Overall Ratings & Reviews Grand Inna Tunjungan Hotel Surabaya

Dear Mr. Gatot, Thank you for your positive review. We are very pleased to hear that you felt comfortable from the moment you arrived in the lobby until you checked into your room, and that you received friendly and courteous service from all of our staff. Your comments are very meaningful to us and motivate us to continue providing the best service. We look forward to welcoming you back in the future. Best regards, Front Office Manager

Dear Mr. Donie, Thank you for your positive review. We are delighted to hear that you enjoyed our strategic location, comprehensive facilities, and friendly service from our staff. Comments like these greatly motivate us to continue providing the best possible experience for our guests. We look forward to welcoming you back on your next visit. Best regards, Front Office Manager

Dear Mr. Siswandi, Thank you very much for your positive review. We are pleased to hear that you were comfortable with our staff's service, the spaciousness of your room, and the variety of breakfast options. Your feedback is invaluable to us as we strive to provide the best possible experience. We look forward to welcoming you back on your next visit. Sincerely, Front Office Manager

Dear Mr. Ramos, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us, and that our team, especially at the front desk, made a positive impression .. It’s great to know the room’s comfort and our location added to your experience .. We look forward to welcoming you back at Grand Inna Tunjungan .. Warm regrads, Front Office Manager

Dear Ms. Sri P, Thank you for your positive review. We are pleased to learn that our hotel's strategic location in downtown Surabaya made your stay more comfortable. We look forward to welcoming you back on your next visit. Sincerely, Front Office Manager

Dear Mr. Faris m, Thank you for your review. We are pleased to know that you are satisfied with our strategic location and the friendly service from our staff. We apologize for any inconvenience caused by the noise from the main road. Your input is very valuable for us to continue to improve guest comfort. We look forward to welcoming you back for a more enjoyable stay. Sincerely, Front Office Manager

Dear Mrs. Ayu C, Thank you for your positive review. We are pleased to hear that you enjoyed the variety of breakfast and the friendly service from our team. We apologize for the WiFi connection issues during check-in. Your feedback will be taken into consideration for future improvements. We look forward to welcoming you back. Warm regards, Front Office Manager

Dear Mr. Martin, Thank you for your positive review. We are glad you enjoyed our Android TV and breakfast. We look forward to welcoming you back soon. Sincerely, Front Office Manager

Dear Mr. Rizky, Thank you for your kind words and for choosing to stay with us several times .. We’re delighted to know you feel at home here and appreciate your recommendation .. We look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Arif F, Thank you very much for your positive review. We are pleased to hear that you felt comfortable and satisfied with our convenient location. We look forward to welcoming you back on your next visit. Sincerely, Front Office Manager

Dear Mr. Ragiel, Thank you for your positive review. We are glad you were comfortable with our prices, cleanliness, and facilities. We are also pleased to hear that you enjoyed your time at Pojok Simpang restaurant, a favorite place to relax over coffee or do some light shopping. We look forward to welcoming you back next time. Best regards, Front Office Manager

Dear Mr. Rizki, Thank you for your recommendation and positive review. We are pleased that our hotel's strategic location in the heart of Surabaya made your stay convenient. We look forward to welcoming you back again soon. Best regards, Front Office Manager

Dear Ms. Defi R, Thank you very much for your positive review. We are very happy to hear that you had a comfortable stay with us. You enjoyed the clean, soundproof room, and the friendly service from our staff. Our central location is indeed an advantage, providing easy access to various places. We hope to welcome you back again in the future, perhaps for a longer stay. Sincerely, Front Office Manager

Dear Mrs. Emma, Thank you very much for your positive review. We are very pleased to hear that you were satisfied with the service of our staff, especially the security team, and enjoyed the variety of breakfast menu and pastries we provide. We also appreciate your feedback regarding noise from the road, and will use it as a reference to improve guest comfort in the future. Once again, thank you for recommending our hotel. We look forward to welcoming you back to Grand Inna Tunjungan. Best regards, Front Office Manager

Dear Ms. Junia F, Thank you for taking the time to share your experience with your family at our hotel. We are pleased to hear that you enjoyed the cleanliness of your room, the cool air conditioning, the deliciousness of our traditional food and pastries, and the friendliness of our staff and prompt room service. We also appreciate your feedback regarding the noise from outside the room. This will be our focus for future guest comfort improvements. Our strategic location near Tunjungan Plaza is indeed one of our strengths, and we are pleased that it contributed to your stay. We look forward to welcoming you and your family back on your next visit. See you again at Grand Inna Tunjungan. Warm regards, Front Office Manager

Dear Mr. Ibat, Thank You for Your Feedback .. We truly appreciate you taking the time to share your wonderful experience at our revitalized hotel in the heart of Surabaya .. It's fantastic to hear that you enjoyed our prime location, just a short walk from Tunjungan Walk and Tunjungan Plaza, and that our staff made such a positive impression from check-in to check-out .. We're also glad you found our rooms to be a good value and that you're considering staying with us again .. We've carefully noted your suggestions for improvement, as they are invaluable in helping us enhance our guest experience: * Soundproofing for Street-Facing Rooms: We sincerely apologize for the disturbance caused by street noise at night. We understand how disruptive this can be and are actively exploring solutions to improve the soundproofing of our street-facing rooms to ensure a more peaceful stay for our guests. * Internet Connection Stability: We regret any inconvenience you experienced with the internet connection during your working sessions. We are continuously working to stabilize and improve our Wi-Fi reliability to provide a seamless online experience for all our guests .. * Pool Area Signage: Thank you for highlighting the need for clearer signage at the pool. We appreciate you bringing this to our attention. Please note that our pool policies, including information regarding the absence of a lifeguard, are prominently displayed on a mounted sign in the pool area. Additionally, all guests sign a letter of agreement upon check-in that outlines our pool usage policies and safety guidelines. However, we will review the current signage to ensure it's as visible and unambiguous as possible. * Breakfast Room Check Experience: We are very sorry to hear about the confusion and inconvenience you faced during your breakfast check on June 28th. This is certainly not the seamless experience we aim to provide. We are reviewing our breakfast entry procedures and retraining our staff to prevent such incidents from happening again. We appreciate your patience and persistence in resolving the matter on the spot .. Your feedback is incredibly important to us as we strive to deliver an exceptional stay for every guest .. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Surabaya .. Warm regards, Front Office Manager

Dear Mr. Joeni PK, Thank you for your positive review. We are pleased to know that you enjoyed our strategic location, friendly staff, comfortable room, and the variety and delicious food we serve. Your review motivates us to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Front Office Manager

Dear Mr. Nicolaas J.L., Thank you very much for your positive review. We are pleased to hear that you felt comfortable during your stay and were satisfied with the service of our staff and the hotel's strategic location. We look forward to welcoming you back to Grand Inna Tunjungan in the future. Best regards, Front Office Manager