Overall Ratings & Reviews Grand Inna Tunjungan

Dear Mr. Rully, Thank you very much for your review. We are glad to hear that you felt comfortable during your stay with us and enjoyed the strategic location of our hotel. Friendly service and guest comfort are always our top priorities. We look forward to your next visit. Warm regards, Front Office Manager

Dear Mr. Rachmat, Thank you very much for your positive review. We are very happy to hear that Mr. Rachmad is satisfied with the condition of the building which is still well maintained and our satisfactory service. Your input is a motivation for our team to continue to provide the best service. We look forward to your next visit to Surabaya. Best Regards, Front Office Manager

Dear Mr. Hendrik, Thank you Mr. Hendrik for choosing to stay at Grand Inna Tunjungan Surabaya and for taking the time to give us a review. We are very pleased to know that Mr. Hendrik enjoyed his stay at Grand Inna Tunjungan. However, we would also like to apologize for the inconvenience related to the quality of the toothbrushes we provide. Mr. Hendrik's input is very valuable to us, and we will follow up on this immediately so that we can provide better facilities in the future. We look forward to welcoming Mr. Hendrik back in the near future with a more satisfying experience. Sincerely, Front Office Manager

Dear Mr. L*ke, Thank you for taking the time to provide a review. We are pleased to know that our hotel's strategic location, close to shopping centers and culinary spots, provided comfort during your stay. We look forward to welcoming you back soon and providing an even more enjoyable stay experience. Warm regards, Front Office Manager

Dear Mr. Teguh, Thank you for your positive review. We are glad to know that you enjoyed our hotel’s location close to Tunjungan Plaza and Jalan Tunjungan. Indeed, the nightlife in the area is very interesting to enjoy, especially just by walking from the hotel. We hope that this pleasant experience will make you impressed, and we look forward to your next visit in the future. Warm regards, Front Office Manager

Dear Mr. Teguh, Thank you very much for your positive and enthusiastic review. We are very pleased to know that Mr. Teguh is satisfied with the friendliness of our staff, the taste of the food, the comfortable atmosphere, and the strategic location of the hotel. Comments like this really motivate our team to continue providing the best service. We look forward to welcoming Mr. Teguh back on the next occasion. Warm regards, Front Office Manager

Dear Mr. Teguh, Thank you for your brief but very impressive review. We are very happy to know that the friendliness of our staff made Mr. Teguh feel at home during his stay at Hotel Grand Inna Tunjungan. Comments like this are an encouragement for our team to continue to provide the best service. We look forward to welcoming Mr. Teguh back. Warm regards, Front Office Manager

Dear Mr. Arif, We apologize for the inconvenience that Mr. Arif experienced regarding the completeness of the room amenities and the leaking toilet. Mr. Arif's input is very valuable to us, and we will immediately follow up with the housekeeping and maintenance team, including ensuring the use of a checklist so that similar things do not happen again. We are very happy that Mr. Arif felt comfortable with our room, and that you liked the scent of the sheets and the coolness of the AC. We are also happy that our location can support your activities while in Surabaya. Hopefully on your next visit, you can try our food as well. We look forward to welcoming Mr. Arif back to Grand Inna Tunjungan Hotel. Best regards, Front Office Manager

Dear Mr. Ariefuzakki, Thank you for the positive comments that Mr. Arief gave. We are very pleased to know that Mr. Arief is satisfied with our service and the friendliness of our staff. Your review is a motivation for us to continue to provide the best service. We hope to welcome Mr. Arief back on another occasion. Warm regards, Front Office Manager

Dear Mr. Sayusi, thank you very much for your visit and appreciation. We are happy to hear that our service was impressive for Mr. Sayusi. We look forward to welcoming Mr. Sayusi back to Grand Inna Tunjungan Surabaya. Best regards. Front Office Manager

Dear Mr. Mohamad F. A. S, Thank you very much for your positive review, Mr. Mohamad. We are very pleased to know that you enjoyed your staycation experience at our hotel, especially regarding the cleanliness of the room, the comfort of the bed, and the variety and taste of our food. We apologize for the inconvenience related to the noise from the room facing the street. Your feedback means a lot to us, and will be used as an evaluation material to improve the soundproofing comfort in the room in the future. If you are willing to stay again, we will be happy to try to arrange a room on the quieter side. We look forward to your next visit, Mr. Mohamad. Best regards. Front Office Manager

Dear Mr. R*O, Thank you very much for your positive review. We are glad to hear that you were comfortable with our location, room size, and breakfast variety. We look forward to welcoming you back on your next visit to Grand Inna Tunjungan Surabaya. Best regards, Front Office Manager

Dear Mr. Wahyu, Thank you very much for your positive review. We are very happy to hear that you and your family, especially the children, enjoyed the experience from the welcome in the lobby to the welcome drink we provided. Mr. Wahyu's comments are an encouragement for our entire team to continue to provide the best service and innovate for the comfort of our guests. We look forward to welcoming you and your family back on the next occasion. Warm regards, Front Office Manager

Dear Mrs. Sri P, We are very pleased to know that the check-in process carried out by our staff was fast, and the service from our staff gave a good impression to Mrs. Sri. Guest satisfaction is our priority, and we hope to welcome Mrs. Sri back on your next visit. Warm regards, Front Office Manager.

Dear Mrs. Y***i, Thank you for taking the time to share your feedback .. We're truly sorry to hear about the discomfort you experienced during your stay .. Please accept our sincere apologies for the issues with the room temperature, breakfast service, noise, and unpleasant odor .. Your comments have been shared with the relevant teams so we can take immediate steps to improve .. Guest satisfaction is very important to us, and we truly value your input as it helps us do better .. We hope to have the opportunity to welcome you back for a much-improved experience at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Riski N.M.P, Thank you for your kind words .. We're glad to hear you enjoyed our hotel’s comfort, value, and convenient location near Tunjungan Plaza Mall .. We hope to see you again on your next visit .. Warm regards, Front Office Manager

Dear Mr. R***I, Thank you for your comment .. We're glad you enjoyed our convenient location near Tunjungan Plaza .. We hope it made your stay even more enjoyable, and we look forward to welcoming you again soon at Grand Inna Tunjunga .. Warm Regards, Front Office Manager

Dear Mr. Beny A, Thank you so much for your continued trust in us .. We're truly honored to be your favorite hotel whenever you visit your children at ITS .. It's always a pleasure to welcome you back, and we look forward to seeing you again on your next visit .. Warm Regards, Front Office Manager

Dear Mrs. Eka S, Thank you for your kind review .. We're very happy to hear that you enjoyed your stay, especially our friendly staff, spacious and clean rooms, and delicious food .. We also truly appreciate your feedback regarding the breakfast pricing for children .. Your suggestion is valuable, and we will certainly take it into consideration as we continue to improve our guest experience .. We hope to welcome you and your family back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Yunita A, Thank you so much for your kind feedback .. We're delighted to hear that you enjoyed our strategic location near Tunjungan Plaza and the easy access to great food nearby .. It’s also wonderful to know that our breakfast selection met your expectations .. We truly appreciate your stay with us and hope to welcome you back again soon .. Warm regards, Front Office Manager