8,3
Very Good
From 445 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,1

Meal

7,7

Location

8,2

Service and Facilites

8,3

People often mention about Fragrance Hotel - Balestier
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Staff Friendliness (9)
Accessibility (7)
Bedroom (7)
Bathroom (7)
Hotel Area (7)
Distance to City Center (6)
Wifi (6)
Ambiance (5)
Room Space (5)
Surroundings (4)
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Traveler Reviews Fragrance Hotel - Balestier

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Customer reviews
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Lidia W.
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Leisure
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9,1
/10
Reviewed 6 day(s) ago
The hotel is nice, neat and clean. It has a bidet. It's just a bit far from the MRT. The MRT to Novena is a 20-minute walk.
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andhika a. s.
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8,5
/10
Reviewed 16 week(s) ago
Friendly and helpful. Wi-Fi is very good and fast. Also easy for looking for street food.
2 people find it helpful
andhika a. s.
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Business
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8,5
/10
Reviewed 16 week(s) ago
Quick respond and helpful. Nice neighborhood.
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Z***n
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Transit
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8,2
/10
Reviewed 30 week(s) ago
Good service. Near to hacker place. And bus stop.
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3 people find it helpful
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Iwan S.
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8,5
/10
Reviewed 32 week(s) ago
The location is strategic, near food locations and MRT. Quite clean
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1 people find it helpful
AUDIA P.
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10,0
/10
Reviewed 34 week(s) ago
Fragrance's staff Alan & Ellyana were very helpful with the luggage and everything. Best value hotel in Singapore, not too far away to the city center and convenient. Would 100% recommend to our friends and colleagues from Indonesia.
1 people find it helpful
D***r
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Medical
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9,7
/10
Reviewed 37 week(s) ago
family friendly hotel, especially for 2 adults and 2 children, next to the hotel there is a mini convenience store like indomar***/alfama** with atm (always check the exchange rate), across there is a 23-hour Indian-Malay-Indonesian food stall, 5 minutes walk especially in the morning can reach the whampoa market (fruit-vegetable-meat market) with dozens of halal and non-halal food stalls.. Very helpful for saving money when the exchange rate is very unfriendly. Thank you to @aaorn and @kei wei staff @fragrance balastier hotel
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2 people find it helpful
R***a
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Leisure
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8,4
/10
Reviewed 46 week(s) ago
Staffs there are so friendly, they offer us to store our luggage while waiting for the next flight. The room is exactly like the photos, but however the wall and floor likes to get foggy.
1 people find it helpful
Accommodation's Reply
29 Sep 2024
Dear Edwin, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. It is always great to learn that our efforts contribute to a positive experience for our guests. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive
S***a
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Leisure
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9,4
/10
Reviewed 47 week(s) ago
The hotel location is near bus stop, its really nice. You just need 2 mins walk. Staff named Aaron was really nice & helpful. Thankyou so much!
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J***N
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8,4
/10
Reviewed 57 week(s) ago
Location is good for using bus as public transport. Staff is good and polite. The downside is they don't tidy up the bed and put up new towels messily on the bed: ') (like its just been thrown). Room cleaning should be improved. The rest are okay.
3 people find it helpful
Accommodation's Reply
15 Jul 2024
Dear Guest, The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's accessible location and friendly hospitality team. This is not reflective of our usual hotel standards and we apologise for the shortcoming. Our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. We look forward to welcoming you back to our hotel in the future. Warm Regards, Roland Guest Experience Executive
R***a
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Leisure
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9,4
/10
Reviewed 73 week(s) ago
Had a pleasant stay here! The staffs are very friendly, the room is clean & amenities are great (the bathroom has bidet, too)! The surroundings are also very peaceful, near heritage places & food court. Definitely worth the price ✨.
1 people find it helpful
D***a
