Arrived on time at 14.00 and was already tired and wanted to rest quickly, but when we got there we were told to wait because the room wasn't ready, okay if we had to wait 5-10 minutes, we waited 45 minutes before we could check in, and there was no compensation from the hotel for the late check in, the receptionist staff on duty at that time didn't want to be blamed and said "sorry but this is not my fault, but the fault of the staff on duty cleaning the room". even though it was enough to apologize and not defend yourself, because after all they are still one team of lpp hotel staff. even though the receptionist could have been friendlier and could have controlled her emotions, and if there was no late check in, this hotel is good and comfortable, but unfortunately from the start I had an unpleasant experience