8,4
Very Good
From 7.959 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,4

Meal

8,3

Location

8,6

Service and Facilites

8,4

People often mention about Swiss-Belinn Balikpapan
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Staff Friendliness (74)
Distance to City Center (67)
Bedroom (61)
Ambiance (54)
Room Space (49)
Accessibility (46)
Bathroom (46)
Check-in/out Time (38)
Hotel Area (37)
Taste (36)
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Traveler Reviews Swiss-Belinn Balikpapan

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40
Customer reviews
Frans S. B.
icon-Leisure
Leisure
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10,0
/10
Reviewed 3 day(s) ago
The location and rooms are comfortable, the staff are friendly and helpful, and the breakfast is varied and delicious.
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E***a
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8,8
/10
Reviewed 5 day(s) ago
It's comfortable, but the room phone doesn't connect, so it's hard to order anything.
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d***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Central location close to any access
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Mei P.
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9,7
/10
Reviewed 1 week(s) ago
The food is delicious, there is no additional charge for children's meals, unfortunately the room is small,
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Rusnansyah
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Business
icon-origin-TRAVELOKA
6,7
/10
Reviewed 1 week(s) ago
Long check-in time, arrived at the hotel at 3:12 PM and the room wasn't ready yet, it wasn't until 4:30 PM. Wanted to take a shower, but the towels and mat weren't there yet, they were only given at 6:20 PM. The room was a bit dusty, the bathroom blower fan was very noisy.
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Animan A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The room is clean and comfortable, so it is suitable for staying in Balikpapan.
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Devi C.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The view in the hotel is beautiful and kind
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Arsi c.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Recommended to stay in Balikpapan, good hotel and get a free upgrade from Mas Adi.
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reza s. a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Thank you Mas Doni and Mas Arif for providing the best service and experience staying at the Swiss-Belinn Balikpapan Hotel.
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Elvi D. S.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The hotel is clean and comfortable and we got a free upgrade from Mas Adi.
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Accommodation's Reply
11 Aug 2025
Dear Elvi D. S, Thank you for taking the time to review your stay at our hotel. We are honored to have made your stay memorable, especially since you were satisfied with our facilities, service, and staff. We look forward to welcoming you back, Management.
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Peniana ..
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Recommendations for staying in Balikpapan, have nice and clean rooms.
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Accommodation's Reply
09 Aug 2025
Dear Peniana, thank you for taking the time to write a review regarding your stay. We are pleased to know that our hotel is one of your choices, especially the facilities in the room and also our service during your stay. We hope that Swiss-Belinn Balikpapan can continue to be your main choice of accommodation in Balikpapan and we will be happy to welcome you back. Management
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E***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The service is excellent, the staff is friendly and attentive. It's a winner!!
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Accommodation's Reply
09 Aug 2025
Dear Valuable Guest, Thank you for taking the time to review your stay at our hotel. We are honored to have made your stay memorable, especially since you were satisfied with our facilities, service, and staff. We look forward to welcoming you back, Management.
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E***o
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Everything went smoothly without any complicated process.
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Accommodation's Reply
04 Aug 2025
Dear Valuable Guest, Thank you for taking the time to rate your stay at our hotel. We are proud to have made your stay memorable with the facilities and services we provide. We look forward to welcoming you back, Management.
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E***h
icon-origin-TRAVELOKA
8,0
/10
Reviewed 4 week(s) ago
The room is a bit stuffy because there is no window for air to enter, it is closed by a wall, and the sheets are a bit dirty, there is only 1 towel provided 😁
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Accommodation's Reply
04 Aug 2025
Dear Valuable Guest, Warm greetings from Swiss-Belinn Balikpapan. Thank you for choosing and staying at our hotel and taking the time to write a review based on your stay experience. We apologize for the inconvenience you experienced and have forwarded some of the points you raised to the relevant department. We are committed to providing a memorable stay experience for our guests, so we are working to improve this and ensure that a similar incident does not occur on your next visit. We hope you will give us a second chance to serve you better in the future. Management
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A***o
icon-origin-TRAVELOKA
8,3
/10
Reviewed 4 week(s) ago
Last order at 11 pm, I ordered at 10.30 but the staff said the order was closed.
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Accommodation's Reply
30 Jul 2025
Dear Valuable Guest, Warm greetings from Swiss-Belinn Balikpapan. Thank you for choosing and staying at our hotel and for taking the time to write a review based on your stay experience. We have forwarded your comments to the relevant department. We apologize for any inconvenience you may have experienced. We are committed to providing a memorable stay experience for our guests, so we are working to improve this and ensure a similar incident does not occur on your next visit. We hope you will give us a second chance to serve you better in the future. Management.
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Achmad R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is very comfortable and the location is in the center of Balikpapan city.
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Accommodation's Reply
01 Aug 2025
Dear Mr. Achmad R., Thank you for taking the time to write a review based on your recent stay. We are honored to receive your positive feedback. We hope Swiss-Belinn Balikpapan will continue to be your preferred accommodation choice, and we look forward to welcoming you back. Management
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G***t
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Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 5 week(s) ago
The room is not soundproof, at night when resting it is noisy with the music from outside, that's the only thing that's a shame, even though everything else is okay.
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Accommodation's Reply
25 Jul 2025
Dear Valuable Guest, Warm greetings from Swiss-Belinn Balikpapan. Thank you for choosing and staying at our hotel and for taking the time to write a review based on your stay experience. We have forwarded your comments regarding the room condition to the relevant department. We apologize for the inconvenience you experienced, especially the noise. We are committed to providing a memorable stay experience for our guests, so we are working to improve this and ensure that the allocation of rooms away from noise will not occur on your next visit. We hope you will give us a second chance to serve you better in the future. Management.
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
They said it was upgraded but the AC wasn't cold and the shower water smelled of rust🙈🙈
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Accommodation's Reply
22 Jul 2025
Dear Valuable Guest, Warm greetings from Swiss-Belinn Balikpapan. Thank you for choosing and staying at our hotel and for taking the time to write a review based on your stay experience. As you mentioned, the AC has been investigated and repaired, and is currently back to normal. We apologize for the inconvenience you experienced. We are committed to providing a memorable stay experience for our guests, so we are working to improve this and ensure a similar incident does not occur on your next visit. We hope you will give us a second chance to serve you better in the future. Management.
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Safarni H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
The location is in the city center. Access to the lobby terrace and parking lot is a bit tricky due to the steep and sloping terrain. The rooms on each floor are also uneven, requiring several stairs. This can be quite inconvenient if you're carrying large suitcases. The rooms are clean and quite spacious, and the staff is friendly.
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Accommodation's Reply
16 Jul 2025
Dear Safarmi H, thank you for taking the time to write a review regarding your recent stay at Swiss-Belinn Balikpapan. We are pleased to know that you were satisfied with the facilities and service of our staff on duty, and that guest comfort during your stay is our priority. For your next visit, we will provide you with a room allocation with easy access. We hope that Swiss-Belinn Balikpapan can continue to be your first choice of accommodation in Balikpapan and we will be happy to welcome you back. Management
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
City location, nice rooms, friendly staff, good food.
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Accommodation's Reply
15 Jul 2025
Dear Valuable Guest, Thank you for taking the time to write a review regarding your recent stay at Swiss-Belinn Balikpapan. We are delighted to know that you were satisfied with our facilities, breakfast, and the service of our staff. Guest comfort during your stay is our priority. We hope Swiss-Belinn Balikpapan can continue to be your preferred choice of accommodation in Balikpapan, and we will be happy to welcome you back. Management
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Number of reviews per page
20
40