8,7
Very Good
From 4.227 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,6

Location

8,8

Service and Facilites

8,7

People often mention about Aston Makassar Hotel & Convention Center
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Bedroom (83)
Staff Friendliness (82)
Variety (74)
Bathroom (73)
Room Space (72)
Taste (72)
Ambiance (71)
Surroundings (70)
Accessibility (67)
Distance to City Center (66)
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Traveler Reviews Aston Makassar Hotel & Convention Center

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40
Customer reviews
Muhammad N.
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8,9
/10
Reviewed 3 day(s) ago
The bathroom is uncomfortable because the water pools on the floor.
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Abdul G.
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Leisure
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9,4
/10
Reviewed 3 day(s) ago
(+) Cleanliness is okay. (+) Strategic location for those who want to explore the beach and city center. (+) Great breakfast menu, with a variety of local and international dishes. The food and bread/pastry options are just right. Nasi uduk (rice porridge), fried rice, green bean porridge, waffles, salad, etc. (+) Got a chocolate gift for my child from Aston for breakfast. (+) Pretty good, no interruptions. The signal is sometimes spotty. (+) Ample parking. (+) There's a clean swimming pool with a view of the Makassar sea, a spa, and a gym on the 15th floor. (-) I'd like to add to the service at the cafeteria table. Used plates should be removed immediately after customers have finished eating. (-) And my first negative experience in my several hotel stays: I was fined for durian, and in the end, I still got the penalty, and the price was higher than the room rate. How does it feel? 🤣 Room rates are around 700, with a penalty of 1 million rupiah, up from the previous 2 million rupiah. A suggestion is to put the "no smoking" and durian prohibition notices in bold in red at the beginning of the notice so customers can pay attention to the area and reiterate the details. The only thing they remember is the "no smoking" part; the rest is just about resting, and those who don't know about it become problems later. And it's best to be more flexible with customers. In conclusion, for those looking for a good price and facilities but lacking flexibility, consider this hotel. However, if you want flexibility, try some hotels around the beach with similar facilities.
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Farijs a.
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Leisure
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8,5
/10
Reviewed 1 week(s) ago
Alhamdulillah overall good
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Wahyudi A. W.
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Business
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10,0
/10
Reviewed 1 week(s) ago
Strategic location, great value, and with amenities and breakfast. Plus, Blue Bird taxis are always on standby.
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Tomi V.
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10,0
/10
Reviewed 1 week(s) ago
It is definitely close to the Cathedral Church
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f***i
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Staycation
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9,4
/10
Reviewed 1 week(s) ago
Comfortable and family friendly, safe for children and babies.
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A***r
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8,8
/10
Reviewed 2 week(s) ago
Great for business purposes, with quick access and service. Centrally located, easy access and excellent service.
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H***h
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8,5
/10
Reviewed 3 week(s) ago
I don't really like the car parking area. I wanted to have breakfast but was told to wait because the restaurant was full. I won't be coming back here again.
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1 people find it helpful
J***n
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
It's a normal stop for me in Makassar. The hotel is clean, the staff are friendly, and the food is ok.
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s***n
icon-origin-TRAVELOKA
5,8
/10
Reviewed 3 week(s) ago
good location in the city center, but unfortunately the room is not clean, especially the slippery bathroom, moldy ceramic walls that have not been cleaned.... drinking water is not available in the room so you have to go outside to get it even though it is a 4 star hotel but the service in the room is lacking
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Accommodation's Reply
08 Jul 2025
Dear valued guest, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you for sharing your experience during your stay with us. We apologize for the inconvenience you experienced regarding the cleanliness of the room and bathroom. We have forwarded your feedback to the relevant team for immediate evaluation and improvement of cleanliness standards so that similar incidents do not happen again. Regarding the provision of drinking water, we inform you that Aston Makassar is running a sustainability program as part of Archipelago International's commitment. One of the steps we have implemented is to provide drinking water through dispensers available on each floor, in order to reduce the use of single-use plastic. We greatly appreciate your feedback, as it helps us continue to grow and provide better service in the future. Hopefully we will still be given the opportunity to welcome you back with a better experience. Warm regards, Nur Shabriani. Front Office Manager
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l***y
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9,7
/10
Reviewed 4 week(s) ago
Strategic location and excellent service
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear valued guest, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you very much for your positive review. We are glad to hear that our strategic location and our team's service have left a good impression on you. Guest satisfaction is our top priority, and comments like this are the motivation for our team to continue to provide the best. We look forward to welcoming you back to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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M***j
icon-Business
Business
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9,1
/10
Reviewed 4 week(s) ago
Good place, clean and comfortable hotel.
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Accommodation's Reply
08 Jul 2025
