Very happy with the friendliness of the staff and the excellent security.

From the front, this hotel looks modern. However, upon entering the room, the ambiance is vintage. The executive room only has one air conditioner, located in the living room. As a result, during our three-day stay, we felt hot while sleeping, even though Batu was indeed hot. At a rate of 1.3 million rupiah per night, it's a shame that our sleep was disturbed by the heat. The television provided is also not a smart TV. However, when we complained, the television was immediately replaced. The staff responded quickly and promptly. Even when our child spilled ice cream on the bed, the report was handled promptly via WhatsApp. The staff were very friendly and helpful. However, the hotel still needs some improvements, especially for those who are used to staying in hotels with full facilities. For a four-star hotel, the food prices are quite affordable. However, not all lunch menu items at the cafe are available. This wasn't a major issue for us. The swimming pool is large, spacious, and clean. We found crumbs on the sofa in our room, so we asked for it to be cleaned again. Otherwise, there were no issues. The parking area is spacious and the garden is beautiful. Thank you.

I typed the refund request two days before. The refund wasn't available at the beginning of the order, even though it stated it was available. I ended up losing 400,000 Rupiah.

We've been subscribing here, and everything is great. We'll be back next time. Thanks, Royal 🙏

Awesome, really good. Definitely worth it.

It's a really nice place and clean. The staff are also very friendly.

The sheets are a bit yellow, it looks like they've been washed and reused for a long time, they should be replaced with new ones.

A very enjoyable staycation with the family. The hotel is older but still very nice. Friendly service, complete amenities, a comfortable environment, and delicious food. I'd definitely recommend it again for my next vacation.

The staff is very friendly, the room is clean and the sanitary facilities are complete! Love it!

The best, and we even got a special gift from the hotel

The hotel is nice, suitable for family vacation.

Perfect! I will definitely come back here again. The service is excellent, the staff are attentive, the parking lot is spacious, the food is varied and refills are very fast, the food is delicious, there is a children's playground, a swimming pool for children and adults, and there is a mini zoo, the animal enclosures are also clean. The room is very comfortable.

The hotel is nice, comfortable, the service is friendly, but I was a little disappointed when the water heater couldn't be used even though I had informed CS 3 times but still no action was taken.

Friendly staff, clean and comfortable rooms.

Just stay overnight & just transit only.

Clean, fragrant bed. Totally worth it

Nice, friendly, good, clean, spacious, comfortable.

Spacious rooms, delicious breakfast, ample parking, but the floor was a bit lacking in cleanliness. Thank you.

Very satisfying, very comfortable.

The room view is not good, facing the parking lot