7,8
Pleasant
From 2.520 reviews
Provided by travelers on
Cleanliness

7,5

Room Comfort

7,5

Meal

7,4

Location

8,3

Service and Facilites

7,8

People often mention about Serena Hotel
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Distance to City Center (64)
Accessibility (58)
Bedroom (55)
Staff Friendliness (54)
Room Space (51)
Bathroom (47)
Surroundings (43)
Hotel Area (39)
Check-in/out Time (37)
Ambiance (37)
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Traveler Reviews Serena Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 day(s) ago
The location is very close to the station, just cross the street.
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M***i
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Leisure
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9,4
/10
Reviewed 4 day(s) ago
Thank God, it was nice and comfortable, the room was clean, and the bathroom was also clean. I highly recommend staying here again. Love 😍
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Hesti A. N.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 day(s) ago
The hotel is cheap, and there are family rooms too. There are three beds, so get the big one.
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R***N
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Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The room is clean, the hotel is near Bandung Station.
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
suitable for a place to stay if you have business to go to Bandung
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R Regia H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Always a regular customer, the staff are friendly and like to ask to be woken up if they have to check out at 5 in the morning.
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F***i
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Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
I left my blanket behind even though I checked out on the first day, so I ended up booking another night in the same room type 😊😁. Family Room Type 🫰🏻
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M DESKA P. P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are comfortable and clean, the AC works well, the rooms are spacious, good for a place to stay with family, recommended.
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1 people find it helpful
h***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Hotel staff is friendly, quick response to any facility issues
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1 people find it helpful
e***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
The hotel staff is quite friendly, the hotel is quite clean, the location is just out of the alley and straight to the station so it is very strategic, close if you want to go anywhere
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h***j
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Leisure
icon-origin-TRAVELOKA
6,4
/10
Reviewed 4 week(s) ago
No Wi-Fi, no restaurant, bedsheets were stained
2 people find it helpful
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erpan d. s.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel staff is nice and friendly, the hotel is comfortable
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1 people find it helpful
e***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and nice, the point is the hotel is clean and check in time is easy, recommended 👍
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1 people find it helpful
e***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel is very comfortable, the staff is friendly.
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,6
/10
Reviewed 7 week(s) ago
Great location, close to the station and food stalls, but the facilities are lacking, with torn and worn towels, greasy floors, and a smelly bathroom. Hopefully, these can be fixed. Thank you.
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1 people find it helpful
Sanggul R. P.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Hotel staff is friendly, there is no hot water
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2 people find it helpful
L***s
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
Strategic, close to the station and easy to reach anywhere
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1 people find it helpful
H***i
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Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 8 week(s) ago
Nice, close to the station, just walk a few meters
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1 people find it helpful
E***t
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
Great staff, authentic place.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Fun and friendly, we felt comfortable.
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1 people find it helpful
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