Dear valued guest, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you for your positive review. We are very pleased to know that you feel comfortable and satisfied with the cleanliness and ambiance of our hotel. Hopefully this pleasant experience will make you come back to stay with us again on another occasion. We look forward to welcoming you back to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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K***a
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
I arrived at 12 noon and was allowed to enter the room before the normal check-in time.
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Accommodation's Reply
08 Jul 2025
Dear valued guest, Warmest greetings from Aston Makassar Hotel & Convention Center. Thank you very much for taking the time to write a review, and we are very pleased to know that you were able to check in earlier than the normal check-in time. Providing the best service is our priority, including facilitating early check-in if rooms are available, and we are happy to assist you at that time. We hope that the comfort you feel during your stay can be a reason to return again another time. We look forward to welcoming you back to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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Indri I.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
I don't know why, but since the time I lived in Makassar, Aston has been my favorite hotel.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear valued guests, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you for your trust and loyalty to Aston Makassar so far. It is an honor and happiness for us to be your favorite hotel since you lived in Makassar until now. Reviews like this mean a lot to our entire team, and are a motivation to continue to maintain consistent service, comfort, and a memorable stay experience for every guest. We look forward to your next visit to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The food is very delicious, the staff is very friendly, we were very helped.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear valued guest, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you for your positive review. We are very pleased to know that you enjoyed the food we served and felt helped by the friendliness and service of our staff. Feedback like this means a lot to us, and is a motivation to continue to provide the best service to every guest. We look forward to welcoming you back on your next visit to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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W***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
It was very pleasant to stay at Aston Makassar, the location is very close to Losari Beach, the restaurant food is delicious, the staff is very helpful, the room is satisfactory and the facilities are ok ok
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Accommodation's Reply
02 Jul 2025
Dear Valued Guest, Warmest greetings from Aston Makassar Hotel & Convention Center. Thank you for sharing your positive experience during your stay at Aston Makassar. We are very pleased to know that our strategic location close to Losari Beach, the quality of our restaurant dishes, the comfort of our rooms, and the service of our staff have given you a pleasant impression. Guest satisfaction is our top priority, and your appreciation of our facilities and services is a motivation for the entire team to continue to provide the best guest experience. We look forward to your return visit in the future, and may every moment with us always be memorable. Warm regards, Nur Shabriani. Front Office Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Of all the hotels I've been to, Aston top 1 has the best service. The food is varied, I really like Sanggara Balanda and Candil. The swimming pool has a view of the 99 dome mosque. I really like it, my son didn't want to go home because he was so happy.
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Accommodation's Reply
02 Jul 2025
Dear Guest, Warmest greetings from Aston Makassar Hotel & Convention Center. Thank you for your very positive and appreciative review. We are honored to be your first choice among the many hotels you have visited. It is very gratifying to know that our service has given the best impression, and that the variety of dishes, especially the sanggara balanda and candil have successfully pampered your taste buds. We are also pleased to hear that the swimming pool with the view of the 99 Dome Mosque as a backdrop was one of the memorable moments, especially for your children. The story of the child who was reluctant to go home because he enjoyed the hotel atmosphere so much is a special motivation for our entire team. Reviews like this really mean a lot to us, and are a motivation to continue to provide consistent service and an unforgettable stay experience for every guest. We look forward to welcoming you and your family back to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Steady keep it up Steady keep it up Steady keep it up Steady keep it up Steady keep it up Steady keep it up
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Valued Guest, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you for the positive review that you have given. We greatly appreciate the appreciation given, and will continue to strive to maintain and improve the quality of our services. Input like this is a great motivation for us to continue to provide the best. Warm regards, Nur Shabriani. Front Office Manager
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p***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The hotel is very comfortable and the location is strategic
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Accommodation's Reply
01 Jul 2025
Dear Valued Guest, Warm greetings from Aston Makassar Hotel & Convention Center. We are very pleased to know that you felt comfortable during your stay and that our hotel's strategic location makes it easy to reach various destinations. Guest comfort and satisfaction are our top priorities, and comments like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit to Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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Andri N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Thank you, Mr. Andre. The breakfast service.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Andri N, Warm greetings from Aston Makassar Hotel & Convention Center. Thank you very much for your positive review and appreciation. We are very pleased to know that your stay was enjoyable, especially when enjoying the breakfast. Your gratitude to Mr. Andre has been conveyed, and he greatly appreciates it. Our team, including Mr. Andre, is always committed to providing the best service for every guest. We hope to welcome you back at the next opportunity at Aston Makassar. Warm regards, Nur Shabriani. Front Office Manager
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Number of reviews per page
20
40