Overall Ratings & Reviews BEST WESTERN Mangga Dua Hotel & Residence
Explore BEST WESTERN Mangga Dua Hotel & Residence
Traveloka (4.151)
Other sources (99)
8,3
Very Good
From 4.151 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,3
Meal
8,3
Location
8,3
Service and Facilites
8,3
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Staff Friendliness (43)
Distance to City Center (39)
Bedroom (39)
Ambiance (37)
Taste (37)
Variety (34)
Room Space (33)
Hotel Area (30)
Bathroom (28)
Check-in/out Time (26)
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Traveler Reviews BEST WESTERN Mangga Dua Hotel & Residence
Number of reviews per page
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40
Customer reviews
S***o
Business
10,0
/10
Reviewed 3 day(s) ago
Clean rooms and good service, lots of choices of food and delicious👍
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Accommodation's Reply
22 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
I***a
8,5
/10
Reviewed 7 day(s) ago
When I entered the room, the floor had just been mopped, but when it was dry, my feet still felt dirty when I stepped on the floor. The service was friendly, the response was fast, there were lots of TV shows to choose from, the view was of North Jakarta, there was a hair dryer, only the cupboard handle was loose because the bolt was missing. When I sat on the toilet, there were several cables hanging down on the left wall that were not covered with tape.
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact us.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
E***a
Staycation
8,5
/10
Reviewed 1 week(s) ago
For the room, it is highly recommended, cleanliness is also OK. Facilities are OK. Staff service is friendly. But for breakfast, the variety should be increased a little more, sis.
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+3
1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
suherman
10,0
/10
Reviewed 2 week(s) ago
Friendly hotel staff at check in
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Suherman,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
M***a
Staycation
9,7
/10
Reviewed 2 week(s) ago
The staff is helpful, easy access, booked a deluxe king room and was given an executive room because it was busy, they said. The hot water and minibar are really good. There is free parking. The staff at the restaurant who was manning the waffle stall were very friendly, I forgot the first letter of his name, Mr. K looks like a senior chef, the other staff are also friendly. If you are looking for comfort and there is an event at Ancol/JIExpo, this is really good in my opinion. The only downsides are the elevator is slow and there are very few sockets in the room, and for a big meal the breakfast is not very varied.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
M***a
10,0
/10
Reviewed 2 week(s) ago
Good service, clean rooms. The food is quite varied.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
a***a
Business
9,1
/10
Reviewed 3 week(s) ago
The service is good, the hotel is close to Mangga Dua, within walking distance, and there's a wide variety of food.
The room has a balcony.
Consequences: The elevator takes a while to wait.
The room needs improvement.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
T***n
Staycation
6,8
/10
Reviewed 3 week(s) ago
Old pillowcase with yellowish fur
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact us.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
L***y
Staycation
10,0
/10
Reviewed 5 week(s) ago
Strategic location, there is a swimming pool and playground for children.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
F***e
9,7
/10
Reviewed 5 week(s) ago
Recommended for shopping around Mangdu
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
G
Guest
8,5
/10
Reviewed 6 week(s) ago
The location is strategic, there are many food sellers around, and everything else is good, the only thing that is lacking is that the elevator queue takes too long, it's a tall building but only has 2 elevators so if there are lots of people going up it takes a long time to wait.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
AA
Annisa A.
8,7
/10
Reviewed 6 week(s) ago
Overall lumayan just a lil bit advice, hot food has to be served hot and cold food has to be serve cold 😇
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Accommodation's Reply
15 Aug 2025
Dear Annisa A,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
Y***i
Staycation
8,7
/10
Reviewed 6 week(s) ago
The facilities are very good and complete, but the breakfast menu is very limited and not very tasty, it tastes bland.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
l***o
Staycation
9,3
/10
Reviewed 6 week(s) ago
delicious food, lots of variety, comfortable rooms, only the TV seems to need to be upgraded to a smart TV
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
I***n
8,5
/10
Reviewed 6 week(s) ago
The hotel is nice, close, the pool is covered so it's not hot
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
N***l
Leisure
10,0
/10
Reviewed 7 week(s) ago
Friendly service, nice swimming pool, very good rooms, close to everywhere.
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
mr
meyra r.
Leisure
8,5
/10
Reviewed 7 week(s) ago
The hotel staff were friendly and responsive, but the room we got was a bit smelly. It only took 3-4 hours to clean it, and it seemed like the bathroom exhaust was broken. The food was pretty good.
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Meyra R,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
M***a
Staycation
10,0
/10
Reviewed 8 week(s) ago
My first staycation here was very enjoyable, the service was very responsive & friendly, the cleanliness of the room was very satisfying, next time I will stay here again 🤍
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Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
S***a
Staycation
8,1
/10
Reviewed 8 week(s) ago
because it was crowded and lack of staff, the check-in process took an hour and a half standing in line, it was really an unpleasant experience. towels were never finished, elevator access cards were also never finished. The waiting time for the elevator was also quite long.
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2 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
K***s
Staycation
10,0
/10
Reviewed 8 week(s) ago
Breakfast, a plentiful menu can be tasted as long as your stomach can accommodate it hehehe.
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Value Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Management
Best Western Mangga Dua Hotel and Residence
Number of reviews per page
20
40
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