Pelayanan sangat buruk. Kodisi bangunan seperti tidak terawat dengan baik. Banyak sampah yang berserakan. Saya sudah reservasi melalui aplikasi, namun saat check in sempat di tolak karena tidak ada di sistem, sempat debat. Saya telah menunjukkan bukti reservasi juga tidak percaya, padahal saya sudah bayar lunas. Kondisi kamar lusuh sekali dan suram.

5 people find it helpful

Lucy L.

5,1

/10

Reviewed 127 week(s) ago

Bangungan hotel tampak seperti tidak terawat dengan baik. Di gedung lantai 2, banyak sampah berserakan. Kondisi kamar lusuh. Pelayanan buruk sekali. Saya sudah booking melalui aplikasi dan sempat debat dengan resepsionis dengan menunjukkan bukti reservasi dari aplikasi tetapi tidak dipercaya. Padahal pihak hotel tidak cek dengan teliti di sistem lama, dan ternyata sistem lama masih berjalan.

2 people find it helpful

Siti F.

8,5

/10

Reviewed 216 week(s) ago

Deket keramaian, bersih, sejuk, kamarnya luas, hanya kurang air nya aja kecil,

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Dian P.

8,5

/10

Reviewed 226 week(s) ago

Favorite hotel since high school, the location is good. You can rent a motorbike at the hotel. To Kuta near you can walk too. The Pandemic condition in Legian is quiet, hopefully it will be recovered soon

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2 people find it helpful

Didik P.

8,5

/10

Reviewed 281 week(s) ago

Starting 2016 I stay at this place and do not move to another heart because of its strategic and pleasant location.

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1 people find it helpful

Accommodation's Reply

12 Mar 2020

Dear Mr. Didik, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for you and your family during your visit to Bali. Thank you for being our loyal customer, thank you for your attention and comments about our hotel. We hope you can stay back at Maxi Hotel And Spa legian for your next visit. Best regards, Deni (e-commerce) Maxi Hotel And Spa Legian

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Diana I.

Family

5,2

/10

Reviewed 284 week(s) ago

Maybe being renovated swimming pool continues to dirty and dusty when taking a family room, Take 2 rooms and 2 nights but tomorrow morning check-out immediately move out of the hotel, suitable for those who like to party.

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1 people find it helpful

Accommodation's Reply

26 Feb 2020

Dear Mr. Yosse, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for you and your family during your visit to Bali. Thank you for your attention and review about our hotel. In connection with the renovation of the hotel, for now the swimming pool (swimmingpool) Maxi Hotel and Spa is undergoing a process of rejuvenation and renovation in stages, your review will be of concern to us. We hope you can stay back at Maxi Hotel And Spa Legian for your next visit. Best regards, Deni (e-commerce) Maxi Hotel And Spa Legian

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Marta R.

Family

9,7

/10

Reviewed 285 week(s) ago

This is my second stay at the Maxi Hotel, always satisfied with Maxi. The rooms are clean, spacious and the staff are very friendly and heplful. Thanks Maxi 💛

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2 people find it helpful

Accommodation's Reply

17 Feb 2020

Dear Ms. Marta, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for you and your family during your visit to Bali. Thank you for your attention and reviews about our hotel and thank you for enjoying the atmosphere during your stay at the Maxi Hotel and Spa Legian. We hope you can stay back at Maxi Hotel And Spa Legian for your next visit. Hello, Deni (e-commerce) Maxi Hotel And Spa Legian

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Ferri W.

Family

9,4

/10

Reviewed 286 week(s) ago

Recommended, the location of the hotel is strategic, the rooms are clean and spacious, although near the center of the crowd but in the room do not sound 👍

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Accommodation's Reply

08 Feb 2020

Dear Mr. Ferri, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for your stay and your family during your visit to Bali. Thank you for your attention and review about our hotel. We hope you can stay back at Maxi Hotel And Spa legian for your next visit. Hello, Deni (e-commerce) Maxi Hotel And Spa Legian

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Desy C. A.

Family

9,7

/10

Reviewed 286 week(s) ago

The service is heartfelt, the room according to the photo, spacious, comfortable and very clean, even though it is crowded outside but the room is not noisy, of course I will stay again👍

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Accommodation's Reply

08 Feb 2020

Dear Ms. Desy, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for you and your family during your visit to Bali. Thank you for your attention and reviews about our hotel and thank you for enjoying the atmosphere while staying at the Maxi Hotel and Spa Legian. We hope you can stay back at Maxi Hotel And Spa Legian for your next visit. Hello, Deni (e-commerce) Maxi Hotel And Spa Legian

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Riki

8,5

/10

Reviewed 286 week(s) ago

Not bad, the bathroom smells of toilet water smells bad, the floor is always sticky when after cleaning.

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Accommodation's Reply

30 Jan 2020

Dear Mr. Riki Kurniawan, We apologize for your inconvenience during your stay at Maxi Hotel. Thank you for sharing your response. Thank you for the review. We regret hearing that you have an experience that makes you uncomfortable. For the bathroom and the next floor we will immediately process the problem and we will improve our service and we will do better. Best Regards, Deni (e-commerce)

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Ferdian O.

Family

6,4

/10

Reviewed 286 week(s) ago

Don't expect much from the hotel.

