Dear Bapak Rahadi, Warm greeting from Aston Cirebon Hotel & Convention Center. Thank you for your strong recommendation. We’re pleased to know that our hotel met your expectations for both family stays and business trips. We look forward to welcoming you back to Aston Cirebon. Best regards, Muhammad Yusuf Room Division Manager

Dear Bapak R***o, Warm greeting from Aston Cirebon Hotel & Convention Center. Thank you for your feedback. We’re glad to hear that you enjoyed the family activities provided at our hotel. We sincerely apologize for the inconvenience regarding the WiFi connection in your room. Your comment has been shared with our team for immediate follow-up and improvement. We truly appreciate your input and hope to welcome you back with a better experience in the future. Best regards, Muhammad Yusuf Room Division Manager

Dear I***I, Warm greeting from Aston Cirebon Hotel & Convention Center. Thank you for sharing your valuable feedback and for choosing to stay with Aston Cirebon. We truly appreciate your kind words toward our concierge and bell attendant team, and we are pleased to know they made you feel welcomed. At the same time, we sincerely apologize that the warm welcome and farewell experience from our Front Desk and Oasis Restaurant Hostess did not meet your expectations. Your comments are very important to us and have been shared with the respective teams for further training and improvement, as hospitality is indeed the responsibility of every single staff member. We appreciate your honesty and hope to have the opportunity to welcome you back with a warmer and more consistent experience across all touchpoints. Best regards, Muhammad Yusuf Room Division Manager

Dear Mr./Mr. G*t, Warm regards from Aston Cirebon Hotel & Convention Center. Thank you so much for your detailed and positive review. We are delighted to hear that you and your family were comfortable in your spacious rooms and enjoyed the various family activities we offer, ranging from activities for children such as drawing, swimming, archery, basketball, horseback riding, to gymnastics/Zumba for mothers. We also appreciate your compliments on the taste of the food in our restaurant. This review is a great encouragement to our entire team to continue striving to provide the best possible guest experience. We hope to welcome you and your family back to Aston Cirebon on your next vacation. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr./Ms. A*s, Sincerely yours from Aston Cirebon Hotel & Convention Center. Thank you so much for your review and your trust in us. We are delighted to know that our children's facilities and room upgrades make Aston Cirebon your go-to choice every time you visit Cirebon. This appreciation is the result of the hard work of our entire team. We look forward to welcoming you and your family back again in the future. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr. R*o, Sincerely yours from Aston Cirebon Hotel & Convention Center. Thank you for your feedback. We apologize for the inconvenience caused by the unpleasant odor in the entrance area to the underground parking. We have followed up on this issue and forwarded it to the relevant team for immediate investigation and improvement to ensure the highest level of guest comfort. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr./Ms. a*i, Warm regards from Aston Cirebon Hotel & Convention Center. Thank you for your positive review. We are delighted to hear that the check-in process was smooth, our staff was friendly, and the varied breakfast options met your expectations. We are also proud to be a child-friendly hotel with many kid-friendly facilities. We hope to welcome you back for another enjoyable stay at Aston Cirebon. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr./Ms. A*e, Sincerely yours from Aston Cirebon Hotel & Convention Center. Thank you so much for your positive review. We are delighted to hear that you enjoyed the hotel's cleanliness, the delicious food at our restaurants, and the recreational facilities we provide, such as the swimming pool, bird garden, tricycles, and basketball court. Guest satisfaction and comfort are our top priority, and this review is a great inspiration to our entire team. We hope to welcome you back to Aston Cirebon again for another memorable stay. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Ibu Anita, Warm greeting from Aston Cirebon Hotel & Convention Center. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced during the check-in process and for the lack of clear explanation regarding our hotel facilities and restaurant location. This is certainly not the level of service we aim to provide. We also regret to hear your concerns regarding bathroom amenities, room lighting, cleanliness, and the situation you encountered in the restaurant. Your comments have been shared with the respective teams for immediate review and improvement, particularly in service awareness and attention to guest presence. We appreciate your honest feedback as it helps us identify areas that require improvement. We truly hope to have another opportunity to welcome you back and provide a much better and more comfortable experience in the future. Best regards, Muhammad Yusuf Room Division Manager

Dear Ms. Leni, Sincerely yours, Aston Cirebon & Convention Centre. Thank you for your kind review. We are delighted to hear that you found our staff friendly and the rooms clean and comfortable. We will share this compliment with our entire team to inspire us to continue providing the best service. We hope to welcome you back again in the future. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr./Ms. Pepi, Sincerely, Aston Cirebon & Convention Centre. Thank you so much for your positive review. We are honored that you chose our hotel in Cirebon. Your feedback is very important to us and motivates us to continue providing the best service to all our guests. We hope to welcome you back again soon. Sincerely, Muhammad Yusuf, Head of Rooms.

Dear Mr. Yogha, Sincerely yours from Aston Cirebon & Convention Centre. Thank you for your feedback. We understand the convenience you previously enjoyed when breakfast was served in your room. We have now adjusted our breakfast service policy to prioritize in-room dining in our dining area to maintain the quality of presentation, cleanliness standards, and seamless service for all guests. We apologize for any inconvenience this change may cause. Your feedback is invaluable and will be taken into consideration for future stays. We look forward to welcoming you back and providing you with a pleasant stay. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Mr. L*n, Sincerely yours from Aston Cirebon Hotel & Convention Center. Thank you for your review. We are delighted to hear that you enjoyed your stay with us and were satisfied with the pool facilities. We hope to welcome you back to Aston Cirebon in the future. Sincerely, Muhammad Yusuf, Rooms Division Manager

Dear Valued Guest, We would like to extend our warmest regards to Aston Cirebon Hotel & Convention Centre. Thank you for your positive review. We are delighted that our friendly staff, clean swimming pool and many activities for children provided a memorable experience for your family. This feedback encourages us to continue to strive to provide the best service. We look forward to welcoming you back to Aston Cirebon on your next visit. Best regards, Muhammad Yusuf, Rooms Manager

Dear Mr. T*I, Warmest regards, Aston Cirebon Hotel & Convention Centre Thank you for your wonderful compliments. We are honored that you have recognized us as the best hotel in the city. Reviews like these are a great motivation for all our team to continue to maintain the quality of our services and facilities. We look forward to welcoming you back to Aston Cirebon. Best regards, Muhammad Yusuf, Rooms Manager

Dear Ms., We would like to extend our warmest regards to Aston Cirebon Hotel & Convention Centre. Thank you very much for your positive review. We are glad that you and your children felt comfortable and enjoyed your stay with us. Friendly service and family-friendly facilities are our commitment and we will continue to maintain these. We look forward to welcoming you and your family back again. Wishing you success and good health. Best regards, Muhammad Yusuf, Rooms Manager

Dear Valued Guest, Warm regards, Aston Cirebon Hotel & Convention Centre. Thank you for your review and feedback. We apologize if the check-in process was not as quick as you expected and will take this into consideration for future improvements. We are delighted that you enjoyed the swimming pool atmosphere, the spacious Junior Suite and the complete facilities. Your comments regarding the swimming pool opening hours are highly appreciated and will be taken into consideration. The comfort you experienced is the result of the efforts of our entire team. We look forward to welcoming you back for an even better experience. Best regards, Muhammad Yusuf, Rooms Manager

Dear ibu Lia, Warm greeting from Aston Cirebon Hotel & Convention Center. Thank you for your review. We’re delighted to hear that you found the room very comfortable and enjoyed our variety of breakfast menus. All of this is made possible by the hard work of our entire team. We look forward to welcoming you back. Best regards, Muhammad Yusuf Room Division Manager