J***o

10,0

/10

Reviewed 5 week(s) ago

Nice place , staff ramah , clean

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Accommodation's Reply

30 Sep 2026

Dear Valued Guest, Thank you very much for taking the time to share your wonderful review with us. We are delighted to know that you had a pleasant and enjoyable stay at Pacific Palace Hotel Batam. Your kind words and positive feedback are truly appreciated and will certainly be shared with our team as a source of encouragement to continue providing warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Pacific Palace Hotel Batam in the near future. Warm regards, Pacific Palace Hotel Batam

R***a

10,0

/10

Reviewed 12 week(s) ago

Very clean and comfortable, pleasant.

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Accommodation's Reply

30 Sep 2026

A***s

Leisure

10,0

/10

Reviewed 12 week(s) ago

The staff was friendly and immediately informed us if we left something in the room. Excellent, honest.

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1 people find it helpful

Accommodation's Reply

30 Sep 2026

Q***q

6,6

/10

Reviewed 12 week(s) ago

Check-out time, when I got to the room, I pressed the bell, my device was on, even though it was only 12 o'clock.

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Julawati K.

Leisure

10,0

/10

Reviewed 15 week(s) ago

Clean hotel, good and friendly staff, delicious food... Second time stopping here.. Really enjoyed staying here 💖

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Accommodation's Reply

30 Sep 2026

MerryerL S.

10,0

/10

Reviewed 15 week(s) ago

Highly recommended for families, complete breakfast, cheap prices, and strategic location.

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Accommodation's Reply

30 Sep 2026

G***g

Business

8,5

/10

Reviewed 15 week(s) ago

Easy location, comfortable and clean rooms.

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Muhammad G. I.

Staycation

9,7

/10

Reviewed 15 week(s) ago

Clean, next to or near spotted deer breeding such as in Bogor.

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1 people find it helpful

K***y

Staycation

9,4

/10

Reviewed 18 week(s) ago

The staff was friendly, the room was clean, and the bathroom was clean. The only small issue I have is the room that they gave me was a connected room, and I could hear the noises that the other hotel guests were making.

2 people find it helpful

P***e

8,5

/10

Reviewed 19 week(s) ago

Maintain and improve. And always maintain quality.

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1 people find it helpful

D***n

8,8

/10

Reviewed 23 week(s) ago

Breakfast is very varied, the service is friendly.

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1 people find it helpful

Verified Traveler

10,0

/10

Reviewed 24 week(s) ago

Very good & friendly front staffs

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Nitin K.

Business

9,4

/10

Reviewed 24 week(s) ago

I got a free upgrade and the staff gave me a room with a harbor view (or whatever best view they could offer). The staff were cooperative all throughout my stay. Sauna was good. Overall, a pleasant stay.

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Herlina S.

10,0

/10

Reviewed 26 week(s) ago

It's top notch, with prices that are quite affordable compared to hotels in its class, it turns out that Pacific is the best.

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Feiby E.

Leisure

10,0

/10

Reviewed 28 week(s) ago

First check in, the service was friendly and very good, when we arrived at the room it was beyond expectations, initially I thought the room was small but in fact the room was quite spacious and suitable for families.

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S***r

Staycation

9,4

/10

Reviewed 30 week(s) ago

The staff was friendly, especially the front desk.

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E***a

9,7

/10

Reviewed 36 week(s) ago

The hotel staff are all friendly, the rooms are clean.

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Ifa K.

10,0

/10

Reviewed 39 week(s) ago

Clean rooms, friendly service, recommended for family vacations

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2 people find it helpful

Reza M.

Leisure

7,4

/10

Reviewed 40 week(s) ago

The staff is very professional and friendly. However, management needs to take the initiative to provide a free shuttle service from various international ports such as Harbour Bay, Batam Center, and Sekupang, and even Hang Nadim Airport, considering that many domestic and international tourists arrive in Batam through the ports and airports I mentioned. The price of a night at this hotel is already high, so it would be appropriate to provide a free shuttle service not only to Grand Mall Batam. CMIIW. Thank you.

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Reza M.

Leisure

9,4

/10

Reviewed 40 week(s) ago

The hotel staff has done a good job. However, there is no shuttle service from the Pacific Hotel to the three international ports in Batam (Harbour Bay, Batam Center, and Sekupang), Telaga Punggur Port, and Hang Nadim Airport. The hotel's price is quite high, but it should be worth providing a shuttle to the airport and harbor (tourists will come and stay in Batam). Hotel management should consider this.

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Pacific Palace Hotel

Overall Ratings & Reviews Pacific Palace Hotel

8,6

8,5

8,4

8,6

8,6

Traveler Reviews Pacific Palace Hotel