I booked for 3 nights and has requested a higher level non-smoking room. I was told at check-in that the higher level room wasn't ready. I could get back at 5 o'clock or to change the room the next day if I still wanted to. So, I decided to get the room which was on level 3 and it was so noisy as it is at the same level as the lobby. The next day, I requested a change and got a level 5 one with the hope to sleep better and quieter. Hence, I woke up in the middle of the night as I heard a birthday surprise party. People shouted and sang a happy birthday which was so distruptive.
The room on level 5 was slightly more spacious. Both rooms' amenities were the same, with hair dryer, tooth paste and tooth brush, as well as towels were provided. Wifi connection was good, and we could order latte or long black from the restaurant instead of having an instant one at the room.
Other than this, the rest was okay. The staff were helpful, check in and out process was easy and striaghtforward. Cleanliness was an okay for this type of hotel, and the good thing is there are few restaurants at ground floor.