Overall Ratings & Reviews Prima Luce Downtown

Outside the property is run down with lots of graffiti. The room was large and the bathroom was really nice but bedroom carpet was old shag. The front and lobby was closed and had to use the service elevator through the back grimy part of hotel. For the premium price it was not worth it.

The staff were helpful. They always checked we were ok. They gave us a fruit bowl. That was lovely. Location of property excellent- restaurants, shops etc walking distance to many things. Only down side - located in a shopping centre that is closed and deserted. The external ambience is not appealing.

Under construction, so only rooms were good, but not nuch else

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Masha the receptionist was so friendly and their recommendations were great! I would def stay here again!!!

embedded inside a Colors of Benneton store, the entrance was not marked. After hours the entrance was plain creepy

A wonderful stay at Prima Luce. You are steps away from the old town and all it had to offer, as well as a close bus ride or 30 min walk to the beach. The staff were very friendly and helpful.

The property staff were so nice and friendly. Helped with all questions and concerns. The hotel property was clean and walking distance for everything.

Worse experience of my life it’s not a hotel it’s inside a building on the third floor bed was horrible no amenities in the bathroom pictures are miss leading do not stay here I got robed paying $250 a night Expedia you should be ashamed to have that on your website

Excellent location, quiet, and staff are helpful

The area is prime. But the property was located in an abandoned shopping mall. Felt quite unsafe at night. The hotel also didn't have extra pillows, towels or blanket. Not a pleasant start for a 4 star.

Hotel What an experience! Highlighted pros and cons. The neighbourhood is not like any other - my wife was reluctant to get out of the taxi. Having said, nothing happened to us or any of bringings. This certainly is not a 4-star hotel, may be 2. On the ground floor there is a Shop. First and second floors have closed down shops. Third floor occupies this hotel and reception shared by another hotel which is on other side of the floor. No uniform for reception staff, just in casual clothes. But they were friendly and helpful and helped when asked. There was a fire alarm, by mistake. Still I was allowed to go in lift since stairs are blocked off by tape since you can access the shut down shops. I asked what to do in case of real fire and if ok to take stairs. Was told not to worry, there won’t be any fires! Didn’t get the room as in booking. Very small windows bit high up without being able to see outside, like in a prison. Came in August and the A/C is not enough for room. At 18C displayed but doesn’t work for that temperature. Asked for an extra pillow but didn’t have. But, Hotel is in a very convenient location. Once out, you are in the centre of Split in a minute. We stayed for 4 nights with 2 children and once get used to it, you are OK. Room and bathroom were clean and tidy. But, won’t be staying again, that’s for sure.

Great rooms. The hotel seemed to be under construction. Conveniently located with great prices

The room was clean and as pictured. There is no rooftop bar and the building is half empty. We felt safe; it just wasn’t exactly as imagined for the price paid.

You can hear club music at night but outside of that it’s a great stay. I just went to sleep before the music started

Great location and staff

Apparently unless you pay an extra 30 Euros they allocate you a noisy room that they know is noisy!

The entrance was a bit hard to find and rooms did not look like the pictures but it was adequate.

Interesting location in a re-purposed department store. Wish we knew because we walked right by the location when looking for it. Rooms were very nice, beds were comfortable. No "mini-bar" as indicated and room fridge was warm upon arrival but did work after a few hours. Seems a bit over-priced for what it is but can appreciate that it's the rate they are able to get these days

Do NOT stay here. Our room smelled like dead bodies and sour yogurt, and there were massive black mold patches in the ceiling corners. Do not let the nice photos and good location fool you. When asked to be moved to another less stinky/moldy room, we were given a can of air freshener :(