Overall Ratings & Reviews Grand Tjokro Jakarta

to improve room service

Good service and comfortable atmosphere.

room was good the only thing i have to say is i checked in after 2pm and still had to wait around 15 mins to get my room done before i can check in, though this should be done before our official check in time?

When we entered the room, the AC wasn't cold enough... but it was quickly addressed and we were finally moved to another room that night. Great service, thank you.

good for transit hotel, but the door of the room I stayed in was a bit broken

Friendly service, easy access, no issues whatsoever. Cleanliness and amenities are unquestionable; everything is fine. Good job!

Friendly service, easy access, no issues whatsoever. Cleanliness and amenities are unquestionable; everything is fine. Good job!

The restaurant staff are very nice and friendly, everything is ok. All the staff are ok, don't hesitate to stay here, the best👍👍👍👍👍

The location is close to our destination, the price is appropriate, the food is varied.

Great experience, spacious rooms, okay food.

On the second day of my stay, there was a caterpillar on my pillow. Please pay more attention to room cleanliness.

When I opened the blanket, I found a crumb of dry fried rice. The thermos still had water in it. I don't know when it was used. The basement was really cramped, in my opinion. The room was spacious. The pillows were comfortable. The hot water was nice, and I thought the hotel had good access. Cleanliness needs to be improved. Value-wise, it was very good.

Good Experience here , best ..

The reception staff was very friendly, even seeing me carrying my child, they made the check-in process easy. Breakfast was varied, from Indonesian to Western dishes. There's a mini playground in the restaurant area. It was a bit hot sitting near the window, but so far so good. We booked two rooms, one twin and one double, with a connecting room on the 5th floor. Entering the room: 1. One door was unlocked, left open with the key slot holding the door. 2. Upon entering, there was a dead baby cockroach in front of the bathroom. The other bathroom also had the same cockroach. 3. The carpet had holes in it, as if it had been exposed to cigarette smoke. 4. In Room 501, there were traces of someone else's clothing. Hopefully, things will improve.

breakfast not many choices.. solid

Okay, it's close to the city center. The hotel is also clean.

Great, will stay at this hotel again, the service is extraordinary

Check in was smooth even though we had to wait a few minutes for the room to be prepared. The hotel has an old atmosphere and needs to be renovated. Breakfast is okay, there is variety, but there is no American style breakfast. It's not a problem for transit.

The service is the best, the food is always delicious, cleanliness is maintained, the staff is friendly and fast response.

Thank you, Mr. Bayu, for your kindness in always assisting me with my room extension service. Thank you for your assistance. Good luck, Mr. Bayu.