hard with luggage and too noisy when we stayed

No elevators. Dirty rooms and bathroom. Toilet was not working properly. Unsafe.

Very old hotel.

Great location hotel opposite eternal flame. Very walkable to all the sights of Sarajevo. Would have been good to know that reception is on the 9th floor, I arrived after a long trip late at night to find nothing and no one at the front of the hotel so panic set in. Luckily a cleaner arrived to inform me. Room was basic, some dodgy wiring but nothing that puts me off. Views across Sarajevo were amazing - corner windows in my room and ones that stretched the length of the bathroom meant I had views of the mountains. Went up to the roof terrace - didn’t eat or drink there but looked pretty special. Overall really liked the hotel

Reception was amazing - lovely lovely lady. Great hospitality . Rooms and restaurants have incredible views of the city. Would defo go back.

Staff was very helpful and kind

Staff very friendly and professional

Extremely beautiful hotel and I’m on the 12th floor with panoramic views of the city. It’s one of the nicest hotels I’ve stayed in so far and I would recommend it for anyone. The location is incredible and very centrally located. And I love Sarajevo and it’s been a great experience!

Perfect Old Town location. Room was nice and clean. Staff was friendly. Beautiful view of the city from hotel terrace. Reason I didn’t give it 5 star ⭐️ is they don’t send anyone with me to help with suitcases once I checked out and got off the elevator. I had to drag my 2 suitcases down by myself. This is the only thing I wasn’t happy 😃 with.

Location was in prime spot. If the goal is to stay and see the old city, then you were right in the middle of deal today and you don’t have to worry about getting a taxi to get there. All the eateries are there also.

Friendly, close to everything with awesome view

Super nice team, amazing rooftop with bar and fair room for a short stay. Some rooms have a balcony with a breathtaking view!

Excellent hotel downtown sarajevo and on the walking strip

Great location. Friendly.helpful staff - even gave me a choice of rooms. Very.nice breakfast.

My room did not have functioning WiFi. The room was not clean, there was hair everywhere; the staff tried, but did not address the broken WiFi. Every night at midnight there was a loud beeping noise coming from the reception area which last 30-60 minutes. At checkout, no one asked how my stay was. However, the location is excellent and some of the staff were very friendly.

Awesome view and super nice staff!

Great stuff and property.Beautiful roomsPerfect location ,walking distance to everything.