Traveloka (565)
Other sources (312)
8,5
Very Good
From 565 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,4
Location
8,7
Service and Facilites
8,5
People often mention about 89 HOTEL
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Staff Friendliness (8)
Room Space (7)
Distance to City Center (6)
Surroundings (6)
Bedroom (6)
Hotel Area (6)
Taste (6)
Variety (6)
Accessibility (5)
Check-in/out Time (5)
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Traveler Reviews 89 HOTEL
Number of reviews per page
20
40
Customer reviews
R***a
Business
8,3
/10
Reviewed 4 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
1 people find it helpful
R***a
Business
8,5
/10
Reviewed 4 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly.
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L***y
Leisure
6,6
/10
Reviewed 4 week(s) ago
I have ordered/requested a smoking room, but when I checked in I was not responded to.
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a***l
Staycation
9,4
/10
Reviewed 10 week(s) ago
All good when I stayed in this hotel and nearby with shopping mall and restaurants.
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S***n
10,0
/10
Reviewed 12 week(s) ago
clean, comfortable, friendly staff
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A***l
Leisure
6,6
/10
Reviewed 17 week(s) ago
The room I was staying in, the floor carpet was dirty and not properly cleaned. The aircon needs servicing, the room was very warm for many hours. Only during the night does it get a bit better.
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GG
Ganesan G. P.
Leisure
10,0
/10
Reviewed 26 week(s) ago
89 Hotel in Batam is one of the best hotel their service is excellent and staff are friendly and helpful. The Breakfast is one of best. Walking distance to Grand Mall just across the road, walking distance to because mall and many good food eateries around the hotel.
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T***h
8,5
/10
Reviewed 35 week(s) ago
A very good location with market a short distance behind.
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F***a
Leisure
10,0
/10
Reviewed 42 week(s) ago
All the staff are very friendly and polite. I will come back here again if I go to Batam, the access to the city is very easy because the location of the hotel is in the middle of the hotel.
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Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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F***a
Leisure
10,0
/10
Reviewed 42 week(s) ago
The hotel staff was very friendly and helped me during check-in.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Thank you for your rating of our hotel. We greatly appreciate the time you have taken to share your experience and insights during your stay at 89 Hotel. Best regards. 89 Hotel Batam.
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Natalina W.
Leisure
6,8
/10
Reviewed 46 week(s) ago
I want faster check out but must wait so long. They ask me to sitting in lobby first but my grab came already.
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Nguyen T. M. H.
10,0
/10
Reviewed 47 week(s) ago
Quite good hotel. Only 1 thing unlucky when we were there. Hotel did some innovation, so noisy at noon time when we were resting.
1 people find it helpful
I***m
6,5
/10
Reviewed 52 week(s) ago
The staff are unfriendly, rude, especially Gita, I suggest replacing them, the effect will be the loss of customers, thank you.
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TG
Tengku G. R.
10,0
/10
Reviewed 56 week(s) ago
very good, will stay again.
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RB
Rosli B. J.
8,5
/10
Reviewed 66 week(s) ago
Been there a few times before Covid, enjoying the Sauna and Hot Water and decided to be back. Sadly, they are doing some cleaning to the Sauna room. Adding on the internet wifi was not that good. Was there to check emails from my laptop but the wifi is not reachable. So decided to stay somewhere else. Was there for just 1 night.
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Accommodation's Reply
10 May 2024
Dear Guest,
We take your concerns seriously and are committed to addressing them to ensure a better experience in the future. Thank you for bringing this to our attention.
We sincerely apologize for any discomfort you may have experienced during your stay. Your comfort and satisfaction are of utmost importance to us. If you encounter any issues or inconveniences during your stay, please do not hesitate to reach out to us during your stay, We will assist you promptly and ensure that you have a more enjoyable and pleasant experience.
We hope to have the pleasure of welcoming you back to 89 Hotel in the future.
Thank you once again for choosing 89 Hotel Batam and for sharing your thoughts with us.
TG
Tengku G. R.
10,0
/10
Reviewed 69 week(s) ago
Very good friendly food is very tasty.
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Accommodation's Reply
10 May 2024
Dear guest
We thank you for the time you have taken to share your experience during your recent stay with us.
On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.
Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.
Best Regards
GRO 89 Hotel Batam
MF
Mohamad F.
6,0
/10
Reviewed 93 week(s) ago
First time my experience that the Hotel reception keep my Passport till check out.
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Accommodation's Reply
21 Nov 2023
Dear Guest,
Thankyou so much for taking your time to gives us the feedback..
Guests are always asked for their preferences. Either cash / passport as the room deposit and at the same time we could help safe keeping for the guest.
We always respect our guests' choice and in fact many of our regular guests prefer to have their passports with us inform us so they could venture with peace of mind.
Thank you so much for your time and understanding ,
Best Regards
Karin GRO 89 Hotel
D
Delima
6,5
/10
Reviewed 104 week(s) ago
The room is cramped, the shower doesn't have hot water.
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Z
Zulkifli
9,7
/10
Reviewed 110 week(s) ago
Hotel yang bersih dengan aroma yang wangi. Lokasi strategis dekat dengan mall dan tempat makan.
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at
andika t. w.
6,0
/10
Reviewed 113 week(s) ago
I was disappointed with the hotel service, ordered 1 single, got 2 beds, cooked husband and wife sleeping separately.
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1 people find it helpful
Number of reviews per page
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