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Explore Rio City Hotel

Traveloka (3.291)

7,9

Pleasant

From 3.291 reviews

Provided by travelers on

Cleanliness

7,8

Room Comfort

7,8

Meal

7,8

Location

8,2

Service and Facilites

8,0

People often mention about Rio City Hotel

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Bathroom (17)

Staff Friendliness (16)

Ambiance (16)

Bedroom (16)

Accessibility (14)

Wifi (13)

Hotel Area (13)

Distance to City Center (12)

Check-in/out Time (12)

Room Space (10)

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Traveler Reviews Rio City Hotel

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Customer reviews

D***y

Business

9,7

/10

Reviewed 2 week(s) ago

The staff is friendly, the response is good from the admin, CS, parking and restaurant staff, for the deluxe twin type room it is very good, comfortable, cool, no smell, only the bathroom is a little bit stained maybe because of age, lastly, it is great. (each person has a different impression)

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P***i

8,4

/10

Reviewed 5 week(s) ago

There are cockroaches in the bathroom next to the room but it's okay, it will be cleaned again next time.

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H***j

8,2

/10

Reviewed 7 week(s) ago

A very pleasant staycation place to stay at this hotel, thank you for the friendly, good service.. hopefully it can be improved again 👍🏻

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H***j

Staycation

8,5

/10

Reviewed 15 week(s) ago

The hotel is nice, the building is unique, you just need to pay attention to the cleanliness and comfort of the room, there are not many choices of food on the menu.

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kadek p.

10,0

/10

Reviewed 16 week(s) ago

The atmosphere in the hotel is calm. Then the staff is quick to help.

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A***L

8,5

/10

Reviewed 19 week(s) ago

friendly staff, delicious food, and clean and comfortable

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2 people find it helpful

R***o

6,2

/10

Reviewed 20 week(s) ago

For room cleanliness is very bad. Termites in the room, cockroaches in the bathroom. As for the service of the hotel staff is ok.

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2 people find it helpful

A***h

Staycation

9,4

/10

Reviewed 27 week(s) ago

Comfortable and easy to access hotel

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2 people find it helpful

A***h

Staycation

9,4

/10

Reviewed 27 week(s) ago

The hotel staff is friendly so it is comfortable and the price is cheap but the hotel is not cheap

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2 people find it helpful

nadira

8,2

/10

Reviewed 27 week(s) ago

There are lots of small cockroaches so it's uncomfortable to sleep and the bathroom is dirty. Overall, it's not recommended.

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5 people find it helpful

K***o

Leisure

6,1

/10

Reviewed 30 week(s) ago

For those who like cockroaches, it's suitable to stay here.. I've moved rooms 3 times, there are cockroaches everywhere, there are cockroaches in the elevator too 🫶🏻

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2 people find it helpful

W***u

9,7

/10

Reviewed 33 week(s) ago

The location is easily accessible, not far from the city center, the service from the hotel staff is friendly, the atmosphere is also comfortable, the cleanliness of the bedroom and bathroom, try to spray it so that there are no small animals still roaming around, so that cleanliness can be considered again in the bedroom and bathroom, the off roll is good enough, just need to be improved again, thank you.

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1 people find it helpful

Accommodation's Reply

14 Jan 2025

Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang

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s***a

Medical

10,0

/10

Reviewed 33 week(s) ago

safe and comfortable affordable price safe parking strategic location

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Accommodation's Reply

14 Jan 2025

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T***r

10,0

/10

Reviewed 33 week(s) ago

friendly staff, easy access, best service, hopefully continue to improve service even better

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1 people find it helpful

Accommodation's Reply

14 Jan 2025

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T***I

7,5

/10

Reviewed 33 week(s) ago

The bathroom smells of urine, even though it's an old building, they should still pay attention to cleanliness, cockroaches are crawling out under the mattress

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Accommodation's Reply

14 Jan 2025

Warm Greetings from Rio City Hotel Palembang. Thank you for taking your valuable time to share your experience during your stay at Hotel Rio City Palembang. We will review and improve soon, we apologize for the inconvenience you experienced during your stay at our hotel. Thank you for the criticism and suggestions that have been given, we are happy to accept them in order to improve the quality of facilities and services. We look forward to welcoming you back to Hotel Rio City Palembang. Best Regards, Management of Hotel Rio City Palembang.

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F***h

Leisure

8,8

/10

Reviewed 34 week(s) ago

Thank you Rio City Hotel😍 The staff is friendly and quite helpful when checking in, the bathroom is spacious, the hotel lobby is nice🎈🥳💝

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Accommodation's Reply

14 Jan 2025

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Ardianto

10,0

/10

Reviewed 34 week(s) ago

Very good, calm and comfortable atmosphere

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1 people find it helpful

Accommodation's Reply

03 Jan 2025

Dear Mr. Ardianto, Thank you very much for taking the time to share your valuable feedback with us. Thank you again for choosing Rio City Hotel Palembang and we hope you will give us the opportunity to welcome you back. Warm regards, Management of Rio City Hotel Palembang.

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V***h

5,4

/10

Reviewed 35 week(s) ago

Worst ever experience from the stay! The room was suffocating! And so stingy were the management for the price! Never ever would go back there

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Putra B.

8,5

/10

Reviewed 39 week(s) ago

very good with a good model, classic like it

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1 people find it helpful

febrianti

10,0

/10

Reviewed 43 week(s) ago

Thank you for your quick and responsive response 🙏

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Overall Ratings & Reviews Rio City Hotel

Explore Rio City Hotel

7,8

7,8

7,8

8,2

8,0

Traveler Reviews Rio City Hotel

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