Falta limpieza , las habitaciones no son muy aisladas en términos de ruido . Baño con mal olor

Good stay in average, great staff, delicious breakfast, convenient location. Room was ok, carpet was dirty. Claimed in the front desk, but nothing was done about it.

Better than average breakfast

A great hotel whenever we visit Chile. Great breakfast and helpful staff.

a

Nice hotel, easy parking, close proximity to the town centre. Good breakfast, clean room. Good views from upper floor small suite.

Breakfast fantastic. Room windows huge and bright. Lovely common areas. Very nice staff.

Yes

all of the above

People were very friendly. Breakfast was excellent. Rooms clean and fresh

Comfortable, clean rooms, good restaurant, easy walk to the lake and shops.

Nice room and breakfast

Large room. Friendly staff. Good value

yes and yes

Great room, super breakfast, friendly staff, close to downtown Puerto Varas.

The location was perfect just a 3 min walk to the centre of town. The rooms were very clean and the staff were incredibly helpful.

Clean, friendly staff, comfortable room, good breakfast

comfy, clean, good breakfast buffet, but 4th floor wi-fi is poor. they were nice and changed our room. nice location easy access to town.

Excelente ubicacion, instalaciones impecables, servicio y atencion excelente !!

The room had two issues-- quirky electricity set up and no wifi. When coming to the room, we inserted our room key in the slot for the electricity-a common setup-nothing happened, the room remained dark. Eventually we went back to the front desk and they sent maintenance--the solution was to climb on the bed in a dark room and turn on power above the bed. We then discovered that the wifi didn't work. When I checked the hallway, I saw the Access Point hanging from a wire, unsecured to the ceiling. Maintence came again, and rather than just secure it so it would be flat against the ceiling they removed it. They then said it would be repaired in an hour...it was already 2330. An hour later it still did not work, and in fact, they never repaired it before we checked out the next morning-- so we were forced to go the lobby to use wifi for the entire duration of our stay.