J***a

Leisure

8,2

/10

Reviewed 3 day(s) ago

Friendly staff, clean hotel, clean rooms, strategic location. Suitable for families.

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J***a

Leisure

8,2

/10

Reviewed 3 day(s) ago

The hotel staff is friendly. The hotel is clean and the rooms are clean. It's perfect for staying with a large family because the rooms are spacious.

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Akhmad Z.

10,0

/10

Reviewed 4 day(s) ago

clean room, good service....

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mariah

Staycation

10,0

/10

Reviewed 4 day(s) ago

The staff is friendly and always ready to provide coffee, tea, and mineral water. This three-story hotel has an elevator. It's comfortable and clean. It's perfect for families or backpackers. It's strategically located. The hotel is right in front of Bandung Station. Highly recommended. I'll be back again soon.

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D***i

Transit

8,2

/10

Reviewed 6 week(s) ago

suitable for the price, decent for transit next time I might use this again thank you

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Iray S.

Medical

10,0

/10

Reviewed 7 week(s) ago

Great... 5 days stay here...

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Iray S.

Medical

10,0

/10

Reviewed 8 week(s) ago

Anyway, it's comfortable to stay here.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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Iray S.

Medical

10,0

/10

Reviewed 8 week(s) ago

The hotel staff is friendly and helpful. The rooms are clean, and the overall experience is excellent.

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2 people find it helpful

Accommodation's Reply

29 Aug 2026

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Franscoela C.

6,4

/10

Reviewed 8 week(s) ago

Good from outside but very old inside, smells bad from the bathroom. Good location.

2 people find it helpful

O***i

Transit

8,5

/10

Reviewed 9 week(s) ago

For a 2-star rating, it's very good. The room was clean, and the bathroom was also clean. The amenities are complete. The best part is the location. It's literally across from Bandung Station—just cross the street and walk a short distance.

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Accommodation's Reply

29 Aug 2026

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Rahma S.

8,2

/10

Reviewed 10 week(s) ago

The room is worth the price, only there is no Wi-Fi.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us to further develop and improve our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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Rahma S.

8,5

/10

Reviewed 10 week(s) ago

Nice accommodation, only on the 3rd floor there is no wifi.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung

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M***a

9,4

/10

Reviewed 10 week(s) ago

The location is very close to the station and city area so access to everywhere is very easy.

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Accommodation's Reply

29 Aug 2026

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Stefi O.

9,4

/10

Reviewed 11 week(s) ago

Exit the alley and head straight to the station. It's perfect for a large family trip, as you can just cross the street. Take the feeder to connect to Woosh on the way to Jakarta. We'll come back here next time we're in Bandung.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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Imam S.

8,5

/10

Reviewed 11 week(s) ago

If I go to Bandung tomorrow, I'll stay here again. Highly recommended.

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Accommodation's Reply

29 Aug 2026

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Dyah P.

Leisure

10,0

/10

Reviewed 11 week(s) ago

The hotel's location is quite strategic, right in front of the station. It's easy to get everywhere. It's worth the price.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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L***s

Leisure

8,5

/10

Reviewed 11 week(s) ago

The room is clean. The staff is friendly.

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Accommodation's Reply

29 Aug 2026

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Verified Traveler

9,4

/10

Reviewed 11 week(s) ago

The hotel is vintage, with fairly spacious rooms. The twin beds are 100x200. The bathroom is quite clean. It might need renovations to make it more appealing in the future. The location is very strategic, just across the street from the station. Finding food is also very easy. There are many street vendors nearby. It's worth the price.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

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A***d

Transit

8,5

/10

Reviewed 11 week(s) ago

for that price, it's reasonable

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F***h

5,7

/10

Reviewed 12 week(s) ago

The bathroom drains smelled, the AC wasn't cold enough, the soap smelled old, the towels were dirty, and there was no hot water for showering. The high price wasn't worth it for the facilities.

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3 people find it helpful

Accommodation's Reply

03 Sep 2026

Dear Valued Guest, Warm greetings from Serena Hotel Bandung. Thank you for taking the time to write a review. We apologize if your experience did not meet your expectations. We will carefully analyze your feedback to improve the quality of our service. Sincerely, Serena Hotel Bandung

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Serena Hotel

Overall Ratings & Reviews Serena Hotel

7,5

7,5

7,5

8,3

7,8

Traveler Reviews Serena Hotel