Overall Ratings & Reviews Hotel Boutique Castillo Ines Maria

It’s permanently closed!

We enjoyed a short stay at Castillo Ines Maria. The staff were very friendly and attentive. Our room was clean and comfortable and the breakfasts (which change daily) were delicious and filling. The hotel is small and away from the main tourist sights, so pleasingly quiet and peaceful at night. It is a short walk to the walled city/centro historico, but be aware it can be difficult to cross the busy arterial road which passes between the street the hotel is on and the walled city.

Amazing place, the staff are very nice. Check in is pretty fast. Highly recommended close on everything

Lovely stay - felt like staying in a rich aunt’s house in a quaint village in the rolling hills of Spain. Top notch staff, breakfast was VERY tasty too! The pool and rooftop area were really relaxing - loved it!

Staff were great!

I loved my stay there the staff were very nice and attentive room was as advertise the location was good close too a beach and the airport .i would reccomend

Breakfasts mediocre. No hot water.

We loved our stay at this adorable boutique hotel. It is well-run, safe, and has great amenities. The breakfast is outstanding, staff are extremely polite and helpful, and the room was perfect. It's a very quick walk to the old walled city of Cartagena, and it is actually nice to stay outside of that area to get a break from the constant bombardment of people trying to sell you something. The pool is beautiful, and the water appears to be ionizer-conditioned, which means it has less chlorine needed to keep it clean. It's nice to not smell like chlorine after swimming. The hotel also facilitated us getting some laundry done through a contract service and even stored our clean clothes when it hadn't arrived on time for our 2-day trip to the Rosario Islands.

We stayed at this hotel twice on our trip to Colombia. Overall the experience was pleasant. The location of the hotel is great — quiet neighborhood and a short walking distance to the walled city. The staff was friendly. Unfortunately, my partner fell sick and had a rough night before our last day in Colombia. He spent almost the whole morning sleeping. So I requested a late checkout at noon, instead of at 11am. I was told we would pay 100,000 pesos (~$25) for the extra hour in the room. I also read on a card that storing luggages at the hotel would accumulate fees daily too. We decided to just pack up and leave instead of paying $25. I can’t say if their policy on extra fees was right or wrong. It’s just something other travelers need to be aware of.

HOLY MOLY!!!! We found a diamond in the rough, or should I say, a Diamond in plain view!!! This place is hands down the most comfortable, accommodating, enjoyable, and did I mention scenic hotel/inn that you can find in Cartagena. The staff and the view from the second and third floors are too die for!!! To begin the vacation Juan David and Andres welcomed myself and my fiance with open arms and the hospitality never ceased to stop. They constantly checked-in with us, they were never a stone's throw away when we needed help or advice on where to go, visit, eat or party. Elvis and Elmer were angels that saved us time and time again. They always made sure that we were well taken care of and always made sure that where ever we went, we were safe and not in harms way. The entire staff and property is like a HEAVEN OASIS! Our breaths' were constantly taken with every morning that passed. To say that we will return, IS AN UNDERSTATeMENT! The care, compassion, and family atmosphere that the entire property consistently provided is barn none. Can't wait to celebrate with OUR Cartagena family in the near future. Juan David, Andres, Elvis, and Elmer are the mainstays that will always have a special place in our hearts with how they made us feel welcomed and consistently comfortable with whatever request, question, and accommodation that we had. THIS IS OUR SECOND HOME AND WE ARE FOREVER GRATEFUL FOR EVERYTHING THAT THE STAFF AND HOTEL DID.

I spent just one night here and it was very comfortable. The staff was very helpful when I arrived very late from the airport. It's a pretty older house in an accessible neighborhood (although the immediate surrounding streets aren't very charming.) Breakfast in the courtyard (included) was very pleasant. One small complaint: there is no way to adjust the temperature of the water in the shower. It was hot -- it's the tropics! -- so I didn't mind. But it would be helpful to get that fixed. Overall -- good value for money.

The staff treated me as I was part of their Family member. I wish to express my gratitude to a few of the staff members as follows; Miguel, Elmer, Gregoria and Nichol. On my last day, a couple of staff members were on their day off for rest and were filled by new staff with the same atmosphere of Family Oriented members. On my nest trip back to Cartagena, I will be sleeping in this Family Atmosphere on my return trip. Thank you Staff for making my stay in Hotel Boutique Castillo Ines Maria a memoriable stay. Thank you Staff.

My daughter and I checked in on Christmas Eve. We took a quick shower and quickly found out there was no hot water and the attached to the wall hair dryer didn't work. We told the front desk and someone came up and looked at our shower and sure enough, the water heater was broken as well as the hair dryer. They told us it would be fixed but they didn't know when because it was Christmas. Well, it was also Christmas for us. In the hospitality business, there are no holidays in my opinion. And, why wasn't this checked before? We stayed that night and found out that there were no blankets in the room either. There were only 5 guests in the hotel, yet there was no time to help us. However, the staff did manage to put on a Christmas Eve dinner complete with loud music until around 11 PM. We went out on Christmas for a walk and returned at 3 PM - our room had not been cleaned, and of course the hot water was not fixed, no blankets, no hair dryer, no hangers. And one more thing - although advertised as having a bar/lounge, there wasn't one. We decided to check out and find a better place. We agreed to pay for two nights and to cancel the other 5 nights. They did not refund any money and to the credit of Hotels.com, a representative advocated for us but the hotel refused to refund the 5 nights. Don't stay here and I suggest you read reviews on other sites. This hotel should be removed from Hotels.com.

Very friendly staff. The breakfast was a great treat every morning. Homemade crepes and pancakes. The room was clean and quiet and the air conditioner worked very well.

All was good

A wonderful stay. Everyone was very friendly and helpful. La señora de la cocina was extremely nice. Thank you!

Very good service from the employee at the check in. The room was clean and confortable. The breakfast was good as well. Good location and good security.

The property was clean and cozy . Cindy the Manager was very helpful and attentive. Free parking and 5 min walk to the beach. 2 min walk to a grocery Stor Amd 10 min walk to the centre Walled city amazing restaurants , bars and night clubs.

A nice gem tucked away off the centre of Cartagena. A few steps to the walled city, a block away to the beach and away from the traffic noise. The attention is excellent and service top notch.

Well, this boutique hotel exceeded our expectation mainly because of the attentiveness of the owner and her staff. Thank you so much Inez, Cindy, Julio, Juliana, Junior, Gregoria and anyone else whose name I didn't know. Kindness begets kindness. If you are looking for perfection and standards of the high end hotel chains, this is not the one for you. But if you are a global traveler and want to experience the flavor of Cartagenian colonial charm in a quiet, safe barrio close to the walled city, this is the place for you. The hotel is within a five min walk from a Hop on Hop Off bus stop which you can buy tickets for at the hotel and we highly recommend. Also,a private tour with Enrique, our guide, to Baru was a memorable day. A simple breakfast entree changed daily but you must like eggs, great fruit, good coffee; my favorites were the pancakes and the crepes.