Dear Guest, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations. As a budget capsule hostel, our capsules are designed to provide guests with a private and comfortable sleeping space. Our hostel is located in a conserved heritage shophouse, and as we are renting the property, there are structural and conservation restrictions that prevent us from altering the layout or creating larger rooms and dormitory spaces. Regarding the noise, shared accommodation means guests from different countries and backgrounds stay together. While we encourage everyone to observe quiet hours and be considerate of fellow guests, we are unfortunately unable to fully control the behaviour of every individual especially after hostel operating hours. We appreciate your understanding and thank you for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, May Senior Hostel Manager

Dear Guest, Thank you very much for your perfect 10/10 review and for choosing to stay at 7 Wonders Capsule Hostel Jalan Besar outlet. We are delighted to hear that you found our hostel clean, affordable, and good value for money. It is also wonderful to know that you enjoyed our complimentary breakfast and experienced the warm hospitality of our friendly team. Your kind words are greatly appreciated and motivate us to continue providing a clean, comfortable, and welcoming environment for all our guests. Thank you once again for your support. We look forward to welcoming you back to 7 Wonders Capsule Hostel at Jalan Besar on your next visit to Singapore. Sincerely, May Senior Hostel Manager

Dear Guest, Thank you for taking the time to share your feedback and for staying at 7 Wonders Capsule Hostel Jalan Besar outlet. We are delighted to hear that you found our staff friendly and helpful. Your kind words are greatly appreciated and will certainly be shared with our team. We are sorry to learn that you found the bed too firm. Our mattresses are fitted with customised protective covers as part of our bed bug prevention measures. While we understand that the firmness may not suit every guest's preference, these covers help maintain hygiene and protect our guests by reducing the risk of bed bug infestations, which are a common concern in backpacker hostels due to travellers arriving from different destinations. Thank you once again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, May Senior Hostel Manager

Dear Guest, Thank you for your feedback and for your kind comments about our service. We sincerely apologise that your stay was disturbed by the noise from other guests. As a shared backpacker hostel, we do our best to remind guests to observe quiet hours and be considerate of others. However, we are unable to fully control guests' behaviour, especially after our operating hours. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future. Sincerely, May Senior Hostel Manager

Dear Guest, Thank you very much for your perfect 10/10 review and for choosing to stay at 7 Wonders Capsule Hostel Jalan Besar outlet. We are delighted to hear that you enjoyed the hospitality provided by our reception team. Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering excellent service. It is especially rewarding to know that you would choose to stay with us again. We sincerely look forward to welcoming you back on your next visit to Singapore. Sincerely, May Senior Hostel Manager

Dear Ha Ngoc A, Thank you very much for your perfect 10/10 review and for choosing to stay at 7 Wonders Capsule Hostel Jalan Besar outlet. We are delighted to hear that you enjoyed our convenient location near the city centre, found it easy to get around, and appreciated our flexible check-in arrangements. Your kind words and continued support mean a lot to our team. It is especially rewarding to know that you would choose to stay with us again. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Singapore. Sincerely, May Senior Hostel Manager

Dear Guest, Thank you for taking the time to share your feedback and for choosing to stay at 7 Wonders Capsule Hostel Jalan Besar outlet. We are delighted to hear that you had an overall good stay and appreciated our affordable rates, convenient location, and easy access to public transportation. It is always rewarding to know that our hostel offers good value for guests exploring Singapore on a budget. Thank you once again for your kind review and support. We truly appreciate it and look forward to welcoming you back to 7 Wonders Capsule Hostel at Jalan Besar on your next visit to Singapore. Sincerely, May Senior Hostel Manager