Overall Ratings & Reviews favehotel MEX Tunjungan Surabaya

The place is comfortable and clean, suitable for holidays.

The location is strategic, easy to go anywhere and there are many food choices around the hotel.

The hotel is clean, the service is good

The advantage of this hotel is its location, very close to Tunjungan Plaza. The rooms are quite clean, the facilities are quite good, minus the hairdryer and relatively fast Wi-Fi. The downside is the lack of food variety, and the taste is quite ordinary. Unfortunately, the gym was occupied by another agency, so it couldn't be used. The rooms are also quite small, perhaps due to its location in central Surabaya.

Recommended for those who want to go for a walk in the Tunjungan Mall area because it is very close 👌

friendly staff, can check in early

Very good, all good and awesome

Staff are friendly, rooms are always clean.

The staff was very friendly and accommodating.

Thank you, overall ok, thank you, no headaches when looking for low budget accommodation

The receptionist was a bit lacking. In my experience at other hotels, usually during the check-in process, they will reconfirm the reservation, starting from the name of the person who booked, the type of room/bed, whether the room includes breakfast or not + information on which floor the restaurant is on. Eh, there was no confirmation at all. Well, the positive thing is that the check-in process was faster, but it was not very informative. Then the next morning I confirmed with the receptionist by phone, asked which floor the breakfast was on (coincidentally, there were 2 on the restaurant sign). I just said "I want to ask where the breakfast is at..." eh, he was cut off and answered immediately. Well, the positive thing is that the guy was visionary, he already knew what the question was, so he answered before the guest finished speaking. But, if I may suggest, it would be better to let the guest finish their sentence first, so that communication is more polite and comfortable.

Near the downtown area if there is an event, or just want to take a walk, this can be a reference.

Overall good, but the food is not very varied...

the breakfast menu and the restaurant atmosphere are not comfortable

The friendly front office staff who welcomed us were very impressed and helped us find a room with a window facing the street...

Great.. Very impressive stay at favehotel.

The hotel staff was responsive when I arrived early in the morning. Although I couldn't check in yet, I was able to leave my things and clean the hotel.

The hotel is nice and clean. near city center and Tunjungan Plaza. The parking lot is quite tricky and the room is relatively small

The hotel is in a very strategic location, there are lots of culinary delights around, the price is really good, next time I will stay there again.

Unfortunately, I had a disappointing experience at this hotel. 1. Cleanliness was below expectations — even the door to the room was dirty, which immediately gave a poor impression. 2. The room had no window, and there was no prior information about it. It felt cramped and uncomfortable throughout the stay. 3. The towels were faded and not properly clean, far from what you’d expect at this price point. 4. Breakfast was another letdown — limited variety, cold food, and poor presentation. It felt more like an afterthought than a service to enjoy. 5. The parking lot was extremely narrow and difficult to navigate, especially for larger vehicles. It added unnecessary stress to the stay. 6. Overall, I found it overpriced for the quality delivered. With the same budget, there are far better options elsewhere that offer more value and a better guest experience. I hope the management takes this feedback seriously. Would not recommend unless improvements are made across the board.