Overall Ratings & Reviews Dunes d'Or Ocean Club

We had an amazing stay. We loved that it was beach front so the views were fantastic! And it wasnt too crowded as well.

Amazing staff but number of problems with room Telephone didn’t work for two days of stay.

the room was not cleaned properly , the a inclusive is very limited with one bar during the evening and limited time for resturants that are fully booked

The hotel was clean, comfortable and the staff were very welcoming. There was entertainment throughout from yoga in the morning to poolside DJ’s and dancing in the evening. We had breakfast at the hotel, the food was fresh and a wide variety. Overall fantastic stay and I would highly recommend!

It’s ok, you get what you pay for I guess. Stayed there in early December 2024. The pool and the garden area overlooking the prom are nice. The breakfast omelette station is nice. The entertainment team are highly energetic. And it’s clean and as you see in the photos. And I went in low season. My niggles are all small, but enough to niggle especially when combined. 1) The food is very samey, limited, and luke warm and sat under lamps. 2) the wifi doesn’t work in your room and when you ask you’re told it’s for the communal areas only. 3). The showers are warm but not hot. 4). The showers lack pressure and leak to the floor as they dont drain quickly enough. 5) there is no security at the beach and street sellers (potential theives?) - are stopping to talk to holiday makers all the time, helping themselves to step in to the roped off area unchallenged - so I stayed by the pool. There was a guy sleeping on a sun lounger in a yellow t-shirt I couldn’t tell if he was staff or not but he wasn’t doing anything. 6) I did arrive early and was told my room was available, then was told it wasn’t and to come back later (fair enough but I did later wonder if he was wanting a tip). Then when my room was available, I was told, walk to the pool and turn left. It’s a big complex and my room was at the bottom of a couple of corridors, but no offer to help me find it. 7) December so at night time I was freezing!! Theres 2 two outdoor heaters but declined my request to turn on.

The hotel has some great features - it is on the beach and has sunbeds there for hotel guests. The pool is fantastic – spacious, clean, and perfect for relaxing. The staff were absolutely lovely and went out of their way to be helpful and friendly, which made a big difference during my stay. Breakfast was also great selection of food and nice quality. Another standout feature was the shower in my room – incredibly powerful and just what you need after a day at the beach or exploring the city. However, there were a couple of downsides to my stay. One major issue was the Wi-Fi. Despite being advertised, it is unusable. The only place I could connect was in one small corner of the hotel, which was neither practical nor comfortable. For a modern traveler, reliable internet is a must, and this was a significant letdown. Another issue was the entertainment. While I understand many guests enjoy evening shows and music, it was so loud that it made sleeping nearly impossible. Even with AirPods in and playing a podcast, the noise was overwhelming until it finally stopped around midnight most nights. For anyone looking to get to bed earlier or simply enjoy some peace, this would be a dealbreaker. Also if you are not on all-inclusive it is very hard to get lunch, it's easier to go off-site.

I would not return to this hotel. It is an all inclusive resort which sells rooms to fillbits quota. As we were not on an all inclusive prigram we could not eat at any of the restaurants except the buffet. Which did not have enough serve wear for the guests. The waiters hoarded the spoons! So you got one only if you demanded one for the cereal!!! And the rooms were so cheaply built that you could hear people upstairs. The bathroom was so poorly designed that the floor was very wet from a a shower. Not a good hotel.

No A/C temperature 27 degrees C. Room extremely hot could not sleep, had to leave balcony door open and was eaten to death by mosquitoes. Room fridge was pathetic hardly cooled anything. The was nice and good breakfast selection.

Good stay and value for money location great

Management didn’t care about concerns

Excellent stay at this hotel. Only downside was the check in took ages.

Nice hotel in a great location. All inclusive was good, wine and beer and a cocktail of the days. Spirits available. Food was varied and nice but after 4 days a little repetive perhaps. Air conditioning didn’t work for night but was fixed. Wifi terrible though even in reception Overall a good hotel and break. Staff very helpful and friendly

Hotel ok but definitely not 4 stars, huge complex, very nice location close to the beach. Rooms are clean but they need some upgrades. Reception working very very slowly all the time is queue. During our stay only one person was working -and in the queue was aroud 20 guest. Staff nice and friendly. Nice clean and deep swimming pool with bar but only soft drinks. You can borrow a towel but you need special card and you have to pay deposit for this card. We haven't been informed abot this during check in. Hotel has 4 different restaurant but even if you have all inclusive you can eat only in one, the rest of them are extra charges for everything and you need to book one day before. Nobody iform us about this during check in. In that one restaurant which one is included food is tasty but not a lot of choices, sometimes cold, breakfast most sweet things, every day the same food. If someone like animation are every evening. If I will come back to Agadir in the future definitely I will choose another hotel.

The staff very nice and very friendly

Might have been a 4 star property/experience once but certainly isnt now. Disrepair, many things broken, service was almost non-existent... An example: Breakfast was served from 7am... but most of the food, plates, etc wasnt even out for another 2hrs. Even the dining hall food area was dirty. Suspected bed bugs following a VAST number of bug bites in the night over and over again. Positives: Location was amazing.

This is as honest as can be based on my experience alone. The property is well presented in a fantastic location just off the beach. About 10-15 walk along beach to restaurants/cafes and supermarkets. Check in staff were very helpful and were able to check me in early. The room was a sea view king and the view was fantastic. The room was clean , bed comfortable , but the air conditioning was broken which may upset many but I never use a/c. The sink tap had no force and the shower weak- but nice and hot. The gardens are excellent and well kept. The pool is big and plenty of sun beds and no hogging of sun beds either which was great! But- The activity staff and music played at the pool are very very loud mid morning until lunch. It really does spoil the area. Breakfast was - ok. Eggs plentiful as were pastries and bread and fruit but that was about it unless you want a full salad- really a more continental bfast offering. Lunch and dinner was more or less the same food, edible but repetitive. Pizza, paella, pasta , salads chicken/beef dish. Lots of use of single use plastics (spoons) everyday for coffees and deserts. Single use plastic cups used at pool for all inclusive drinks - they really could do more to improve sustainability. If they spent some time with room maintenance and sustainability in food and beverage this hotel would have scored excellent.

Wonderful hotel, I stayed couple nights and enjoyed, lovely staff

We both loved it all. Great staff, great food and property was lovely and clean. Thank you Dunes D'Or :-)

Check in was terrible - so slow, we waited for an extra 45 mins after the time listed on Expedia for check in which was 2pm. There was a mishap where the hotel hadn’t checked us in properly and then let another guest come into our room as their system showed the room as available and not occupied even though we were already in the room for several hours. This made us feel unsafe at first. The bathtub wouldn’t drain and the room is need of an update as it looked quite dated. However, the staff we friendly and nice and the hotel is in a great location.

We were ignored by rude and dismissive reception staff when we arrived to check in. We needed to wait until 3 p.m. to get our hotel cards and discovered the cleaning staff had still not finished cleaning our two rooms for our family when we arrived. We opened a closet door and found a horde of tiny bugs crawling around at the bottom, and had to point it to the cleaning staff. The next day our request for another room was granted after we provided photographic evidence of my husband’s bug-bitten back. It appears the hotel has a serious bug infestation problem they need to resolve.