Overall Ratings & Reviews Tab Hotel Darmo Permai Surabaya

Very friendly and nice, comfortable. I asked for a room change, and the staff was friendly. The breakfast was decent.

the staff was very friendly and kind but the room very dirty, I mean the bed sheet has stain and very dark colour. the TV didn't have any channel (bruh what for?)

Friendly staff, strategic location, can be repeated. Thanks

*1 Hotel The mattress was stained and dirty, as if it had never been changed. The AC wasn't cold. The room was dirty, full of cobwebs, and the cleanliness wasn't maintained. It doesn't deserve to be called *3. It needs to be evaluated.

Overall, it's quite good. It's comfortable, clean, and the service is good. The only thing missing is an Indomart or a restaurant, which is a bit far away. There's nothing nearby. But so far, the hotel is okay. Thank you for the service and keep it clean.

Please replace the bedsheets with new ones, yesterday the bedsheets were already full of holes. There was an unpleasant smell between the bathroom and the closet, I looked for what the smell was but I couldn't find it.

Everything is okay but please pay attention to the cleanliness of the rooms and toilets.

The AC is not cold. Not comfortable, better take the deluxe type.

I really regret staying here, the sheets are dirty with lots of stains and haven't been changed, the bed cover is the same. Dirty, the bathroom is a bit pathetic. Please maintain the hotel again.

Good service, friendly reception and facilities as available.

I stayed here because it was a chain hotel, it should have been STANDARDIZED, IT TURNED OUT far from expectations. Atmosphere/Facilities: 1. I booked 2 nights, the first night my wife and child were the only ones staying because I happened to still have activities out of town. 2. And the incident that really TRAUMATIZED my wife and child including VERY disturbing was at 03 in the morning someone knocked on the door and tried to get in while screaming. Of course my wife panicked, and contacted me, coincidentally I woke up and could be contacted, because the ROOM PHONE was also BROKEN. I finally called the hotel Customer Service to ask for help, and the information was that the person who knocked on the door was in the wrong room, even though it was 03 in the morning. 3. Room cleanliness is also very lacking, lots of hair fell under and was not cleaned, including dust 4. soap and shampoo facilities are also empty, towels and sheets look dull does not reflect a 3-star hotel. Food: - Staff Assistance: standard only, and less than a set. Highlights: SECURITY, COMFORT, CLEANLINESS AND FACILITIES ARE VERY MINIMAL if I were to just stay here once. The hotel must improve Cleanliness, security, and friendliness of the staff.

The check in and check out process is fast and close to the center of the city.

The check in and check out process is fast, the service is fast and it is close to the center of the city.

The check in and check out process is fast, the service is fast and it is close to the center of the city.

Spacious parking, friendly security guards, friendly receptionists, easy check in. Spacious rooms, clean bathrooms, towels, toothbrushes and toothpaste. Cold AC. Standard food, not many variants, according to budget rather than nothing at all.

Good hotel staff and security, standard rooms

Strategic location with competitive price. Thank you.

the bed is not comfortable, the sheets are dirty, and sometimes there are sounds of mice from the roof of the room

The bed is soft and comfortable, the family room is quite large.

Was about stay for 5 days, check out on the second day due to too noisy and have rat sounds in the ceilings. Regarding the room cleanliness it is absolutely sucks, hair everywhere and ants. Not recommended don't trust the pictures