Nadia F.

Leisure

9,7

/10

Reviewed 3 day(s) ago

The hotel staff is very friendly, the hotel is clean and comfortable.

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ANTONIUS

8,5

/10

Reviewed 5 day(s) ago

The staff was very friendly and the rooms were all new. It's also convenient to entertainment venues, about 10 minutes away. The breakfast was also delicious.

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D***i

8,5

/10

Reviewed 2 week(s) ago

The best overall. The staff are incredibly honest and trustworthy. I left my phone in the room, and the hotel immediately confirmed it after I checked out.

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1 people find it helpful

M***i

8,1

/10

Reviewed 2 week(s) ago

The room booked was non-smoking, but the room given was smoking, it smelled of cigarettes.

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S***a

6,0

/10

Reviewed 3 week(s) ago

The room didn't match the photos, smelled bad, was dim, and was creepy. Bringing babies is highly not recommended. It's very cheap, but it's not suitable for families, especially those with children. The staff was nice and friendly, but the room environment was very poor.

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D***n

Staycation

8,5

/10

Reviewed 3 week(s) ago

On my second day at the Smart King Hotel, the towels smelled distinctly of Bayclin and were a bit worn. Suggestions: The bathroom needs some work; the sink lacks soap.

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Verified Traveler

6,8

/10

Reviewed 4 week(s) ago

Waiting for check-in was very long, more than 30 minutes in the check-in queue.

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2 people find it helpful

D***a

Staycation

8,4

/10

Reviewed 4 week(s) ago

The check-in process is often slow, resulting in long queues. The room's cutlery is not clean enough, and the kettle for hot water smells really bad. However, other conditions are comfortable and good.

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randhi o.

9,6

/10

Reviewed 4 week(s) ago

The hotel was nice, but our room, M207, smelled really bad of cigarette smoke, as if someone had just finished smoking. There were cigarette butts in front of our room's toilet, and we weren't moved to a new room. I was disappointed.

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1 people find it helpful

D***o

10,0

/10

Reviewed 6 week(s) ago

Very satisfying, fun, and beautiful atmosphere.

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2 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager

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A***a

9,1

/10

Reviewed 6 week(s) ago

The hotel is clean and comfortable, with complete amenities. It's close to the beach. The service is also excellent and prompt.

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Accommodation's Reply

17 Jun 2026

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Muhammad

Business

6,7

/10

Reviewed 7 week(s) ago

The bathroom used to be clean and fragrant, but now I'm disappointed after staying dozens of times, now the smell of washing up in the bathroom.

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1 people find it helpful

I***i

8,5

/10

Reviewed 7 week(s) ago

Pretty good, pretty good.

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2 people find it helpful

Accommodation's Reply

17 Jun 2026

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Verified Traveler

Transit

6,5

/10

Reviewed 8 week(s) ago

Bathroom needs, such as soap, were neglected. I was disappointed when I wanted to take a shower and found there was no soap. I reported it, but the response took a long time.

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Accommodation's Reply

17 Jun 2026

Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager

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d***o

Staycation

9,7

/10

Reviewed 10 week(s) ago

It's so much fun, it's as comfortable as being in your own room.

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Accommodation's Reply

18 May 2026

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N***a

Leisure

9,4

/10

Reviewed 11 week(s) ago

If possible, before guests enter the room, spray some air freshener first, so the room is fresh and fragrant... Otherwise, everything is satisfactory...

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Accommodation's Reply

18 May 2026

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M***d

10,0

/10

Reviewed 11 week(s) ago

Nice and comfortable, close to the city center and the beach.

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Accommodation's Reply

18 May 2026

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M***d

10,0

/10

Reviewed 11 week(s) ago

Nice and comfortable, close to the city center and the beach

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Accommodation's Reply

18 May 2026

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A***u

Staycation

10,0

/10

Reviewed 12 week(s) ago

Everything is safe and comfortable, recommended!

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Accommodation's Reply

18 May 2026

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I***a

Staycation

9,4

/10

Reviewed 13 week(s) ago

Nice room, delicious breakfast menu 👍, only limited car parking area.

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Accommodation's Reply

18 May 2026

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HW Hotel Padang

Overall Ratings & Reviews HW Hotel Padang

8,4

8,3

8,3

8,5

8,3

Traveler Reviews HW Hotel Padang