Overall Ratings & Reviews Best Hotel Surabaya

I was really surprised that the hotel was connected to a karaoke club. I booked a two-night stay, but I didn't feel comfortable. The place was a bit dirty, stuffy, and had a lot of hair on the floor. I ended up moving to another hotel because I couldn't sleep all night.

It was a pleasant experience to stay at this hotel, the facilities are worth the price😊

The hotel staff is friendly, the security guards are also very friendly and very helpful.

The hotel staff is friendly and very helpful in selecting rooms with attractive views.

the room needs to be renovated, the walls are rotten and the floor is even loose but not repaired. needs a lot of repairs. wifi is unstable, more often than not not connecting.

Friendly, good, delicious, next time I will visit again

The room atmosphere is pleasant and fragrant, the bathroom is clean, the parking area is spacious and well maintained.

the room is quite clean, the AC is cold, the TV is ok, when I checked in I was in room 362

The hotel staff is friendly, the check in process is fast.

It's just that it's not soundproof enough and if possible, deposits should be made by debit card, not cash

Recommended for a staycation, can be with extended family too.

The AC is really cold, the Wi-Fi is great and the hot water is just right. Recommended 👍

Broken phone still on display. Jet shower broken, the person called took a long time to come. Work fast and properly.

Very strategic location, no need to worry about food, there are many cafes, restaurants and stalls around the hotel. My suggestion is maybe the check-in process can be accelerated again, because at that time I had to wait longer. Thank you

The hotel staff was very helpful in the check-in process.

Spacious room, soft mattress, clean room, good service, hot water runs smoothly, TV has Netflix. The only drawback is in the building where the corner of the room is damp. The rest is okay.

The room was very dirty, the bathroom facilities were all broken (the bathroom door couldn't be closed), the hot water didn't work, the drain was clogged.

All employees are friendly, ok, good, all are great.

Friendly, good, all ok, great

Unfortunately, no tissues are provided.