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9,1
/10
Reviewed 75 week(s) ago
The Staffs are so helpful and friendly! Shout out to Steven and Melanie. They are very actively making efforts to ensure a smooth check-in/check-out process. Such a great service for a budget hotel. Although it 's not exactly near MRT, bus is very near within walking distance. Electric kettle and basic amenities are provided (clean towel, toothbrush and small size toothpaste, tissues, working fridge, 2-in-1 gel & shampoo soap, if you have particular skin/hair concerns better bring your own). The hairdryer in our room did not work so We asked for a hairdryer and it was immediately delivered to our room. Definitely will recommend this hotel.
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D***o
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8,5
/10
Reviewed 75 week(s) ago
Hơi ồn ào do phòng cách âm không được tốt
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Yustisia P. E.
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9,7
/10
Reviewed 79 week(s) ago
The best budget hotel I ever stayed at singapore! They have everything I need: 24 hours service desk ✅. Room for family ✅. Easy check in ✅. Shower with hot water ✅ (the shower and hot water really works 🥰) Toilet with biddet ✅. Clean and comfy ✅. Near public transport ✅. Will surely comeback to stay! Thank youu.
3 people find it helpful
catherine o.
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9,1
/10
Reviewed 81 week(s) ago
A great stay! Daily housekeeping is available. They always refill the water bottles, coffee and tea. A bit small for 3 people but bed is nice and clean. It 's also bit far from the city center but there is a bus station a few walks from across the street. Definitely an option again when I come back to Singapore.
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Accommodation's Reply
29 Jan 2024
Dear Catherine, We are delighted to hear that you had a great time staying with us. It is lovely to hear that you had enjoyed our excellent housekeeping service, clean room and close proximity to public transport. We can't wait to see you again on your next visit to Singapore! Warm Regards, Roland Guest Experience Executive
le minh d.
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8,5
/10
Reviewed 94 week(s) ago
In general, compared to Singapore, it's okay. Near the bus station, quite convenient. Can go everywhere. Any family with small children should prioritize finding a place near the MRT
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Herry
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9,4
/10
Reviewed 95 week(s) ago
Very clean, very nice. Room not so big. But still OK. And staff so friendly. Recommend.
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Lubertus K.
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9,7
/10
Reviewed 107 week(s) ago
Hotelnya tidak besar, tapi bersih dan fasilitas lengkap. Jadi sangat melebihi nilai yang harus kami bayarkan. Kami sekeluarga bertiga mendapat upgrade ke kamar ini. Jadi ini kamar Loft, ada sofabed di bawah, sehingga bisa dipakai tidur untuk anak. Lokasi strategis di dekat bus stop dan seberang restoran ABC. Di dekat situ juga ada minimarket yang cukup lengkap untuk mencari kebutuhan yang lupa dibawa.
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2 people find it helpful
Accommodation's Reply
08 Aug 2023
Dear Lubertus, It has been an absolute delight to have exceeded your expectations during your stay with us. We are happy to hear that you have enjoyed our complimentary room upgrade. Our hotel is indeed very strategically located with close proximity to eateries and convenient amenities. We can’t wait to welcome you back for another memorable experience at our hotel! Warm Regards, Roland Guest Experience Executive
Aminah c.
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8,5
/10
Reviewed 107 week(s) ago
Budget hotel with friendly service. Clean even though cramped. But it's right for the price.
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1 people find it helpful
Accommodation's Reply
08 Aug 2023
Dear Aminah, Thank you for your kind compliments. We are thrilled that we are able to meet to your stay expectations with our cleanliness and friendly services. We are confident that our room rates are highly competitive, and hope you will choose to stay with us again soon. Warm Regards, Roland Guest Experience Executive
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Ronaldo
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8,8
/10
Reviewed 114 week(s) ago
It 's pretty good for family of 3/4. The service is good and the staff is very friendly and helpful. The room and the area around the hotel are clean. The location is very easy to access with bus and very easy for tourists to go to any tourist destinations. Really looking forward to staying here again.
2 people find it helpful
Accommodation's Reply
23 Jun 2023
Dear Ronaldo, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Our hotel is indeed very well located and very attractive to many tourists looking to vacation in Singapore. We hope you had a great time touring Singapore and look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive
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