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8,5
Very Good
From 1.466 reviews
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Cleanliness
8,6
Room Comfort
8,4
Meal
8,4
Location
8,8
Service and Facilites
8,5
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Staff Friendliness (29)
Bedroom (26)
Distance to City Center (25)
Room Space (24)
Bathroom (23)
Accessibility (21)
Ambiance (20)
Taste (19)
Surroundings (18)
Variety (16)
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Traveler Reviews Amaris Hotel Ambon
Number of reviews per page
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40
Customer reviews
m***a
Business
8,5
/10
Reviewed 1 day(s) ago
I recently stayed at the Amaris Hotel Ambon and was very satisfied with my stay. The hotel offers a comfortable atmosphere and modern facilities.
*Ambience/Facilities:*
The Amaris Hotel Ambon has a modern and minimalist interior design, with a spacious and elegant lobby. The hotel rooms are also very comfortable, with soft beds and complete amenities, such as air conditioning, flat-screen TVs, and free Wi-Fi. Other facilities include a restaurant, meeting rooms, and concierge services.
*Food:*
The food at the hotel restaurant is delicious and varied, with a menu that includes Indonesian and international dishes. I really enjoyed the breakfast, which offered a variety of menu options, such as fried rice, fried noodles, and toast.
*Staff Assistance:*
The hotel staff were very friendly and professional, always with smiles on their faces. They were very helpful and responsive to my needs throughout my stay, including assisting me with check-in and check-out.
*Highlights:*
One of the things that made my stay special was the hotel's strategic location, close to downtown Ambon and various tourist attractions. I also really appreciated the fast and stable free Wi-Fi, which allowed me to stay connected with my family and friends.
*Price:*
I felt that the price I paid was very appropriate for the quality of the facilities and services provided by the hotel. For a relatively affordable price, I was able to enjoy a comfortable and enjoyable stay.
*Location:*
Hotel Amaris Ambon is located in the center of Ambon, making it very easy to access various tourist attractions, shopping centers, and famous dining options. The hotel's strategic location allowed me to explore the beauty and rich culture of Ambon.
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F***i
10,0
/10
Reviewed 4 week(s) ago
Great... Will stay again
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you for this brief but meaningful review. We are delighted to know that your stay left a positive impression and made you want to return. For us, guest satisfaction is our greatest motivation to continue maintaining comfort and sincere service. We hope your next visit will be even more enjoyable, with an experience that may exceed your expectations. We look forward to welcoming you back to Hotel Amaris Ambon. Sincerely, Hotel Manager
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M***a
10,0
/10
Reviewed 4 week(s) ago
Very comfortable, clean, basically it's really nice to stay here
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you for your warm review. We are delighted to learn that the comfort and cleanliness of our hotel made your stay enjoyable. Maintaining cleanliness and creating a comfortable atmosphere are our top priorities, ensuring every guest feels at home. Reviews like these inspire the entire team to consistently provide the best service. We look forward to welcoming you back again soon for an equally enjoyable, if not even better, experience. Sincerely, Hotel Manager
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R***a
6,0
/10
Reviewed 6 week(s) ago
The bathroom water is not hot, the staff is often confused and careless.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you for taking the time to share your experience during your stay at our hotel. We are very sorry to hear that you experienced inconvenience regarding the hot water in the bathroom and the less than optimal service from our staff. Your complaint is of serious concern to us. Regarding the hot water issue, we are conducting a thorough check of the water heating system to ensure a similar incident does not occur again. As for the error by our staff, we offer our sincere apologies. We recognize that prompt and professional service is an important part of guest comfort, and we have conducted further evaluations and training for our team to improve the quality of our service. Your feedback is very important to us as we continue to improve. We hope to have the opportunity to welcome you back with an even better experience in the future. Sincerely, Hotel Manager
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G***t
10,0
/10
Reviewed 6 week(s) ago
Good facilities, reasonable price, comfortable and strategic location, and fast response when there are complaints from customers 🤗
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you for your positive review. We are delighted to learn that the facilities we provide meet your expectations, are comfortable, and are worth the price. Your appreciation for our prompt response to your complaint truly motivates our team to maintain and improve the quality of our service. Reviews like this serve as a reminder that attention to detail and sincerity in service truly impact guest comfort. Strategic location and comfort alone are not enough without prompt service, and we will continue to strive to maintain the balance between the two. We look forward to welcoming you back again soon, with an equally pleasant experience. Sincerely, Hotel Manager
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e***o
Business
10,0
/10
Reviewed 7 week(s) ago
Okay, very impressive and friendly.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you very much for your positive feedback. It truly brings us joy to hear that our service has provided a memorable and welcoming experience. Every guest who comes to our hotel is part of a journey that we strive to serve wholeheartedly. Your review motivates the entire team to continue to maintain the highest standards of hospitality and comfort, ensuring that every visit leaves a positive impression. We look forward to your next visit and hope this memorable experience continues. Sincerely, Hotel Manager
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e***o
Business
10,0
/10
Reviewed 7 week(s) ago
It's so comfortable... The receptionist is beautiful and sweet...
