Overall Ratings & Reviews Grand Zuri Hotel Pekanbaru

Hello Ms. N*a*, Thank you for your review. We are pleased to know that your stay was pleasant and that the hotel's location near the city center provides added convenience. We look forward to welcoming you back to the Grand Zuri Pekanbaru Hotel with another pleasant experience. Please convey our warm regards to all your family members at home. Best regards, Antonius Budiono, General Manager

Hello Ms. D*a*, Thank you very much for your positive review on Traveloka. We are very happy to hear that the hotel's strategic location, cleanliness, comfort, and friendliness of our staff always provide a pleasant experience for you. Reviews like this are a great motivation for the entire team to continue to maintain the quality of service. We warmly look forward to welcoming you back to Hotel Grand Zuri Pekanbaru, convey our warm regards to all family members at home. Closest regards, Antonius Budiono. General Manager

Hello Mr. R*t*, Thank you for choosing Hotel Grand Zuri Pekanbaru for your business trip. We are delighted to know that you had a comfortable stay with us. We hope that Hotel Grand Zuri Pekanbaru will always be your best choice for every future visit. We look forward to welcoming you back, and convey our warm greetings to all your family members at home. Best regards, Antonius Budiono, General Manager

Dear Sir/Madam, Thank you for your positive review and perfect 10/10 rating. We are very pleased to know that the cleanliness, tidiness, and strategic location of the Grand Zuri Pekanbaru Hotel provided comfort for you during your stay. This appreciation is a motivation for our entire team to continue to maintain the best service and facility standards for every guest. We look forward to the opportunity to welcome you again on your next visit, and we hope that every stay at Grand Zuri Pekanbaru always leaves a pleasant impression. Best regards, Antonius Budiono. General Manager

Dear Reka B., Thank you for your review and feedback. We fully understand the inconvenience you experienced regarding the cost of replacing the linens. Upon our direct inspection, we discovered that the linens in question—the sheets and duvet cover—were indeed stained quite heavily in several areas, mostly from chocolate-based foods. To restore them to their original clean condition, a special chemical was used. However, despite the cleaning process, the stains remained, making the linens unusable, as it would lower the quality and cleanliness standards we maintain for all our guests. The replacement policy is not merely a penalty, but rather a form of accountability for damage to facilities that are no longer fit for use. We consistently implement this to ensure every guest experiences with the highest standards of cleanliness and comfort. We value every guest's feedback, including yours, and will continue to strive to maintain transparency and provide the best service. We hope to welcome you back in the future with a more memorable experience. Please extend our warmest regards to all your family members at home, and see you again at Hotel Grand Zuri Pekanbaru. Best regards, Antonius Budiono, General Manager

Dear Guest, Warm greetings from Hotel Grand Zuri Pekanbaru. Thank you for sharing your review and photos of your stay. We are pleased to know that our hotel's location was convenient and made it easy for you to enjoy the culinary delights around the hotel. We look forward to welcoming you back with even better service in the future. Please convey our warm regards to all your family members at home. Best regards, Antonius Budiono, General Manager.

Dear Sir/Madam, Warm greetings from Hotel Grand Zuri Pekanbaru! We are very grateful for taking the time to provide a positive review of your stay. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff. Comments like this are a great motivation for our team to continue providing the best service to every guest. Thank you for choosing Hotel Grand Zuri Pekanbaru. We look forward to welcoming you back in the future. Best regards, Antonius Budiono, General Manager

Dear Mr. Andreas G. P., Warmest greetings from Hotel Grand Zuri Pekanbaru! Thank you for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your stay with us, particularly our strategic location near Mall Pekanbaru and convenient access from the airport. It’s also a pleasure to know that you found your room spacious, clean, and comfortable, along with our well-appointed bathroom facilities. Your kind words about our friendly and helpful staff are truly appreciated. We take great pride in delivering exceptional service, and your feedback serves as a wonderful motivation for our team. Once again, thank you for choosing Hotel Grand Zuri Pekanbaru. We look forward to welcoming you back for another memorable stay in the future. Best regards, Antonius Budiono General Manager

Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that you enjoyed the comfort, cleanliness, and strategic location of Hotel Grand Zuri Pekanbaru. We hope you had a pleasant stay, and we look forward to serving you again in the future. If you have any special needs for your upcoming visit, our team is ready to assist. Best regards, Antonius Budiono, General Manager

Dear Ikhsan P., Thank you for your review. We are pleased to hear that our hotel's location is convenient and strategic, especially with the variety of culinary options nearby. We hope you enjoyed your meal. If there is anything we can do to make your visit even more memorable, please don't hesitate to contact us. We look forward to welcoming you back to Hotel Grand Zuri Pekanbaru. Best regards, Antonius Budiono, General Manager.

