7,8
Pleasant
From 3.564 reviews
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Cleanliness
7,7
Room Comfort
7,7
Meal
7,8
Location
8,3
Service and Facilites
7,8
People often mention about Grand Basko Hotel Padang
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Staff Friendliness (67)
Bedroom (64)
Ambiance (62)
Distance to City Center (60)
Accessibility (60)
Bathroom (59)
Surroundings (58)
Taste (58)
Room Space (56)
Hotel Area (53)
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Traveler Reviews Grand Basko Hotel Padang
Number of reviews per page
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40
Customer reviews
I***h
Leisure
6,6
/10
Reviewed 4 day(s) ago
The staff is not friendly, the hotel is complicated and does not make guests comfortable. A 4-star hotel should make guests comfortable. The hotel is complicated and stingy. The room telephone does not work. There is nothing good about it. I was in room 335 and 305.
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Accommodation's Reply
21 Aug 2025
Dear Mrs./Ms. Indah. We apologize for the inconvenience during your stay at the Grand Basko Hotel Padang. The staff on duty at that time for the Extra Bed request procedure did indeed adjust to the Form that had been signed by the guest directly to avoid unwanted things. Thank you for your suggestions and criticism from Mrs. Indah. We will immediately convey this to management and improve it for the future. We hope to welcome you back to Grand Basko Padang. And once again, we apologize for the procedures from our team and hotel. Regards. Farid Iskandar. Room Division Manager
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MB
Muhammad B. A.
10,0
/10
Reviewed 6 day(s) ago
The place is comfortable, beautiful, and cozy. The service is friendly and the price is reasonable.
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LM
LEONY M. S.
9,1
/10
Reviewed 1 week(s) ago
overall good services but just wondering why no hairdryer and fridge in superior room? while the price per night is quite pricy as other 5 stars hotel
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Accommodation's Reply
18 Aug 2025
Dear Mrs/Ms Leony
First off all we would like to apologize for the inconvinience during your stay at Grand Basko Hotel Padang,Actually the use of hair dryers and refrigerators can be done by upon request but We will immediately convey this to management and make improvements.We would also like to thank you for your suggestions and criticism.We hope you will visit us again,Have a nice day.
Regard
Farid Iskandar
Room Divison Manager
I***h
Leisure
8,2
/10
Reviewed 2 week(s) ago
The service at the reception was very bad and complicated, the room phone didn't work.
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D***y
Business
8,8
/10
Reviewed 2 week(s) ago
1. the room maybe not use for several times. please do period checking as for the first time i used the water and the water result surprisingly is black water. i need about half an hour to get better result
2. please setting a main service plate of foods especiialy fried rice to keep always warm. per my experience the fried rice is cool instead warm. thanks.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, We, the management, would like to sincerely apologize for any inconvenience caused during your stay at the Grand Basko Hotel Padang. We would also like to thank you for your feedback and suggestions. We will immediately improve this to ensure we can continue to provide better service and products in the future. Regards, Farid Iskandar, Room Division Manager
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D***a
Business
10,0
/10
Reviewed 2 week(s) ago
The hotel is nice, close to shopping centers, the staff are friendly.
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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V***a
Leisure
8,8
/10
Reviewed 2 week(s) ago
Staying at the Basko Hotel was very comfortable and well worth it. I really enjoyed the atmosphere and comfort offered at the hotel. The downside was that I requested a room with a beach view, but unfortunately, I only got one without a window.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your suggestions and criticism. We apologize for the inconvenience. We will be more detailed in adjusting reservations according to room type in the future. We will fix this immediately. Regards, Farid Iskandar, Room Division Manager
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R***i
Staycation
6,8
/10
Reviewed 3 week(s) ago
A 4-star hotel feels like a guesthouse, but perhaps because you booked through an app, you got a worn-out room. The towels resembled doormats. The room was stuffy, the sheets and other items were worn and unscented, and the bathroom shower door was broken.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, We, the management, would like to extend our deepest apologies for any inconvenience caused during your stay at the Grand Basko Hotel. Thank you for your feedback and suggestions. We will immediately improve this and ensure we continue to provide even better service and product quality. Regards: Farid Iskandar, Room Division Manager
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Salzsabee A.
8,5
/10
Reviewed 3 week(s) ago
the staffs were very kindness
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I***h
Staycation
10,0
/10
Reviewed 4 week(s) ago
The place is clean and comfortable. The staff is also kind and friendly.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Thank you for your positive review during your stay at Grand Basko Hotel Padang. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandar, Room Division Manager
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AA
Andri A.
Business
8,5
/10
Reviewed 5 week(s) ago
the staff need more training, specially the staff in the kitchen.
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Accommodation's Reply
31 Jul 2025
Dear Mr. Andri a. Thank you for your suggestions and criticisms. We apologize for any inconvenience you may have experienced during your stay at the Grand Basko Hotel Padang. We will address your suggestions and criticisms immediately. Thank you for visiting the Grand Basko Hotel Padang. We look forward to welcoming you back to the Grand Basko Hotel Padang. Kind Regards. Farid Iskandar, Room Division Manager
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L***a
Staycation
8,5
/10
Reviewed 5 week(s) ago
Everything is ok, good service, clean rooms, close to everywhere
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Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Thank you for your kind review. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind regards. Farid Iskandar, Room Division Manager
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D***i
Transit
9,1
/10
Reviewed 5 week(s) ago
This was my second stay at this hotel after 2012. Since it was just a one-night stopover, I got a room with no view.
Aside from the stuffy room, overall it was good. It was clean and close to the Basko Mall shopping center.
The staff was friendly, but breakfast was a bit pricey for a 7-year-old child.
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Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, We apologize for the breakfast charge at the restaurant. We will immediately convey your suggestions and criticisms to management. And thank you for returning to Grand Basko Hotel Padang after almost several years. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager.
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R***n
Business
9,1
/10
Reviewed 5 week(s) ago
This hotel is great, with great service and a great atmosphere. The food is top-notch.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We hope we can continue to provide the best service when you return to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager
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T***a
Leisure
10,0
/10
Reviewed 5 week(s) ago
Comfortable, clean, and fragrant... Close to everywhere, close to food, if you want to go for a walk to the mall it's also right next to it 😚
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Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, Thank you for your kind review. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager
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H***y
Staycation
9,7
/10
Reviewed 5 week(s) ago
Recommended to stay here, near the beach and there is a mall
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Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, Management would like to thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel. Kind Regards. Farid Iskandarsyah, Room Division Manager
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G***g
Business
10,0
/10
Reviewed 5 week(s) ago
Best hotel and delicious food
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Accommodation's Reply
21 Jul 2025
Dear Sir/Madam, Management would like to thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager
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R***a
10,0
/10
Reviewed 6 week(s) ago
It's great, close to the mall, with great rooms, perfect for those who don't like crowds, and it's very private. At night, there's also a Padang satay stall in front of the hotel. It's delicious.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your kind review. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager
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P***n
10,0
/10
Reviewed 6 week(s) ago
The bed was very comfortable, soft, and cool, making me feel at home in the hotel room. The food was also very delicious, even though it didn't use any flavorings. That's all from me, thank you.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your positive review of the quality of our food and room. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind Regards. Farid Iskandarsyah, Room Division Manager
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R***i
10,0
/10
Reviewed 6 week(s) ago
Friendly hotel staff and comfortable atmosphere.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your review. We look forward to welcoming you back to Grand Basko Hotel Padang. Kind regards. Farid Iskandarsyah, Room Division Manager
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Number of reviews per page
20
40
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