The elevator was uncomfortable, dropping so low that my child was traumatized and afraid of elevators. The lights almost went out three times.

The hotel rooms are good and well maintained, the staff are friendly.

It's not bad for a night's sleep. The staff is friendly, but the towels are a bit smelly...

Overall, everything was okay, although I had to pay double because I checked in at 3 a.m. and continued until the next day. They said it was the hotel's policy that check-in starts at 3 p.m. But that's okay, the hotel was comfortable and clean. Thank you Square Hotel. Oh yeah, there's also a coffee shop and lots of food stalls downstairs, so just take the elevator down. Next time I come here again.

Had to check in at exactly 2:00 PM. Greeted by cockroaches (greeted by dead cockroaches in the room). Old building. Gym equipment is mostly broken. Towels need to be renewed. Quiet. Finding coffee and food is easy because outside the apartment is a busy campus area. Comfortable room. Secure parking area. Easy to access. Clean swimming pool.

I stayed in an executive room with my family, but the staff forced us, not advised, to add an extra bed because we were considered overbooked, citing hotel policy. Is there really such a policy? The facilities are excellent: clean, spacious, and comfortable.

Affordable price, good facilities.

The staff was very friendly and accommodating.

Suitable for the price, but on the 1st floor there are many supermarkets providing various kinds of food

Highly recommended for low budget 👍

The staff is friendly, the rooms are quite large, and there are plenty of food vendors and laundry facilities in the surrounding area. Cleanliness is quite good, though it could be improved.

The hotel staff is friendly and the hotel access to everywhere is close.

I vacationed in Surabaya with my children. The staff were friendly and helpful, and the rooms were clean. Food was easily found in the two supermarkets downstairs from the hotel, as well as at local vendors. I simply crossed the hall to the PCU campus to check where my children were studying.

Good price. Chirped and nice place.

The hotel is very cheap, spacious, for that price it is very cheap compared to budget hotels.

Friendly staff, close to everything, both culinary and shopping. It was a pleasant stay.

Everything was fine... It was just that the drain smelled like sewage, but after the trash can was closed, it didn't smell so bad anymore.

Parking requires clever reading of directions, overall ok.

Overall, it was okay. Although the system incorrectly detected the room type, the staff was friendly, service was fast, and the rooms and pool area were clean. It's close to a minimarket, food stalls, and an ATM.

Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, the swimming pool facilities are calm and the gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