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Accommodation's Reply

30 Jan 2020

Dear Mr. Ferdian, Thank you for your review, and thank you for choosing Maxi Hotel Legian as accommodation during your visit to Bali. We regret that our previous services were not up to your expectation, we hope you would return to our hotel on your next trip to Bali. Best regards, Deni (e-commerce)

Humairah

Business

9,7

/10

Reviewed 287 week(s) ago

Very clean, neat, and satisfying service, really recommended to this hotel, the place is also close to entertainment venues, I really enjoyed.

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Accommodation's Reply

29 Jan 2020

Dear Ms. Humor, Thank you for choosing Maxi Hotel and Spa Legian as your and your family's overnight accommodations during your visit to Bali. Thank you for your attention and review about our hotel. We hope you can stay back at Maxi Hotel And Spa legian for your next visit. Best regards, Deni (e-commerce) Maxi Hotel And Spa Legian

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Family

6,0

/10

Reviewed 287 week(s) ago

Pros: check in is fast with nice staff and location is right in the middle of Kuta. Downside, hotel is old. The room is dark, dirty bathroom, pool not so great. Seriously, I wouldn't come back to this hotel even this hotel is very cheap

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Accommodation's Reply

24 Jan 2020

Dear Mr/Ms Khairina, Thank you for choosing Maxi Hotel AND Spa Legian as accommodation during your visit to Bali.We are apologize because pool at Maxi Hotel in under construction process, and we are apoliogize for the your inconvenience during stay at Maxi Hotel. Thanks for sharing your feedback. Thank you for your review. We are sorry to hear you had such a frustrating experience, but We are really appreciate you bringing this issue to my attention and we'll do better. Best Regards, Deni (e-commerce)

Family

6,0

/10

Reviewed 287 week(s) ago

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Accommodation's Reply

24 Jan 2020

Humairah

9,7

/10

Reviewed 288 week(s) ago

Clean, neat and no problems at all, very satisfied with the service, really recommended to stay at this hotel.

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1 people find it helpful

Accommodation's Reply

29 Jan 2020

Dear Ms. Humor, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for you and your family during your visit to Bali. Thank you for your attention and review about our hotel. We hope you can stay back at Maxi Hotel And Spa legian for your next visit. Best regards, Deni (e-commerce) Maxi Hotel And Spa Legian

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Hanida H.

Family

8,8

/10

Reviewed 288 week(s) ago

Initially I got a room with no signal and WiFi couldn't, complained about being given a bigger room and smooth WiFi. I really want to swim but the pool is broken, but all is good.

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Accommodation's Reply

29 Jan 2020

Dear Mr/Ms Hanida, Thank you for choosing Maxi Hotel AND Spa Legian as accommodation during your visit to Bali. We apologize that the swimming pool at Maxi Hotel is in the process of being repaired, and we apologize for your inconvenience while staying at the Maxi Hotel. Thank you for sharing your response. Thank you for the review. We regret hearing that you had an uncomfortable experience, but we really appreciate you reviewing this issue in a review in the comments column, it is our concern and we will do better. Best regards, Deni (e-commerce)

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Okta D. A.

8,8

/10

Reviewed 290 week(s) ago

spacious rooms, beautiful atmosphere but the service is less satisfying looking cool with guests ..

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Accommodation's Reply

15 Jan 2020

Dear Mr/Ms Okta, We apologize for your inconvenience during your stay at Maxi Hotel. Thank you for sharing your response. Thank you for the review. We regret hearing that you have an experience that makes you uncomfortable, so that we will further improve our services and we will do better. We hope you can stay overnight at Maxi Hotel AND Spa Legian in your visit and your next family. Best Regards, Danny (e-commerce)

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Rahutdin P. P.

6,0

/10

Reviewed 290 week(s) ago

There are no towels, the lights are dim, when I wait for a long time, the water in the bathroom has a problem.

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1 people find it helpful

Accommodation's Reply

15 Jan 2020

Dear Mr. Rahutdin, We apologize for your inconvenience during your stay at Maxi Hotel. Thank you for sharing your response. Thank you for the review. We regret hearing that you have an experience that makes you uncomfortable, so that we will further improve our services and we will do better Best Regards, Danny (e-commerce)

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Shinta C. S.

Family

9,1

/10

Reviewed 290 week(s) ago

Good location, spacious rooms, comfortable, clean, employees are also friendly, the next will definitely return if legian.

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Accommodation's Reply

11 Jan 2020

Dear Ms. Shinta, Thank you for choosing Maxi Hotel And Spa Legian as accommodation for your stay and family during your visit to Bali. Thank you for your attention and comments about our hotel. We hope you can stay back at Maxi Hotel And Spa legian for your next visit. Best regards, Deni (e-commerce) Maxi Hotel And Spa Legian

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maria

Family

5,5

/10

Reviewed 290 week(s) ago

Disappointing just entered the hotel like this, dirty, puddle of water, the sink clogged even though I had asked to move rooms but the water was still bleating. Ask for a dirty water heater in which there are used noodles. Please help if you want to give consumers a check first. Ask for boiling water. The water smells fishy. So bad

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3 people find it helpful

Accommodation's Reply

24 Jan 2020

Dear Ms. Maria, Thank you for choosing Maxi Hotel AND Spa Legian as accommodation during your visit to Bali.We are apologize for your room trouble and for the your inconvenience during stay at Maxi Hotel, however we have tried to replace your room with another room as our responsibility. Thanks for sharing your feedback. Thank you for your review. We are sorry to hear you had such a frustrating experience, but We are really appreciate you bringing this issue to my attention and we'll do better. Best Regards, Deni (e-commerce)

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