a***a
Staycation
9,1
/10
Reviewed 3 day(s) ago
The location, cleanliness, and other things were good. However, when I arrived at 3:00 AM for check-in, the room wasn't finished yet. It should have been ready by 2:00 PM. I also requested mirror art, but it wasn't provided. They gave me a cake. It would have been fine if I had replaced it with a cake, but there was no confirmation.
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Accommodation's Reply
05 Aug 2026
Thank you for taking the time to share your experience staying at Santika Bogor. We apologize for any inconvenience caused by your unsatisfactory experience. We assure you that such an incident will not happen again. We will evaluate all your feedback to improve our services in the future. We hope to welcome you back to Santika Bogor for a better experience in the future. Sincerely, Denny Viriyathana, General Manager
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