Traveloka (7.772)
Other sources (71)
8,3
Very Good
From 7.772 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,3
Meal
8,2
Location
8,5
Service and Facilites
8,3
People often mention about Grand Tjokro Jakarta
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Staff Friendliness (117)
Bedroom (113)
Ambiance (104)
Bathroom (98)
Distance to City Center (92)
Hotel Area (86)
Room Space (85)
Accessibility (82)
Taste (73)
Variety (73)
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Traveler Reviews Grand Tjokro Jakarta
Number of reviews per page
20
40
Customer reviews
N***l
Staycation
8,8
/10
Reviewed 2 day(s) ago
The room is comfortable, the staff is friendly and helpful. However, it seems like the room lacks soundproofing.
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Prayit
8,5
/10
Reviewed 2 day(s) ago
In the city center close to the mall, friendly, clean and satisfying service.
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D***i
Transit
10,0
/10
Reviewed 6 day(s) ago
Awesome, close access to the main destination, cheap but not cheap
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Accommodation's Reply
31 Jul 2025
Dear valued guest, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We are delighted that you had a pleasant stay. Our priority is to provide the best service and facilities to our guests. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. FOM
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Ary P.
Staycation
8,5
/10
Reviewed 2 week(s) ago
Just go ahead and comment (those who understand will understand)
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4 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear valued guest, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We are delighted that you had a pleasant stay. Our priority is to provide the best service and facilities to our guests. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. FOM
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Rahmatillah
Leisure
8,4
/10
Reviewed 2 week(s) ago
The location is quite close to CP, maybe the towels need to be changed...and the sheets...so it can be comfortable
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3 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear valued guest, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We are delighted that you had a pleasant stay. Our priority is to provide the best service and facilities to our guests. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. FOM
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Rahmatillah
Leisure
6,2
/10
Reviewed 2 week(s) ago
There are loads of small cockroaches in the room, because they climbed on my hand while I was sleeping. At 12 midnight I asked to move rooms and thank God they responded quickly. But you still have to clean up. The towels are really dirty.
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4 people find it helpful
A***p
8,8
/10
Reviewed 3 week(s) ago
It was quite pleasant to stay here, the breakfast menu was complete and the staff were friendly.
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3 people find it helpful
M***e
8,5
/10
Reviewed 3 week(s) ago
Comfortable hotel, quite clean, friendly service.
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E***n
10,0
/10
Reviewed 3 week(s) ago
Strategic location and friendly service
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1 people find it helpful
CS
Cendy S.
Leisure
9,4
/10
Reviewed 3 week(s) ago
Friendly staff, hassle-free check-in and check-out process, delicious and varied food, good fitness and swimming pool facilities, good AC... the water on the bathroom floor was a bit stagnant.
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3 people find it helpful
DS
Dadik S.
Leisure
10,0
/10
Reviewed 3 week(s) ago
There's a lot of food, it's really awesome
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J
Jamaful
Leisure
9,4
/10
Reviewed 3 week(s) ago
overall it's good hotel, need to improve for accesories in bathroom. thank you.👍
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isnani
Leisure
10,0
/10
Reviewed 4 week(s) ago
Great, strategic location, friendly too.
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2 people find it helpful
Desy S.
10,0
/10
Reviewed 4 week(s) ago
Strategic location, very friendly hotel service, cheap prices, very clean and tidy rooms.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Desy, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We are glad to know that you had a pleasant stay, our commitment will always provide the best service to all our customers. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. Front Office Manager
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M***a
9,7
/10
Reviewed 4 week(s) ago
next time come back again because I'm already that in love ❤
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear valued guest, Warm greetings from Grand Tjokro Jakarta. Thank you for your positive review and appreciation. Guest satisfaction and comfort are our priority at Grand Tjokro Jakarta. We hope to welcome you back soon. Best regards, Karlina - Asst. Front Office Manager
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A***a
Staycation
9,0
/10
Reviewed 4 week(s) ago
Improvement Suggestions:
- The AC in the Fitness Center room is dead, so that it is more considered for consumer comfort.
- The breakfast menu is limited. The only protein available is chicken. Overall it is good
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We have received your review well, we apologize for the problems you experienced. We will fix this immediately for the comfort of all our guests. "We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. Front Office Manager
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K.
K .
9,4
/10
Reviewed 5 week(s) ago
Staff named Kendry is so helpful!
3 people find it helpful
K.
K .
9,4
/10
Reviewed 5 week(s) ago
This hotel is very close to Ciputra mall and Central Park.
Cleanliness and service are also excellent, I was really helped by the friendly reception staff named Kendry. He's really great!
Worth the price and recommend for those who want to stay in West Jakarta and not too far from the airport.
2 people find it helpful
CS
Chandra S.
Leisure
7,0
/10
Reviewed 6 week(s) ago
The hotel is good, for the room we criticized because the pillows were a bit smelly, the pillowcases seemed not to have been changed. The carpet floor in the room was not very clean. In addition, there were no bath towels and mat towels provided when we entered the room, because it was not dry yet, the information said.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Chandra, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We apologize for the problems you experienced during your stay, your review has been well received and will be a note for us to make improvements. We hope that this does not reduce your trust to return to stay with us. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. Front Office Manager
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S***r
Staycation
8,1
/10
Reviewed 6 week(s) ago
no floor towels,
room cleaned but towels not replaced,
bathroom door handle broken,
noisy…
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear valued guest, thank you for choosing Grand Tjokro Jakarta as your preferred accommodation in Jakarta. We apologize for the inconvenience you experienced, this is a note for us to immediately make improvements so that it does not happen again. We look forward to welcoming you back to Grand Tjokro Jakarta. Best regards, Karlina - Asst. Front Office Manager
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Number of reviews per page
20
40
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