I have not received the 500 yuan deposit when checking out. And the staff did not resolve it satisfactorily for me, saying that my visa card had a problem, I requested a refund in another way, alipay or direct transfer via card or cash but they did not agree. I had to wait until I returned to Vietnam. Before returning, I added the hotel on wechat but when I texted them, there was no response. So I lost my deposit? Apart from this, everything from the location to the cleaning staff and amenities were good. After this incident, I hope the hotel will resolve it and contact me.