8,7
Very Good
From 2.806 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,4

Location

8,9

Service and Facilites

8,8

People often mention about Hotel Neo+ Kuta - Legian by ASTON
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Staff Friendliness (81)
Accessibility (73)
Ambiance (73)
Distance to City Center (66)
Taste (66)
Variety (66)
Surroundings (64)
Bedroom (64)
Room Space (63)
Hotel Area (58)
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Traveler Reviews Hotel Neo+ Kuta - Legian by ASTON

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40
Customer reviews
n***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 hour(s) ago
I'll stay here again if I go to Bali again. The staff is friendly and very helpful.
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G***e
icon-Leisure
Leisure
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10,0
/10
Reviewed 4 day(s) ago
Nice place, friendly staff, good service, recommended
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 4 day(s) ago
For halal food, it's best to have a truly halal label, as I feel like it's still a bit unclear. This way, Muslims won't be afraid of choosing the wrong food or being hesitant about eating or consuming it. I'm afraid of eating something that might contain non-halal ingredients. So I only eat fruit, even though my stay includes breakfast.
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J***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 day(s) ago
Great experience to stay here.
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F***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The hotel's location is very strategic. The rooms are clean and tidy. The AC is super cold. The bathroom is fully functional. I slept soundly and soundly.
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R***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8,6
/10
Reviewed 1 week(s) ago
Near Kuta Beach just walk for 20 minutes and go through the beach walk mall to get directly to Kuta. But a little bit traffic during night time.
1 people find it helpful
Marina G. A.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room cleanliness is very good, very close to the center of the crowd.
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1 people find it helpful
Devi R.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
The hotel is actually quite nice. It's just that access to the location is a bit difficult because the hotel is located in an alley.
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Accommodation's Reply
29 Jul 2025
Hi Devi R., Thank you for your review and for choosing to stay with us. We understand that access to the hotel may feel a bit out of the way, but we hope your comfort during your stay makes up for that slight challenge 😊. Your feedback means a lot to us as we continue to improve our service. See you again at NEO+ Kuta Legian. Warm regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Erni E.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The staff was friendly, even in the middle of the night when I asked to change rooms because there was a gecko in the room, and the staff came and helped me carry my suitcase. It was a great stay, and the food was delicious.
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Accommodation's Reply
29 Jul 2025
Hi Erni E., Thank you very much for your warm review. We're glad to know that our staff was responsive and helpful even in the middle of the night, and that your stay was enjoyable. We're also glad to hear that you enjoyed our food 😊. We hope to welcome you back to NEO+ Kuta Legian on your next visit. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Ummu A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The best and most strategic location. All services are satisfactory 🤩
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Accommodation's Reply
29 Jul 2025
Hi Ummu A. A., Thank you for this short but meaningful review 🤩. We're happy to know that the location, service, and overall experience met your expectations. See you again at NEO+ Kuta Legian. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Putu E. R.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Good experience 😊. The hotel is comfortable, clean, the staff is friendly, and the breakfast is quite delicious. The pool is nice ☺️
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2 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Putu E.R., Thank you for taking the time to share your wonderful stay with us 😊. We are happy to hear that our comfort, cleanliness, staff friendliness, breakfast, and swimming pool left a positive impression. We look forward to welcoming you back to NEO+ Kuta Legian. Warm regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Shema F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff is quite friendly and full of initiative in helping with your needs during your stay.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Shema F., Thank you very much for your positive review. We are very pleased to hear that our staff was friendly and proactive in helping you during your stay. We hope this pleasant experience was memorable for you and we look forward to welcoming you back again soon. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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indri N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
An easily accessible hotel with friendly service. The breakfast was varied and delicious. We got a room close to the mosque, so thankfully, we could hear the call to prayer. Thank you. Hopefully, we'll be back again.
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Accommodation's Reply
17 Jul 2025
Hi Indri N. Thank you very much for your positive review 😊. We are pleased to know that the hotel's location, service, and variety of breakfast menu provided a pleasant experience during your stay. We are also grateful to be able to provide convenience for our guests who want to stay close to places of worship 🙏. See you again at NEO+ Kuta Legian! Sincerely, Kadek Ema Triandayani. General Manager
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Phanji S. L.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location, nice rooms, basically the best.
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Accommodation's Reply
17 Jul 2025
Hi Phanji S. L. Thank you for this brief but meaningful review. We're delighted to hear you enjoyed our location, the comfort of our rooms, and the friendliness of our staff. We hope to welcome you back to NEO+ Kuta Legian soon. Best regards, Kadek Ema Triandayani, General Manager
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
From the room, location, staff, everything is okay. Maybe the breakfast could be improved.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Friends of NEO+ Kuta Legian, Thank you very much for your positive review. We are delighted to hear that you were satisfied with the room, location, and service from our team. Regarding your feedback on breakfast, we will immediately follow up on your feedback for future improvements. We look forward to welcoming you back to NEO+ Kuta Legian in the near future. Sincerely, Kadek Ema Triandayani, General Manager
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A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel rooms are comfortable, the facilities are complete, suitable for family stays.
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Accommodation's Reply
12 Jul 2025
Dear NEO+ Friends, Thank you for your positive review. We are pleased to know that the friendly staff, comfortable rooms, and available facilities provided a pleasant stay for our family. We look forward to welcoming you back to NEO+ Kuta Legian! Best regards, Kadek Ema Triandayani, General Manager
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 4 week(s) ago
The bedroom floor is sticky. The corners of the floor don't seem to be clean enough. The curtains are a little dirty.
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Accommodation's Reply
12 Jul 2025
Dear NEO+ Friends, Thank you for sharing your review and feedback, which we greatly appreciate. We apologize for any inconvenience you experienced regarding the cleanliness of the floor and curtains. We have followed up with the relevant team for their attention and immediate improvement. Your feedback is very helpful in improving the quality of our service in the future. Best regards, Kadek Ema Triandayani, General Manager
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
The staff are friendly. The atmosphere in the hotel is very nice. The location is strategic, you can walk to Kuta Beach.
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Accommodation's Reply
10 Jul 2025
Dear NEO+ Friends, Thank you very much for your positive review. We are very happy to know that you enjoyed the hotel's atmosphere, the friendliness of our team, and the strategic location that makes it easy to access Kuta Beach 😊. Comments like this are an encouragement for our entire team to continue providing a pleasant stay experience for every guest. We look forward to your next visit at Hotel NEO+ Kuta Legian. Warm regards, Kadek Ema Triandayani. General Manager
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,0
/10
Reviewed 5 week(s) ago
Entering the room, I was surprised to smell the aroma. Come on, let's renew the sofa and carpet so that guests are comfortable.
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Accommodation's Reply
10 Jul 2025
Dear NEO+ Friends, Thank you for your review and feedback. We apologize for any inconvenience caused by the room odor and the condition of the sofa and carpet upon your arrival. Your feedback is greatly appreciated and will be forwarded to the relevant team for further action as part of our ongoing efforts to improve our facilities and guest comfort. We look forward to welcoming you back for an even better experience on your next visit. Best regards, Kadek Ema Triandayani, General Manager
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Affordable hotel close to Kuta Beach.
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Accommodation's Reply
10 Jul 2025
Dear NEO+ Friends, Thank you for your review. We're pleased to know that you were satisfied with our affordable prices and proximity to Kuta Beach. Reviews like this encourage us to continue providing the best service at a value that meets your expectations. We look forward to welcoming you back to Hotel NEO+ Kuta Legian. Best regards, Kadek Ema Triandayani, General Manager
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Number of reviews per page
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