Dear Sir/Madam, Thank you for this short but enthusiastic review! We are very happy to hear that your experience at Hotel Grand Zuri Pekanbaru was "great." 😊. If there is anything we can improve or you have any feedback, please feel free to share. We look forward to welcoming you back with the best service. Best regards, Antonius Budiono, General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay at Hotel Grand Zuri Pekanbaru. We are delighted to hear that you enjoyed our friendly and helpful staff, clean room, and delicious food - especially our nasi goreng kari . It’s wonderful to know that our central location near the mall added convenience to your stay. We’re sorry your time was limited, but we’d be thrilled to welcome you back for a longer visit so you can explore more of what Pekanbaru has to offer. Your kind words mean a lot to us, and we look forward to serving you again in the future. Safe travels, and see you soon. Warm regards, Antonius Budiono General Manager

Dear Mr./Ms. F*y, Thank you for your valuable review and feedback. We are delighted to hear that you had a pleasant stay. Your feedback regarding guest loyalty is greatly appreciated—it serves as an important reminder for us to continuously improve our service. We are committed to providing the best, including a more meaningful loyalty program for your next visit. See you again at Hotel Grand Zuri Pekanbaru. Best regards, Antonius Budiono, General Manager

Dear Sir/Madam, Thank you for your feedback and understanding. We are pleased to offer you a room upgrade option with additional benefits for your convenience. We always strive to provide the best service based on room availability at check-in. For your next visit, our team is ready to help ensure a more optimal stay. Best regards, Antonius Budiono, General Manager

Hello Ms. Sanna, Thank you for sharing your experience at Hotel Grand Zuri Pekanbaru. We greatly appreciate your feedback regarding our elevator access system. We would like to clarify that our policy of restricting elevator access to each guest's floor is part of our commitment to providing a safe and comfortable stay for all guests. This system is designed to protect the privacy and security of all guests staying at our hotel. We understand that this policy may slightly limit your mobility. Therefore, our front office team is always ready to assist you if you need to visit guests on other floors during your stay. Thank you for your understanding and support of our policy. We look forward to welcoming you back to Hotel Grand Zuri Pekanbaru with even better service. Best regards, Antonius Budiono, General Manager

Dear Ms. Imelda, Thank you for sharing your review of the strategic location of the Grand Zuri Hotel Pekanbaru. We are pleased that you enjoyed the easy access to shopping centers and various culinary delights around the hotel. A convenient location is indeed one of our strengths, and we hope you also found it comfortable during your stay. See you next time, Ms. Imelda. Best regards, Antonius Budiono, General Manager

Dear Mrs. M*s. We at Hotel Grand Zuri Pekanbaru are very touched to see the photo of you and your mother having breakfast at our restaurant. Thank you sincerely for your 5-star rating and review of our delicious food, complete amenities, and strategic location, perfect for a family vacation. It was a pleasure to be a part of your precious moments. A "recommended" review from a special guest like you is a great honor for us. We hope to welcome you and your family back with special offers on your next visit. Please convey our warmest regards to all your family members at home. Best regards, Antonius Budiono. General Manager

Dear Mr. Adi I, The entire team at Hotel Grand Zuri Pekanbaru is very grateful for the opportunity to serve you. We are delighted to hear that you were pleasantly surprised by the upgrade from Superior to Deluxe – this is a token of our appreciation for special guests like you. Your warm review has brought smiles to our entire team, especially the front office. We are committed to continuing to provide more special surprises on your next visit. See you again at Grand Zuri Pekanbaru, a place where every guest is family. Please also extend our warmest regards to all your family members at home. Sincerely, Antonius Budiono. General Manager

Dear Mr. Ade N., Warm greetings from Hotel Grand Zuri Pekanbaru! We are very happy to read your review that your stay experience at our hotel is "Okay, great" and suitable for a staycation. This short but meaningful review is a motivation for us to continue to provide a pleasant stay experience for all guests. Thank you for choosing Hotel Grand Zuri Pekanbaru as your staycation destination. We hope to welcome you back for a better stay experience in the future. Best regards, Antonius Budiono. General Manager

Dear Mr. Saiful A., Thank you for sharing your happy family moments at Hotel Grand Zuri! Your photos with your family while having breakfast and swimming really warm our hearts. This is the kind of family happiness that we always strive for. We promise to continue to improve our facilities for a more exciting family vacation. See you on your next visit. Our team can't wait to welcome your family back, please convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager