The rooms could use an upgrade. Old. Carpet in sitting area old. Bathrooms very old! Tubs and showers had built in dirt. Old black sink. Just didn’t feel clean. The food was not good! We opted out of last dinner and breakfast and were told no refund which was fine until I asked for just coffee instead of breakfast and was told it would be extra. So I said “fine, just put me down for my paid breakfast “. That threw them for a loop! Asked upon arrival if any food options near because dinner wasn’t for a few hours and we hadn’t eaten. The staff member told us there was a Family Mart we passed. Said it was a rural area. Like an idiot, I didn’t bother to google. Returning back from different direction the next day, we discovered there were restaurants and shops less than 10 minutes away by walk. Had dinner there! Personally wouldn’t recommend.

The onsen was lovely ! The private hot tub we booked on our first night was so hot we couldn’t get in. But we the view !!! All worth it. Our first ryokan and quite the experience.

The staff was amazing. Helpful, welcoming and very attentive and professional. The chef accommodated food allergies and we enjoyed the meals. Ensen was relaxing and wonderful. Thank you for a memorable and enjoyable stay.

Staff were very attentive, and the meals were masterpieces, both dinner and breakfast. We really enjoyed the rotenburo in the room as well and the futon was very comfortable.

The hotel was really nice, the hot tub in the room was great, we did not use the public baths so I cannot comment on them. Food was great, good variety and exceptional service. The only negative thing was the towels in the room were very bad, thread bare and worn, totally different than everything else at the hotel.

Amazing

Excellent facility. Awesome Japanese food prepared. We do not eat pork and they catered for these needs. The Onsen experience was great.

Love it

I spent one day and one night at this gorgeous place for my trip in Hakone, the stuff were friendly and helpful, they explained every details to me patiently and guid me to my room upon arrival, the room was spacious with a private pool at balcony facing the mountain, it was a shame that I didn’t reserve my dinner but the breakfast was delicious as I was served with traditional Japanese food, it’s a wonderful stay and I am looking forward to coming back.

We had a great stay at Aura Tachibana. The staff were exceptionally helpful and we really felt looked after.

Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain.

Everything was 10/10. Amazing experience that I will never forget. Make sure you do half board because the food is phenomenal.

The staff were incredible, they made our stay incredibly comfortable

Awesome time.

staff is very courteous and attentive food is wonderful

The service is excellent. Thank you for your courtesy.

Very clean and nice Ryokan.

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

Very professional staff and very knowledgeable

⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.