8,2
Very Good
From 4.344 reviews
Provided by travelers on
Cleanliness
8,1
Room Comfort
8,1
Meal
7,9
Location
8,3
Service and Facilites
8,1
People often mention about ZOOM Hotel Jemursari
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Ambiance (19)
Surroundings (16)
Staff Friendliness (15)
Bedroom (15)
Accessibility (14)
Distance to City Center (12)
Wifi (12)
Bathroom (12)
Room Space (11)
Taste (11)
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Traveler Reviews ZOOM Hotel Jemursari
Number of reviews per page
20
40
Customer reviews
T***y
Business
9,4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean and comfortable.
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D***r
8,2
/10
Reviewed 2 week(s) ago
The hotel is strategic, close to everywhere.
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AI
Adellia I. D.
9,7
/10
Reviewed 2 week(s) ago
It was such a comfortable stay, everything is excellent.
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a***f
Business
8,7
/10
Reviewed 3 week(s) ago
Hotel security is less responsive when there are guests, because the location is on the main road, security is less responsive in handling it.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear A*f, Thank you for your positive rating and review. We always strive to provide the best service to ensure all guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our security, we sincerely apologize. We will follow up to ensure this does not happen again in the future. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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V***r
Business
8,8
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
05 Aug 2025
Dear V*r., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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V***r
Business
10,0
/10
Reviewed 4 week(s) ago
The hotel staff is very helpful, thank you.
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Accommodation's Reply
05 Aug 2025
Dear V*r., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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IP
Indah P.
Business
10,0
/10
Reviewed 4 week(s) ago
My always go-to when in Surabaya. Thanks for the nice hospitality
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Accommodation's Reply
29 Jul 2025
Dear Indah P., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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Y***n
Staycation
6,7
/10
Reviewed 4 week(s) ago
needs to be improved in order to improve optimal service.
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Accommodation's Reply
05 Aug 2025
Dear Y*n, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our service, we sincerely apologize. Please be assured that we will continue to make improvements to ensure all our guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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k***i
8,5
/10
Reviewed 4 week(s) ago
Good and value for money, awesome, good location.
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Accommodation's Reply
05 Aug 2025
Dear Ke*i, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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o***o
Leisure
10,0
/10
Reviewed 5 week(s) ago
The hotel is really great… It was a pleasure to stay here.
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Accommodation's Reply
22 Jul 2025
Dear A*o, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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C***y
Business
8,5
/10
Reviewed 5 week(s) ago
All the staff are friendly and very helpful.
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Accommodation's Reply
22 Jul 2025
Dear C*y, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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g***a
Business
9,4
/10
Reviewed 6 week(s) ago
The room is clean and spacious, the AC is very cold, the hot water is smooth, maybe it just needs cleaner towels, otherwise it's great, sis
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Accommodation's Reply
22 Jul 2025
Dear G*a, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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K***h
Staycation
5,4
/10
Reviewed 6 week(s) ago
The room smelled of unpleasant perfume, making it hard to breathe. The bathroom towels looked like they'd been used. The phone was broken.
The bathroom exhaust fan was broken. It wasn't good, really.
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Accommodation's Reply
17 Jul 2025
Dear Ke*h, Thank you for your rating and review. We sincerely apologize for the inconvenience you experienced while staying at our hotel. Regarding the information you provided regarding the condition of the telephone, we apologize because we are currently undergoing renovations. We will also conduct room cleaning training to ensure this does not happen again. Once again, we sincerely apologize for any inconvenience you may have experienced. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager
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A***a
6,1
/10
Reviewed 8 week(s) ago
small, smelly & dirty room.. no towels provided, room lights off, phone off, wifi is really slow.. overpriced compared to the comfort provided.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear A*a, Thank you for your rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. Regarding the information you provided regarding the condition of our telephone, we apologize because we are currently in the renovation stage, but we need to clarify that the condition of our towels, bathroom lights and wifi are in very good condition. We apologize profusely because maybe the comfort you get has not met your expectations. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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C***a
Staycation
8,7
/10
Reviewed 8 week(s) ago
Next time, try to make sure the TV doesn't suddenly lose signal or have bad signal so there's only 1 broadcast...
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Accommodation's Reply
04 Jul 2025
Dear C*a, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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A***t
Leisure
10,0
/10
Reviewed 8 week(s) ago
The hotel is nice and strategically located. The rooms are also clean. Highly recommended to stay here.
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Accommodation's Reply
04 Jul 2025
Dear A*t, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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IP
Indah P.
Business
8,8
/10
Reviewed 8 week(s) ago
My hotel-to-go when in Surabaya. Friendly staff, convenient room, and tasteful breakfast. A recommended budget hotel
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Accommodation's Reply
04 Jul 2025
Dear Indah P,
Thank you for your positive rating and review for us.
We always try to provide the best service so that all guests feel comfortable while staying at our hotel.
We look forward to welcoming you back to our hotel.
Thank you and warm regards,.
Ali Akbar.
Hotel Manager
B***o
Business
10,0
/10
Reviewed 9 week(s) ago
The hotel staff, especially Kak Imelda, are very friendly, provide fast service, respond wisely to customer complaints, and have a cozy and clean room.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear B*o, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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Syahidin
Transit
9,4
/10
Reviewed 10 week(s) ago
The room is clean. The AC is cold.
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Accommodation's Reply
20 Jun 2025
Dear Syahidin, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
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S
Satmaka
Business
9,7
/10
Reviewed 10 week(s) ago
Nice room, carpeted floor, cold, hot water works, location on the side of the road easy access.
Friendly staff. Food acceptable
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Accommodation's Reply
04 Jul 2025
Dear Satmaka, Thank you for your positive rating and review for us. We always try to provide the best service so that all guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards,. Ali Akbar. Hotel Manager
See original
Number of reviews per page
20
40
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