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. Your praise for the front desk team, especially for their friendliness and positive impression, truly means a lot. We believe that a comfortable atmosphere and warm service are an essential combination for creating a memorable stay. Reviews like this encourage the entire team, especially our front desk staff, to continue providing service with heart. We hope to welcome you back again soon with even better service. Best regards, Hotel Manager
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M***h
Business
10,0
/10
Reviewed 10 week(s) ago
the hotel is good, there is a KFC next to it and the staff is friendly
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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n
nadin
Transit
10,0
/10
Reviewed 11 week(s) ago
The staff is friendly, the facilities are complete, the bedrooms/bathrooms are clean, comfortable and very satisfying.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Mrs. Nadin. Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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a***o
9,6
/10
Reviewed 12 week(s) ago
Friendly staff in providing service
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Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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T***I
5,0
/10
Reviewed 13 week(s) ago
Those who stayed bought hotel tickets but didn't pay.
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Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We apologize for the inconvenience you experienced during your visit yesterday, it is from feedback like this that we learn and we will use it to improve ourselves. We work hard to provide a comfortable guest experience. We will assure you that we will do our best to provide you with a good hotel experience like many of our guests who have grown to love their good experiences at this hotel. Best regards. Hotel Manager.
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E***s
Staycation
10,0
/10
Reviewed 13 week(s) ago
The service is very friendly, professional, responsive and agile.
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Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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O***o
Leisure
8,5
/10
Reviewed 14 week(s) ago
Staff is really friendly, helpful. I'll come again.
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Accommodation's Reply
11 Jun 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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E***o
Business
10,0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly. Ready to help when needed.
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E***s
Leisure
10,0
/10
Reviewed 15 week(s) ago
the hotel staff is very friendly and humble.
the room is very clean and fragrant.
the food is delicious and the menu is varied
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RONAL J.
Business
10,0
/10
Reviewed 18 week(s) ago
The staff from the Front Office to the Room Boy are friendly.
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D***d
Transit
10,0
/10
Reviewed 25 week(s) ago
The hotel staff service is friendly, early check in is possible starting at 11.00 WIT, takjil is provided for breaking the fast and sahur meals.
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Dear Sir/Madam, Warm greetings from Hotel Amaris Ambon. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here. It is an honor to receive positive reviews about our services. We look forward to welcoming you to Ambon and thank you for choosing Hotel Amaris Ambon as your second home. Best regards. Hotel Manager.
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ELPAZET P.
8,5
/10
Reviewed 26 week(s) ago
Feel Comfortable...
Very Good Service...
Friendly Waiters...
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E***a
Transit
10,0
/10
Reviewed 30 week(s) ago
Comfortable, clean hotel close to city center
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E***a
Staycation
10,0
/10
Reviewed 32 week(s) ago
Very friendly hotel staff. Satisfactory service
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Number of reviews per page
20
40
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